The LASIK Vision Institute

So I went in for an appointment. I was told by the sales rep (which is what they are) that Lasik cost about 6,000 (which is true because I have done my research). He also asked me if I done any price comparision and I stated no. Then he preceeded to say that because I came to LVI and because they have 71 locations my price for both eyes would be 3598… I then told him I came in because I saw an ad in my email that if your prescription was between a certain amout it would be $ 1099 per eye. He then said to show him the email and said he didn’t know about it etc. etc. then he left the office to go check. He came back in saying I was totally right. So I got the entire package at 2598 instead of 3598. I told him that’s not right because through my email it said if I schedule my appointment by April 10^th it would be $ 1000 off the procedure which is why he said I got it for $ 2598. I said shouldn’t it be 1099+1099=$ 2200 –1000 (promotion)= $ 1200 total? He said that I needed something called hydration plugs for dry eyes which is recommended so its an extra $ 500 per eye ($ 1000) tacked on, and also they have a lifetime assurance plan so that you will need to get your eyes dilated every year and if there is a problem with your vision they will fix it at no cost and that cost an extra $ 500…So they total for both eyes was now 2598. My problem is shouldn’t the hydration plugs been included at $ 1099 per eye or is it that they are just trying to make a commission of the deals they sell. I am very wary of dealing with this business because I have read one other reviews that the hydration plugs are included in the price. Also after the sales speil they had the so called doctors come in (not the surgeons) Even the doctors seemed they are on the same selling level as the sales representative and tells you it is medically recommended that you have the tear plugs when you get the surgery so your eyes don’t get dry but they fail to tell you if its included in the $ 1099 eye price or its an extra $ 500 per eye. They also give you a prescription that you need to get on your own like zymaxid, predforte, acular and ocuflox, that is not included in the price and will cost you $ 300 depending on if you have insurance or not.
The bottom line is I came in off an email I got saying the based on my prescription the price would cost 1099 per eye plus if I scheduled the surgery before April 10^th I would get $ 1000 off the price, so my total should have been $ 1200 total. I do not understand why they would tack in hydration plugs and lifetime assurance plan etc to the cost of the lasik eye exam. It should have come standard that the hydration plugs are included in the price of the eye and not cost extra. Bottom line I am a reasearcher and it is baffling me that the cost should have been $ 1200 and hydration plugs should have been included??? but cost $ 1000 extra or is it a ploy so the sales representative Chris and his doctors could just make money on you??? I would say if you love doing research and love getting a good deal then this is the place for you but if you are unsure of what un neccssary fees are included then avoid this place and go to FILATOWSKI where you would pay more but probably get no runaround?!

Everyone at the institute has been very pleasant and professional. Dr. Raja has been the only doctor who was able to help me with my condition of scleral melt. I am so thankful for his expertise and knowledge in helping me with my problem. He really cares about my outcome and vision over any thing else. i would definitely recommend the doctor and the institute.

Do not waste your time. Run as far away as you can from this place.
I was unfortunate enough to be there when the so called «manager» Leslie was in the office trying but failing to greet patients. She did not come across genuine at all with myself as well as the other people in the waiting area, she was rolling her eyes after each encounter with patients and her employees. This was extremely unprofessional. The way she spoke to me when i asked how long the wait time would be was in a very brash manner, if she is the manager of this facility i can only imagine if i stayed for my consult how the other employees would treat me.
On another note, i felt very bullied into getting my surgery, she seemed more about my deposit rather than my issue’s. I am not going to feed into money hungry establishments. Being in the medical field i know when someone is out for money and not client care and she is about your money.
To reinstate my awful experience, patient care is not The Lasik Visions Institute’s main priority.

Horrible. Absolutely horrible. I was referred here by a friend who obviously had a better experience than me.
I scheduled for a consultation and was called 4plus times by the call center in one week to confirm appointment. 4 times.
Upon my arrival to the facility, I was greeted and given papers to fill out. There were 3 – 4 people in front of me. An hour+ passes and one person is called in, to which I asked how long before I was seen. Lady who checked me in told me it was going to be an hour more. She went on explaining that they did not expect all their appointments to show up and were running way behind their schedule. At this point I explained how far I lived and wasn’t able to wait in the office another 2 hours to have my consultation completed. –no apologies, no lets reschedule. nothing. Only a okay, bye.
Why did they overbook? Why did they not tell me I’d wait 2plus hours to be seen? I drove an hour out because of a referral and ended up wasting 3 hours of my time.
Poorly managed in my opinion.

I had my Lasik Eye Surgery 15 years ago and I cannot express how much it had changed my life. I no longer need to have a watch on my wrist to know what time it is when I wake up. I can see the clock across the room. I would have paid ten times as what I paid since it has changed my life for the better so much. That is the greatest part about this. It was so affordable. 15 years later, I still have 20 20 vision. The staff were the best. So friendly and knowledgeable about this surgery. I always recommend this company to everyone I know that wear glasses.

I had an amazing experience and I’m completely satisfied with the results! Every single staff member is knowledgable, kind, upbeat and obviously they love their job. The entire process is convenient and works like a well oiled machine! Everything was perfect; almost too good to be true. Because they had done such a good job of educating me, I was completely prepared for the procedure. Everything was perfect until I got to the payment part. All ready to go to surgery but when I went to pay I was told that I needed to get plugs in my tear ducts and that it would be an additional $ 400. I went from feeling like I found the best place in the world to a car dealership when they tell you to protect your car you have to pay for undercoating. Rather than feeling that I trusted these people with my sight, I felt like I was being railroaded into doing something «additional» because that would be my best thing for my eyes. THEN I go to surgery and the doctor says he puts them in EVERYONE’S eyes. Once I got home and was able to look at my paperwork, I realized that the options I had originally decided on, INCLUDED the plugs. I have tried on 2 occasions to get in touch with customer service because the office doesn’t have the «authority» to correct it, but no one has called me back. Icky.