Discount Tire Store – Oswego, IL

Went there to get a tire repair. When I checked in they said they do patches for free. So the kid takes the tire off of the rim and rolls it inside and says there is a slice in the sidewall, which there was. Then he continues to tell me that he cannot put it back on the rim for safety reasons. I end up spending $ 210.00 for one tire that I did not plan on buying that day! I asked if he could put the spare on and I would get a replacement in a week. He said they could not do that… He said he was sorry that he did not notice the slice until he took it off the rim, how could he not?!! I asked him why did he dismount the tire without looking at it first. Even though it was on the inside, he should have looked at it before he took it off. Sounds like they do this all the time by the other posts below. How convenient for them. Then the salesman tried to sell me three more tires because they were worn. I went to the Ford dealer down the street, Riverview Ford and bought three more $ 50.00 cheaper per tire!!! They also do free repairs and rotations. I will never go back to discount tire or recommend these shyster sales people.

Today I visited this location to get my tires rotated. My mother was kind enough to buy new tires for my CRV last year as a thank you for doing the pre op running around before her knee replacement surgery. Their tires come with a maintenance agreement and for the first time in my life I went back for the maintenance!
I arrived around 1 pm and they had me in and out 30 minutes faster than promised! I waited for about an hour total.
I was also impressed that the customer service guy didn’t try to sell me anything.

As a car enthusiast it’s difficult to hand my baby over to someone else to take car of it. Having said that I’ve experienced nothing but excellent service from the Oswego location. I’ve been to many other branches however the people here are what make this location great. One of the few places I can trust with my car.

I just had the BEST customer service experience by Jorge at Oswego Discount Tire. I just bought a used Equinox SUV 3 days ago. When I left work last night I heard a noise coming from my back tire. I went to Discount Tire first thing this morning and talked with Jorge who had my car in in 5 minutes. Just had a screw in the tread. No charge and back on the road in about 15 minutes! Awesome service Jorge!

Came here to just get our tire checked ended up needing to buy another tire because we had a small leak and they refused to put the tire back on the vehicle.

This is one of our favorite retailers. They are always friendly, go above and beyond when there’s a problem, and the prices seem more than fair.
They get all of our tire business.

Decent prices. Great friendly service. They have free WiFi, coffee & water and certain days soda. Lots of magazines and newspapers to read while you wait as well.

These folks are the best my friend needed three tires but could only afford 2 so they said ok and when he was finished they gave him 3. GOD BLESS THESE PEOPLE there they know how to pay it forward and I will buy all my tires there and tell everyone I know they are wonderful people.

Best service in town. The staff is top notch and fast. They always go above and beyond and don’t believe in «nickel and dime-​ing» their customers. Can’t recommend them enough.

First time I have written a review for Discount Tires, but they deserve a great review for the recent service I received at this location. I was looking to replace all 4 tires on my 2012 Chevy Malibu. I looked on-​line at NTB first as they were offering a buy 2 — get 2 for free, but the stipulation on the promo was that I also had to buy the Value Installation Package for all 4 tires at the same time. The final price with this promo ended-​up being more money for all four tires than it would have been for buying 4 tires outright without the promo. I had always purchased from Discount Tire in the past and figured I would give them the benefit of a doubt as well, so I called the Oswego, IL. location and spoke with Jason. He listened to me, assured me that DT wanted my business more and offered to match the lower price from NTB to get it. When he found out that the tire I had shopped at NTB wasn’t in stock, he offered a slightly better tire — both a little more expensive and with a better warranty on tread life and he still beat NTB’s price by 0.10. Not a huge amount, but his willingness to accommodate me, his positive attitude and my past experience with DT were all I needed to make an easy decision to give Discount Tire my business. I taken flat tires to DT in the past and they fix them for free. I’ve had one tire replaced and multiple tires replaced using several different locations in the area and DT ALWAYS treats me with respect. I never feel like I’m being taken advantage of. I don’t always like the news I get regarding if the tire can be fixed or if it has to be replaced, but my decision to purchase isn’t always based purely on price either. I work in sales myself, so speaking to a customer in an attentive tone, considering the options and letting me make a decision with the most accurate information in itself is worth more to me than just the overall price. Jason’s attitude on the phone with me that day, his willingness to do what was needed to get the business made the difference for me.

Phenomenal service and extraordinary service. Very helping people and accommodating. Thank you so much and i will spend the rest of my life getting my tire service done at this place.

3 Sets of tires, 3 vehicles in 1 hour! I went at the end of the day so maybe that’s why but they stayed an hour late to accommodate me. Fast friendly and courteous. Great price great financing. Their time door to door and lifetime service on tires is unmatched anywhere.

This is the only place I will go for tires in the area. In stark contrast to their direct competitors in the area I have had nothing but positive experiences with this store and the employees. Everyone has always been polite, helpful, and honest. They are always willing to show you where and why replacements are needed. Service is fast, and prices are good. I will continue to go here for all my tire needs.

I avoided Discount Tires for many years because the franchises of my hometown in Michigan are notorious for screwing up people’s wheels or hubs. I was in the market for new tires earlier this week, and I researched prices for over a month. Discount Tire’s prices were the best, and they gave me «trade-​in» credit on the existing tires that were on my vehicle. The trade-​in credit was only $ 20 – 30 per tire (depending on remaining tread depth), but it was $ 100 overall which saved enough off of the total bill.
There was a bait and switch of sorts but we were able to resolve the pricing discrepancy so I ended up spending less. When I called around for quotes, Discount Tire did not include the road hazard protection which is and additional $ 23/​tire. Then when I went into the store to have the order written up, the road hazard was added. I called them out on this, and the person I worked with took off the fee for one of the tires. Also some of the other fees for tire sensor rebuild kits were reduced by 30%.
When the work was performed, I was surprised how fast it was completed. All four tires were mounted and balanced within 30 minutes.
Overall the people are courteous, professional. I will visit this franchise again for ongoing maintenance of my new tires. I knocked them down only one star due to the bait and switch and also for not offering wheel alignments.

Always been treated great here. If you’ve ever bought tires from them in the past, they are very likely to help you out with little or not cost with any problems you have.
The only thing that bothers me is that you can set appointments, but apparently they dont even mean anything

I’ve never been tried to be sold products or services at this place. Upfront, timely and always on time when I scheduled appointments for my 3 vehicles.
It gets busy on Saturdays, so I usually shoot for Mondays or Tuesday’s. There’s a couple of places to eat within waking distance so no need to wait in-​store.

Last weekend, my husband asked me to bring two of his tires into Discount Tire to get nails pulled out and get the holes plugged. I dropped them off and was told to pick them up in about 45 minutes. When I returned, I was told to put my credit card away. Apparently, they pulled the nails out and found that they had not punctured through the tires. They even soaked them in water to verify. No charge. Wow, these guys could have easily gotten away with charging me, but instead they chose to go for excellent customer service. Yay Discount Tires! :)