Stepp’s Towing Service

said one hour… 2 hours later i cancled, lady on the phone had horrible customer service skills, she lied to me and i cought her in the lie nd she got aggresive in her tone and rushed me off the phone. i then cancled, horrible service. stay away better off pulling you car toa destination then waiting on them.

Called my road side assists and they said steps would be here with in 1.5 hrs sitting here waiting in the middle of the night two hours pass no one shows up call road side they calling towing company they say they were never coming I now waited two hours for them and now have to wait again for another company to come now sitting here pissed and tired don’t think I won’t run your company name thur the mud either

BEWARE!!! This place is a fucking fraud, it is filled with thieves. I had my car towed and transported to my dealer and i had several things missing from my car. The best part is what they said to me. They didn’t take any responsibility and even said they don’t even remember towing my car. Fucking pathetic place. Very unprofessional.

Been waiting over an hour for a tow that should have arrived 45 mins ago. Bad feeling when you are at the mercy of HS dropouts.

My insurance chose these ppl after my alternator went bad. I was told they would be there at 6:58pm 10mn after that I call and the lady is rude and tells me he will be there any second. I call back 15mns later and she makes an excuse saying he’s stuck in traffic. I ask where and she won’t answer my question. I’m stuck on this road in the middle of nowhere with absolutely no traffic. I canceled the tow and was pulled home faster than getting a tow.

I had the best experience I think I could have ever had getting a Tow from Stepp’s Towing Service.
All thanks to a great person and magician with cars, Miguel. Miguel did a fantastic job calming me down after a rough night of dealing with my disabled vehicle. He maneuvered it smoothly and put me at ease in dealing with my expensive Mercedes. Definitely would Trust Miguel with any vehicle and his personality is rarely seen in any person. When you call for Stepps ask for Miguel and you wont be disappointed.
Thank you again,
Dr. Contestable

My muffler fell when driving in the middle of the Hwy 417. So, driver called Dany came to tow my car. Once he arrived, no good morning, straight face like he was just involved into a fight. He hooked the car and we went to my mechanic. During the ride I tryed to have a conversation but he barely answered me, obvious did not want to talk. Once we arrived, he asked how I was going to pay; I said cash, amount was $ 27, I gave him $ 30 and he said «dude I dont have change»… Really? So, is that my problem? I told him I told your company I was paying cash, you suppose to have change on you, again «dude is my first ride of the day»… lol so… So he said, «I guess we are stuck then, go across the street and see if they have change» lol… Really bad actitud. I ended paying with my card. He, unhooked the car and left, and off course no «have a good day» or anything. I pushed the car my self cuz he didnt want to leave it at the parking spot (which it was very easy). He also left a strap tied under my car (I guess is his loss). HORRIBLE service!

**Below is the e-​mail I sent to the management team at Stepp’s Towing Service less than 24 hours after the incident occurred. To date, nobody at Stepp’s has replied. I feel that almost 4 weeks is enough time to warrant this review and rating.**
I managed to get a flat tire today around 1:00 a.m. A quick call to my insurance company and I was told someone from Stepps would be there in just under two hours. I was also asked by the agent if I needed a ride. I assumed she meant home because where else would I want to go at 3:00 a.m. That’s where I was headed to when I got the flat.
When Orlando the tow truck driver arrived at around 3:20 a.m. (14 minutes later than I was originally quoted) he started the routine procedures necessary to get the car towed. He asked me if I had a ride home and I had explained that I was under the impression from the roadside agent that he would be giving me a ride. He responded that he could give me a ride to the dealership where he was taking the car but that I would need to get a ride home from there. I asked him why on earth would I want to be at a closed car dealership at 3:00 a.m.??
He then asked me where I lived and I told him off Conway Rd., which is less than 6 miles from where I got the flat at. He said he couldn’t take me there. Mind you, the distance to the dealership he was taking the car to was the same whether he left from where he was currently at or from my place. The only added distance was the less than six mile drive to my place.
After becoming overwhelmingly frustrated that I would now have to find a ride at 3:00 a.m. and with my cell phone quickly dying, I walked off to call cab companies in hopes that I would be able to have someone bring me home before the sun came up. Luckily I was able to find one that didn’t take too long, and $ 20.16 later, I was home. Also, in the haste of it all, I was never given a receipt for the tow bill that I signed.
To believe your «About Us» section:
«All of our customers either large or small are important to us. We take no one for granted. The mission of Stepp’s Towing Service is very simplistic in nature, to provide fast, and courteous service at an affordable price. No job is too small, no problem is too big!»
I would consider changing that quote on your page because apparently driving someone a distance of less than 6 miles is too big of a problem, at least for Orlando it was. If he in fact acted within your guidelines, I definitely won’t feel safe or comfortable using Stepps in the future, nor will I be able to recommend your services to anyone. However, if this was not the way you feel business should be conducted and he acted to the contrary of what your company stands for, I would be happy to send you the receipt for the cab ride in exchange for full reimbursement, which would highly rectify the current opinion I have about my experience with Stepps Towing.

I needed a tow and called my warranty company. They sent Stepps’s and said they’d be there in 40 minutes.
40 minutes passed, and no wrecker. I called Stepp’s and they said it would be another 30 minutes, so I cancelled the tow. I explained that my 18 year old daughter was stranded, that it was getting late (almost 10 pm), that she was waiting in a shopping center alone, and that the stores were closed.
They didn’t seem to care.

We got a flat tire and needed it changed. We went through AARP and they sent Stepp’s towing to change the tire. When the 2 men arrived we were informed that our spare was also flat and we would need to go get air in it for them to change the tire for us. Now remember we have a flat tire on the car. They had an air tank in their truck but it was empty. I said «how about you filling up your air tank and come back to fill our spare». I was then told that he didn’t want to spend the money. And he would tow my car somewhere.
We told them nevermind and called AAA.

This sorry excuse for a company completely destroyed my friends engine in his BMW, by starting it when there was no oil in the engine, the car was sitting in a pool of oil, it was clear it had none left in the engine. When the management was told of the incident, they told my friend to go F himself. He is now faced with a $ 22,000+ repair bill. Pick any other tow service in town, and you’ll be better off.

We had the misfortune of having our starter fail, so I needed a tow truck. I actually called Pep Boys, and they set me up with Stepp’s.
The driver was there before the time promised and very professional. The car was only towed a short distance (1 mile), but it was very smooth.