Bergstrom Toyota Scion of Oshkosh

Radio was not working and started with the parts department — very helpful in finding out what it was going to cost for a replacement radio and then referred me to service to schedule an appointment — service was top notch — got the vehicle complete in a very timely matter — explained all the work that was performed and some up coming service that they were recommending also
Great experience above and beyond
Thank you
I would HIGHLY recommend this Toyota dealership to anyone that wants the vehicle fixed right the first time

I had a great experience at Bergstrom working with Turk. I walked onto the lot not expecting to buy a car that day, and walked away a few hours later having purchased a vehicle. Turk was very patient and knowledgeable, willing to share his expertise with me and taking a great deal of time with me on the lot. He was personable and trustworthy, answered A LOT of questions, and someone I would recommend to others looking to purchase a vehicle! The waiting/​reception area was clean and comfortable, with great snacks and beverages.

I came into Bergstrom Toyota for a recall on my car’s engine oil comsumption. At the front door, I was greeted and asked the reason for my visit, and was soon escorted to Nick Heinz, who was waiting for me to arrive in his office with paperwork ready to go. He told me all the work that would be done and explained the recall information from Toyota and all the procedures for me to follow. He answered all of my questions, and assured me that he would give me the time needed. I did come here once earlier asking about the recall and was told to wait I the lobby an earlier time and that I would be dealt with in five minutes. About 45 minutes later I had waited until my lunch break was up to not be helped at all. Just to clarify, Nick Heinz was not responsible for the long wait during this other visit. He is exceptional at his job, and I’d be happy to have him help me again.

For the first time these guys have completely failed. F pulled in for an «express» oil change at 7:50 am. Waited 5 min before a tech finally came out and then promptly took the car that came in 5 min after me first. Even though I had a Bergstrim oil change reminder sticker the guy asked me if I had been there before. I was in the lobby for 30 min before «customers service agent» came in to tell me it would be $ 50 — who r they kidding? He said tire rotate was $ 18.95. I about fell out of my chair laughing. I have bought cars from these guys and had service here many times– never more than $ 30 for service.
Happy New Year and goodbye fellas.

Excellent sales and service staff. Best treatment I have ever received at a car dealership. Talk to Mike or Nick if you want a understanding salesman.

Someone came out to help me very quickly. The 20,000 mile service was done along with oil change and I didn’t need to return for that. I was given a coupon for my next service.