SunTrust

I am not a SunTrust fan mainly because of this local branch. Although the banking institution itself has it’s problems (such as adding on fees to checking account holders for using their antiquated ATMs or charging $ 6/​month to view your SunTrust data in Quicken), this bank branch showcases the worst customer service I’ve experienced in my years in Orlando.
I went in one day to change my PIN, and the layout of the lobby makes it confusing for customers on where to sit to talk to someone. I went to the service counter and they instructed me to «have a seat over there» and wait for a specialist (to change a PIN???). I waited 20 minutes before I figured out that the group of chairs I was sitting in was not the «line» to get service, and this was after 4 bank employees walked past me without making eye contact. When I finally did get service, the employee was nice to me but it was clear that she was «pushing» additional services — did I want to refinance my home, did I want to buy a new car, did I need a credit card… she ran the whole gammut of financial services when all I wanted to do was change my PIN!
I would tell all of my friends to avoid SunTrust bank, especially those living in College Park.