The VUE at Lake Eola

Location, location, location!!! Amazing views. Very good security. Great neighbors. We’re very happy living here and specially now with Dr Phillips two blocks away. Definitely one of the best places to live in Orlando.

Very beautifully kept building with great security. The gym is unbelievable! So many amenities, including a temperature controlled swimming pool, tennis courts and even a Cyber Café with tables and living rooms with flat screen TV’s, pool table and ping pong.

If you bought or rented for looks and to never stay here. It serves that purpose well. If you want to actually live here, welcome to what my friends and family affectionately joked with me as «the prison in the sky».
The exterior of the building itself is gorgeous. The lobby is gorgeous. Heck even the elevators are gorgeous. The units are very nice as well. Hardwood floor is nice, cabinets are nice. Nothing to complain on there.
The issues are all about people. If the ownership were to get rid of a few key people, this place would be incredible and by far the best place in town. I would also likely rate it a 9.5÷10 if it weren’t for those people.
— It was all downhill from move in day. We arrived at our scheduled time with the moving van. I had spoken with Cristian on the phone prior and he said to go to the front desk, explain we are moving in and need to pick up our key. Simple enough. So I get there explain to security I am there for our move in and needed to pick up my keys from sales. A lady comes out from sales (her name is Catalina — spelling?). She starts the conversation out with «what do you want?», no «Hi how can I help?» or «Hi how are you?». So I explain that I needed to pick up my keys. her «Why don’t you have them?» me «Well I moved from about two hours away so Cristian just said to pick them up on our move in date.» her «You should have gotten your keys on the first day of your lease. When did your lease start?» me «Technically it starts tomorrow but Cristian said» (she interrupts me) her «hahaha well I guess you will just have to come back tomorrow and take your stuff back to wherever you came from. You can’t just move in before your lease starts. Plus you have to reserve your time.» me «I DID reserve my time. Like I was trying to explain Cristian said we could move in a day prior to our lease starting since tomorrow was all booked for move in/​move outs.» her «I SEE. Well Let me talk to Cristian.» (10 minutes later) her «Here are your keys.»
So after this we go to the loading dock to move everything in. There is another truck there. No big deal. Even after the recent event with nice lady from sales we are still excited to move to this awesome and beautiful building. I head back to security to inquire about the truck at the dock since there was no one around. First though, let me explain something. Everything at the VUE had a fine or fee tied to it. Including move in/​out. Its roughly $ 350. The way it works, you get a certain time spot and you MUST be out by the end of your time or its $ 100 plus $ 50 for every hour you are over. We had the afternoon time slot that started at 1 and ended at 4. The other people had 9 to 12. This was at 115 ish (we were running late due to the key incident).
We start moving in at roughly 2 (an hour late due to the other people and the key issue). Around 345 security asks when we will be done. I explain that we have about another hour left but we are running late due to issues out of our control. Security is cool about it but says «If Lisa finds out you are late you WILL get fined, just so you know.» Luckily we hurried up and finished around 430 without incident.
— The Eurotech washer/​dryer combo is the biggest piece of junk.
— Matt in concierge is a total idiot. He loses packages all the time. Or gives you packages for another unit. This one time I had 2 packages. The system was down so Matt had to manually write down which packages he was giving out. He gives me the boxes and I go upstairs and didn’t open the packages. They were all gifts that I wouldn’t need for a week or so. Two days go by and Lisa calls me accusing me of theft and that she was contacting the police unless I returned the bracelet. I’m like WTF!!! I go check my packages and turns out one of them was not for my unit and Matt had given me the wrong one. It was a $ 2,200 bracelet. Somehow, this was my fault.
— Let me give some props to the people who know what they are doing/​have common sense. There are a couple really cool people I will admit. Kathy in concierge is a total sweetheart and hard worker. Put her in charge of the building, double the rental rates and I would still gladly pay them to move back in. She is simply amazing. Jonathan (the Colombian guy who only works at night), Vince, and Dave in security are all cool. All three are super nice, great to have a quick conversation with and have common sense. The entire maintenance crew and cleaning crew were super nice and respectful.
I could go on and on about how bad this place is. But sadly Unilocal limits reviews to only 5000 characters. I’ll leave you with this — if Lisa, Matt, or Richard still work there — don’t move here. Run away!

Location: easy access from 408 and I-​4. Short walking distance to downtowns restaurants and bars.
Units: 5 stars. Beautiful, spacious, upscale living. Granite countertops, hardwood floors, large glass balconies, high ceilings, lots of sunshine and natural light.
Amenities: Grand front lobby is always a «wow!» for visiting guests. Recently the Vue has added mandatory $ 5 valet parking, and it is horrible for frequent visitors. They will probably do away with that soon. The pool, gym, doggie restroom area, movie theatre, lounge/​bar and cyber lounge are all on the 7^th floor. Amenities this nice do not exist in any other downtown condo building. One downside is the fact that the pool closes at 11pm.
Parking: again, visitors currently pay $ 5 valet between 9am-​9pm. Residents park in a locked-​access garage in the building.
Neighbors: Mostly business professionals and married adults in their mid-30’s and 40’s. There are also some college students, and few families with young kids. Neighbors are very friendly and most have dogs and pets.