Valvoline Instant Oil Change

GROSS NEGLIGENCE !!! I have been a customer of the 8050 Lake Underhill Rd. Center for years. I recently moved and this Center on 1625 S Conway is nearest to me now. I have a slow oil leak in my truck and a slow leak in one of my tires so I have them checked once in awhile. I pulled into the S Conway Center on a busy day, close to closing time. They got me in, checked my oil and told me it was a little dirty but I didn’t need any more oil. They also told me they had checked my tires and they filled them up to the max. I left thinking that was strange since it had been a while since I had checked the oil and the tire was looking low. Also they DID NOT check my customer info or give me a receipt that they checked anything. Two days later I am sitting at a light and notice a knocking sound, which I have NEVER heard before, coming from the engine. So I went immediately to my old service center on 8050 Lake Underhill Rd. I was 3 QUARTS low on oil and my tire was 10 lbs under the recommended tire pressure. Those idiots at the S Conway Service Center could have ruined my engine! PLEASE, if you want it done right, go to another service and FORGET THIS ONE! and the BUSINESS OWNER can forget responding to my review. Your Center is bad! Fix it!

BEWARE!!! I brought my truck here on a Tuesday for a routine oil change. I sat there for about 10 minutes until somebody came over and took down my info. A young girl came over and lifted my hood and began the oil change. After about 15 mins, I was on my way. Everything seemed fine, no complaints.
The following morning, I was driving down the road the my engine started to make a loud knocking sound. I stopped as soon as I could to see what was going on. The first thing I checked was my oil dipstick and what do you know, IT IS SHOWING ABOUT A MILLIMETER OF OIL. I immediately called Anthony, the store manager here at Valvoline. He nervously asked where I was and told me he was on his way. He showed up about 30 mins later with a few quarts of oil. After dumping about 2 quarts in, getting under my truck and messing with oil filter (and who knows what else), he claimed that my oil pressure sensor was leaking. After he was done assessing my «problem», I turned the truck on and the knocking slowly went away.
So, I drove off and hoped for the best. I have driven around 100 miles since, and while there is no knocking or engine noise, the truck idles rough. I have never had any sort of engine trouble with this truck and have always been diligent with scheduled maintenance. I called ANTHONY the store manager to give him an update. He said that I need to have my oil leak checked out at their service station.
HEY ANTHONY, I NEVER HAD AN OIL LEAK! If I did A) I would still have the leak, and therefore be in the same position I was in on Wednesday (my oil reads full after 100+ miles; there are no leaks) and B) I would have noticed this prior to bringing it in, and also noticed it now (I have yet to see a drop of oil in a parking spot). I’m not an idiot — we BOTH know what the cause of the problem: your employee shorted me 2 quarts!!!
Instead of admitting they ****** up and offering to reimburse me for my troubles, or even offering a discount on a future oil change, he insisted this was my fault and that I need to have my truck looked at. Running a vehicle with 50% of the required oil level will ruin an engine in seconds. My engine more than likely has suffered permanent damage.
Thanks a bunch ANTHONY and VALVOLINE. Never will I go to or recommend any Valvoline establishment or product again. I will also be informing family and friends about my terrible experience.
Sorry for the rant but I am beyond upset with this situation and the way it was handled.

Had a group on deal 50 for full synthetic
While getting the oil change. The fees started piling up because my Jetta 2012, I guess needed extra qt. of oil and a premium filter– and then there’s a labor fee too
Which isn’t mentioned in the groupon deal
So pretty much I paid with the grand total of a full price oil change they would normally charge at the end of it —- first time I’ve been there. Beware of that and the fees
But the service was quick and friendly I give the workers that

Very expensive. I had all kinds of errors on my dash after the oil was change. I specifically asked if they checked my tire pressure and they ensured me that they did. Later that evening my TPMS light came on indicating that both my front tires had extremely low tire pressure. I will never come here again!!!

SInce I am a road warrior due to work, I get oil changes and other services about every 5 weeks. When I began coming to Valvoline, I wanted to give them a few tries before I wrote a review. I have been very pleased overall in terms of service, price and convenience. Everyone I have encountered has always been very professional and they have never pushed services I didn’t need, which is a plus. If you’re just getting an oil change, you should be in and out within 15 minutes depending on how busy they are.
You’re allowed to sit in your vehicle while they perform the services with the exception of a Tire Rotation. Since they use a lift to raise the car, it wouldn’t be safe to keep customers in the vehicles. There is a waiting area which provides free WiFi for customers. In terms of prices, I use High Mileage Synthetic because it maintains my engine running healthy and even though it’s more expensive, it’s well worth it. Today I decided to change the transmission fluid and I received additional discounts which amounted to $ 40.00. I love saving money and therefore Valvoline has earned me as a loyal customer!
Valvoline offers a program for those that currently have less than 125,000 miles on their vehicles which provides up to 300,000 miles of Engine Guarantee if you use one of their Synthetic or Premium Conventional Oils within the time frame they recommend. It’s free to join and you can register the vehicle online as well as get more information about the program. This shop is located on Conway at the intersection of Curry Ford In Orlando and I have posted a picture of their hours.