The Franz Center

I’ve been taking my son to Dr. Franz since 2013. I’ve had some issues with their operations in the past that I thought were isolated buy I believe it’s the front office staff need customer service training or need to be replaced. I brought my newborn last wk for a weight check and was told to follow up this week for 2wk check up. When I checked out I was informed to call back to sch appt because computers were down. This wasn’t the first time that I’ve seen their computers were down. I called back Thursday to schedule an appointment and no one answered so I left a voice mail message for someone to call me back to make appointment. No one called back so I called again Friday and the only appt times available on wed conflicted with another appt I had. I asked If they could accommodate me bc of their inconvenience. I was then transferred to ruby, office mgr, who was rude and sch an appointment for Thursday even though I told her that day didn’t work for me. She suggested I call back Monday to check for wed. I asked if she could call me back she said she couldn’t promise, and if course she didnt. Clinical Staff is great but not worth it with poor customer service. I am looking for new pediatrician.

The clinical staff of Franz center are all great and I love Dr. Franz herself, however, what breaks this place is the office staff. I’ve been taking my daughter for a year and a half and I have finally decided to stop going. It used to be worth my 45 minute drive but I just can’t take being treated poorly by their staff anymore. First, their telephone prompt voice over is of a smoker, and you can tell. It’s never pleasant to call and hear a smokers voice in this line of work. Second, every single time I call I’m always asked to hold. I get it they are busy… but EVERY SINGLE TIME. It’s annoying. Third, if your child gets sick they will NEVER have room to see you. You get a short briefing over the how to proceed is taking care of your child at home. Lastly, appointments. Good Lord is it difficult to make an appointment there. They are always fully booked and after you’re done with your visit they will ask for you to call them in a couple of weeks to make an appointment 3 months out. The worst part of it all is when I decided to switch pediatricians I called to cancel my daughters 18 month visit and there were absolutely NO QUESTIONS asked. They didn’t want to know if I wanted to reschedule or why I was cancelling. They don’t care. Dear Franz Center: please train your office staff to at least seem as if they care about working there! They are breaking your business and nobody wants to deal with them!

Best pediatric office I’ve been too. Was seen by nurse practitioner Lyndsey and she was just amazing! Took her time to answer all our questions and to get to know our baby well. So thankful to finally find a professional and kind practice to take our children to!
As for those that are concerned with the wait… isn’t it worth it to have your child get the best care?!? My opinion, it’s worth the wait!

We have been going to the Franz Center for 6 years now, first with my son, and now with my 1 year old daughter. I couldn’t even imagine taking my children anywhere else! There are absolutely no judgements for the decisions you make as a parent. In the beginning, we really didn’t request anyone specifically to see our kids, because to be quite honest, they’re all pretty wonderful! We’ve seen Dr. Franz a few times on the rare chance that she had an opening, and she is extremely insightful and very much on the same page as our beliefs for the medical care and overall well being of our children. The ARNP’s are the best, I can’t say enough good things about them! Nicole though, Nicole is our go to! She explores every option to get to the bottom of an issue and does a wonderful job at exhausting all natural remedies before writing a script. She also responds to any and all questions/​calls/​emails and does so with genuine care and concern for her patients. The nurses are friendly and the kids adore them! As far as any complaints about wait times? I’ve never waited over 30 minutes, and if I ever do, it’ll be totally worth it. I’ve referred many many friends to The Franz Center, and I will continue to do so forever!

I really wanted to like this office but as Fernanda D. said, you will wait forever to be seen. It is a very frustrating experience with a child in tow. My first visit we waited an hour and a half to see Dr. Franz, this was after waiting 6 months for an appointment. We sat there so long we watched the movie playing in the lobby from start to finish. Once in the exam room Dr. Franz threw a lot of information at me very quickly. I asked her if I should be taking notes, to which she said, no, I would get all of this written down before I left. So I tried to process what I could and take it all in. When I left I was given some paper work but later realized there was NO explanation or further information given!
On my second visit for a recheck I again waited 1.5 hours to TRY to see Dr. Franz. Finally a nurse came out and told me Franz was again behind and it would still be a long time before I could see her. They pushed me off on a PA, who was nice but this was not who my appointment was with or who I was here to see! Every time they are delayed they tell me, «There are a lot of sick babies today». I’m wondering if that’s what they say so parents won’t be ticked off for being made to wait. I can understand emergencies but what I have a feeling is going on here is OVERBOOKING and a doctor who is too popular for her own (and her patients) good. What a disappointing, frustrating experience. Yes, Dr. Franz is a unique pediatrician offering an East meets West approach to medicine but I’m just not sure its worth it. If they can’t respect my time then I’m not sure I want to give them my business. We are more than «just another patient»!

This place used to rock! For one year we were in love with this place, but now that they are «moving to computer instead of paper files» we’ve been waiting for 2 HOURS for the last 4 appointments.
HAlf of the nurses are very rude, don’t care at all for the kids, and gave my child a shot in the little open room in the middle of the hallway because all the rooms were busy.
I am sorry but that’s NOT how you treat a child… We are looking for a new pediatrician now… they are getting too busy and don’t have enough space for all of it… very sad!!!

This place rocks. We changed from Physician Associates where you are just a number and the dr just wants to get you out of there. Everyone here at the Franz Center was so pleasant and sweet. Dr. Kramer was amazing. She answered all our questions and concerns. She also took the time to talk to us about organic cow milk being better and why. We are so happy and so is out little baby.

I absolutely love the Franz Center! Everyone is so caring and accommodating, from the girls in the front office, to the nurses and pediatricians. The office is clean, cheery, bright and not at all stuffy. Franz Center Pediatrics has a homeopathic approach to medicine and lets parents call the shots. They push Chinese herbs and whole foods instead of antibiotics and prefer a delayed immunization schedule. The staff is so lovely and child friendly, that my three year old gets excited to go to the doctor (she may be a bit of a hypochondriac). I would recommend The Franz Center to anyone and everyone.