Calvert’s Express Auto Service & Tire

Got here at 730 still here at 1200 to fix my breaks I’ve seen people come and go and I’m still here

Five stars only to be sure this review is seen! Calvert’s is a disreputable merchant, engaging in a bait and switch operation. They advertise one item, and then attempt to upsell you on unnecessary repairs. In this case I went into their Shawnee Mission store and asked for an oil change. I choose to wait while they performed the service. Within a few minutes, the salesman, Marcus, returned to tell me that I had some really bad oil & transmission leaks! That I would need the crankshaft seal replaced, and in addition the timing belt and the water pump would have to be replaced. They estimated $ 882 for the repairs! He did not know what to tell me about the transmission leaks, but he said I needed new tires, which of course he would be happy to sell me.
I wanted to laugh out loud in his face. Apparently, he thought that as an elderly and blonde woman, I would have no knowledge of auto repairs. He was quite wrong. I simply asked him to do the oil change as requested, and provide me with a written estimate of the recommended repairs so that I could discuss them later. My car was ready shortly after. I paid the man and held my tongue, although I did tell him that it seemed odd for him to say I had really bad leaks when there is not one drop of oil on my garage floor, (something we certainly would have noticed.) I drove away.
Within minutes of leaving the shop, my car started to make a weird and unusual noise, and I could smell something burning. I stopped immediately at an auto supply store and checked the oil. The stick was bone dry! If they had put any oil at all in the car, it was not enough to show on the dipstick. I immediately went into the supply store and bought 3 bottles of oil. It took 2.5 qts to fill it!
Angry, I got on the telephone and gave the salesman a piece of my mind! What kind of racket were they running over there? Their negligence (failing to put oil in the car.) could have caused my engine to sieze. I asked them to refund me the cost of the oil change. They refused. They said they would send a tow truck to pick up my car and take it back to one of their shops to check the oil. Then they said that if there was any oil in the car, I would have to pay for the tow! I had just filled it, I told them, and I had the receipt and the empty bottles in hand to prove it. Also, they had completely lost all credibility in my eyes. Did they really think that I would trust them to touch my car after this experience? No, I said, I would prefer a refund. They refused.
I spoke with their district manager who tried to make me feel stupid and incapable by saying that «it is hard to read a dipstick!» What??? It’s a dipstick, it has markings on it and it is not hard to read at all. And mine was bone dry to the touch, not one bit of oil! Unbelievable. I ended up calling my credit card company and together we called their corporate office. The receptionist, Courtney, said that since I had signed the charge slip, I had authorized the service and that they would fight any dispute. Despite the fact that they had not provided the service. When I continued to complain, she told me that only the owner, Gary Calvert, could issue a refund, and that he would call me. As of today, I have had no response from the owner.
In this case, I did not fall for their claim of exaggerated repairs, and I was smart enough to stop and put more oil in my car. I am only out the cost of the oil change, but what about all the other elderly women who stop by their shop for their advertised specials? How many of them fall for their false claims? Places like this are making a mint off of unsuspecting people and this should not be allowed to continue. I may be too old to organize and march a picket line, but I have enough time and self-​respect to write letters and reviews to let others know about this disreputable company.
Save yourself the time, money and aggravation and DO NOT SUPPORT this disreputable merchant! You are better off going to the Wal-​Mart!

I called Calvert’s at 1:56 this afternoon to ask if they could get me in for an oil change. The customer service rep said, sure, bring it on down. I drove down there, checked in, got an oil change, talked to the tech, got home, let my dog out, and now I’m writing this at 2:59. Fast service, indeed.
Aside from the speed, overall I was impressed. Aaron, the technician who did my oil change, took me out and showed me a few things he’d recommend I get worked on in the next few months – the belts are pretty worn and there were some bushings getting old. «Oh, yeah, I know this scam,» you’re saying. «He tried to scare you, then follow up with big pressure to get those done right away before the car explodes, sending flanges and bushings and whatnot in all directions at high speeds while traveling down the road.» I assumed this was going to be the case, too, but all he did was give me an estimate, should I choose to get them done, and that was it. I’m sure I’m not the only one who hates the high-​pressure approach, so the utter lack of it here was refreshing. Plus, the belts he showed me were visibly worn, so I knew he was telling me the truth. The cost was also good – I got the oil done and fluids topped off for $ 29, which is about $ 10 less than the last place I went. Overall, I plan to go back. (In fact, I will probably be going back tomorrow, because my wife’s car needs an oil change as well.)

I went because my breaks where grinding. Paid 190 and 2 days later they are grinding again. The said it would take an hour. They made me wait 3. Went the guy got done. It slammed my keys down, said sorry it took long as we passed me and went into the back room. Never going there again.

Absolutely the best service I have ever received!!! I think they have new management (kinda overheard). They quoted an average wait time and they were finished way beforehand. I was thanked no less than 5 times by different people and there prices are less then the quick stop oil change places! They definitely have my business!

One of the staff members does not treat their customer service representative well at all. She should contact someone about harassment. I felt extremely bad for her. They do fantastic, fast work. Prices are great as well.