US Post Office

My go to post office because there is ample parking in the lot and they are open inside on Saturdays from 9a-​Noon, too.
Not always the friendliest or fastest line in town but will get the job done. Easy to get to location right off of Mills and Colonial for those of us who live around downtown.
Hit or miss on the service you will receive but they will get you what you need.

I wish I could give this location another star. Like the other Unilocalers, I thought the employees were great. I was here to drop off a package and get some stamps. (I had hoped there was an automatic machine in the lobby, but alas, there was not.) There was only one employee during a busy lunch hour. After thirty minutes, another employee arrived, but I was the first person to be helped while there were two postal employees working. To be granted, the woman who had been cutting away at the line had done a fantastic job giving good customer service while working as efficiently as possible.
I’ll probably stick to the USPS location near my home. If you have to come here, make sure you don’t have plans too soon after. You might be stuck in line for awhile.

It’s… just worse here every time I go. I still maintain so much nostalgia for what this place was like five years ago, but the old crew that worked here is long gone, and there’s now usually just one person behind the counter, resulting in a line that backs up outside the glass doors.
Unlike the downtown PO which at least has some cool architecture to look at when I have to wait in line, this space probably hasn’t been painted in 30 years and there’s nothing but a solitary tinny portable radio in one corner for «ambience». Maybe they’re just slowly cutting more and more resources so that when they finally close this location, like they’ve threatened to do so many times before, we’ll all be like «good riddance» rather than fighting it.

Whatever you do, don’t go to Bill’s counter. He will be as insulting as possible. He will help you as little as possible. He loves to throw insults at people for not being USPS mailing gurus. Catch him when he is in a bad mood and watch him piss off everyone he can come into contact with. I feel extra sorry for his co-​workers. Dear Lord.

Worst PO experience I have ever had. Employee was rude and would not mail my boxes. I shipped 25 – 50 4×4×4 small boxes a week without issue. Ever. This time, the associate told me my box was too small and he wouldn’t mail it because it was too difficult to put the label on it. I had to leave and go to the next PO down the street and had NO ISSUE whatsoever.

This post office is the closest to home but I’m gonna start going to a different one even if its further. Ive been to others in the area, they greet me with a smile, everyone is friendly and the over all experience is great. At this location from the time I walk in its bad bad bad. This location seems to ALWAYS be out of priority boxes… always. So I then have to buy a box and lose the flat rate priority shipping and have to pay based on weight although it would have fit in one of the flat rate boxes if they ever had any.
They always tell me that they just ordered some and will be here soon. I ship a lot and every time I come they are out. On top of that the tape used to take up the priority boxes has to be asked for from the staff but they seem annoyed when you ask for it be off its your turn in kin but if you wait till its your turn they make you get out of line then you have to wait more. Wouldn’t be so bad if they were friendly about it hut they don’t smile, they dont greet me hardly ever, they just don’t seem happy to be there. Not all of them at this way I will say that but the majority out rules the experience. If you need to ship priority don’t come to this location unless you plan to pay more for weight based priority shipping.

Energy in here is wrong. Feels cold and distant. Not the happy vibe I get from other USPS.
Super hard to get in and out of parking lot.
Would not recommend.

2 Stars because though I like a few of the folks who work here, they are not given the support necessary to make this Post Office function.
I frequent this post office because it’s so close to my house and I’ve been holding off on writing a review in hopes that things would get better. Though I want this location to be there forever the writing is on the wall. The staff has been cut so much that often there is only one person working the counter (even during rushes). This means that the lines get long and the staff can’t help but be irritable and exhausted. Add upon that the fact that they know that the staff is slowly dwindling, this just isn’t a recipe for great customer service.
I’ve seen one particular staff member get rude to a customer (on two separate occasions) and though I can imagine the stress they’re under, it created a lot of awkwardness for the long line behind that customer.
I hope that somehow life gets pumped back into this location and that folks start smiling again. Until then, I’ll keep going in with a positive attitude and crossing my fingers!

I wish there was a way to not give any stars. This post office is what is wrong with the postal system. The staff is beyond rude and obviously doesn’t know that you can send a package at a post office.
I went to send a return package that had my postage on it already. The woman behind the counter looked at me like I was stupid after not even saying hello to me. She then began to tell me numerous times that I had postage on it already so what do I need her to do (obviously take the package and ship it) the manager was standing next to her and finally spoke up for her to take it. Then I was also dropping off a holiday card that needed a few extra stamps which I placed on the envelope, the woman behind the counter started pressing on it saying «oh no you will need to pay more this is a parcel you have a whole bunch of crap in her» I let her know it was just a card and extra postage is fine. She then hands it to the manager and says «would you tell him this is a parcel». I took the card back from the manager and said I will just ship it somewhere else since you are all rude and don’t know customer service. No apology was given just a quick BYE. This location is horrible.

When I arrived, no one was at the front desk. Five minutes later, one of the clerks came out and slowly wandered to her desk. The service here is deplorable. The staff is completely rude. I will be taking my business elsewhere. Avoid this post office at all costs!

By far the worst post office experience I have ever had. The employees were slow and extremely rude. They were unhelpful when I asked a question and the woman who worked with me gave me so much attitude when I was unaware that they no longer supply tape for packages. When I came to the counter with my package in the wrong envelope she told me that I could not use that one and pointed me in the right direction. After having to get back in line, I go back to her counter and she said «you didn’t think to grab the tape when you were over there.» I apologized not realizing I needed to purchase tape to tape on my return label and she then preceded to say, «we don’t just provide tape for free anymore. «I’m sorry, but I was unaware of that and was so angry when I walked out. I have never been treated so poorly by someone! Terrible.

Line moves very slow. The employees are slow in more ways than one and not to mention rude. This is exactly why the post office is becoming obsolete.

Slower than slow and seemingly proud of this. This place used to be great. I used to get in and out in no time and the staff was upbeat. I guess the apathetic government employee attitude has swept through and everyone now they seem to operate in a fashion that brightly shines a light on their inefficiencies as if they are a badge of honor. Its amazing what happens (or doesnt) when people just give up.
No questions linger as to the bankrupting of this institution.

Parking lot is weird and it really doesn’t even look like a post office from the outside so you may drive by and miss it if you are not looking for it.
But, the staff is pretty good and it’s my closest Post Office… it’s weird though, because it’s so inconspicuous, sometimes I forget about it.

This post office make me feel like I’m living in a small town like Stars Hollow (hello Gilmore Girl fans!). There are always the same three workers and they start to recognize you quite quickly. It can get pretty busy, but it is a post office after all, so waiting is sometimes necessary.