Allied First Bank

We were going to refi with them until our appraisal did not come back where we needed it. Communication was lackluster at best. Don Flynn hounded us daily until he knew the loan wasn’t going to happen then stopped answering calls and emails. We were mislead through the process and would not recommend these people to handle anyone’s money especially home loans.

I experienced good customer service until the end of my home financing. I was asked multiple times for the same documentation. There was a major delay with the home appraisal being returned which resulted in a delay in my closing. Two other home deals were dependent on my closing as well. I was asked to change an international business trip to close on my deal and was told that they would reimburse my costs. I have yet to see a dime of this money. I’ve contacted the broker repeatedly and he has stopped responding to my requests. I’m sure their service is fine if it’s a run of the mill transaction, but things went down hill when they got complicated.

I experienced top notch customer service when I completed my mortgage with Allied First Bank. From beginning to end I was always notified about what was happening next, and I never felt uninformed. This was the smoothest mortgage process that I’ve ever experienced (and I’ve had several). Highest rating possible for Allied First!

I am sorry to say that my recommendation is to find another bank. I own two businesses and don’t like to post reviews because I feel the reviews I read are usually written by unreasonable customers who had unrealistic expectations or are fake 5 star reviews written by company staff, but I hope that this poor review will either steer people away from Allied or force Allied to do a better job. Really, there are much better lenders out there that are more efficient, provide better rates, and give answers that you can trust and depend on. It may take a little effort to find one, but please scratch this Allied location in Oswego off your list. It will save you so much time and aggravation. Very important answers to my specific questions provided by their staff at all levels were usually inaccurate. It also doesn’t matter who your originator is, they will be stuck in the inefficiencies, misinformation, and bad customer service of Allied’s employees. Too many times I felt (more like know) that I was being lied or the truth was being stretched to me. Many times I was about to pull the plug all refi’s but had too much on the table to lose. I just kept telling myself «keep going, we’re almost there» even though the rates, amount of paper work required, and dates kept changing. On two cash out refi’s, I had to REALLY push them to complete the process to avoid paying an enormous early IRA withdrawal penalty and taxes (potentially costing me about $ 30,000!). When I told them about this weeks and then days before, they really didn’t seem that concerned. That is only one of the probably 4 to 5 major problems that occurred. In the end, my deals closed and my goals were accomplished but it was not a comforting or efficient process from the start and should have done much better. Too many times I was told «this is the last thing we need before closing», only to find out it wasn’t true. I will never do business with Allied again or respond to any of their communications.

We had a great experience refinancing our home loan. It was handled in a most professional and streamlined fashion. The process was much easier than we had anticipated. Thank you Allied!!!

Don’t do business with them. Was in the middle of a closing and got treat so unprofessionally by there lending agent I took my loan else where. I Was really nice and patient with them the whole time and when I told them they were lack of communication was ridiculous. They said they to take your loan and shuff it. That he don’t need my shit.

great customer service and great at helping my business (save for the lousy phone answering service that I hope they’ve discontinued)

We want to thank Cassandra Rosales at Allied First Bank for the wonderful job she did with our mortgage. The mortgage process is never a simple one, especially with today’s mortgage rules and qualification requirements. Casey made the entire process palatable. She took the time to explain to us exactly what we needed and guided us through the entire mortgage process. Going through the process we really felt that Casey was our guide and advocate just as much as she was the Loan Officer. She broke down the steps and clearly explained each one. Sure we asked a lot of questions! But she answered each one to our satisfaction.
We really felt comfortable with Casey. Her friendly and cheerful voice was one that I would hear regularly to give us an update on the process. She made sure that we knew exactly where we were, even taking the time to give us updates on her days off.
We think that she did an outstanding job and deserves much appreciation! She went the extra mile for us and it really made a difference!

Allied First Bank Is a great bank, I love how they are involved with the community and how they treat their customers. Keep up the good work