Einstein Bros Bagels

I always order the turkey bacon avocado sandwich on a toasted onion bagel. First of all, their drive through takes forever. I never get my bagel toasted like I order and then last week not only was in not toasted again, my sandwich reaked of tuna juice??! Should t be that hard!!!

Cannot even begin to describe how annoyed I possibly am. Drove a considerable amount out of my way to try this Einstein brothers only to pull in the drive thru at 304 and be told they would not be able to serve me due to closing at 3. I will never make that mistake again. Nor will I allow anyone else.

Place gets progressively worse ran, Saturday mornings with 12 to 15 people in line and two people behind the counter… it’s Saturday! They went to the two station system, one for ordering one for paying. …but the same person works them both!
With the prices they charge they should be able to clean the tables.

After my last contact with management there’s been some improvement. They’re cleaner (including some new employees), faster, and are getting the orders right the first time. Most importantly… the coffee is hot.
I also feel it necessary to call someone out when they’re rude or mean… ESPECIALLY if in management and representing a company. The first manager I ever spoke with, Gabby, was pleasant. Let me preface my next statement by sharing that because I often have trouble hearing, I read mouths very well. I was disappointed to «hear» the very rude and inappropriate comments Gabby made about me while I was waiting in line in the drive-​thru. I assume she was off the clock. Weeks later when she was handing over my coffee I addressed her about it and she denied it, but was clearly embarrassed.
I will continue to return here for my coffee a few times a week. I hope the changes stick. Thank you GM, Edy (sp?), for the improvements made.

Disclaimer: this review is JUST for this location. Einstein Bagels has much better locations, but this is the one nearest to Corporate Woods, and as such it’s the one I’m reviewing.
I’ve been to this location dozens of times, and I can count on 2 fingers how many times I’ve had a satisfactory experience. If it doesn’t take entirely too long to get your food, they’ll mess something up on your order. If they miraculously get your order correct, it’s going to take a half hour to get your bagel and coffee.
This is a breakfast/​coffee spot. CONVENIENCE MATTERS. This location completely lacks any urgency, given their target market is 9 – 5’ers.
Listen, I’ll concede that the food above here is above average, but the management is so abysmal I CANNOT justify making this apart of my morning routine any longer.

Ordered a dozen bagels and cream cheese bundle today. I could hardly hear the girl in the drive through window, they really need a new speaker or something. Got home and made my bagels, took a huge bite and almost puked. The sundried tomato cream cheese tasted like fish. I checked the expiration date and sure enough, it expired 12 days ago! I had slathered it all over 2 different bagels so had to throw those away, plus I’m pregnant so I really hope I don’t get sick from the expired food!

My family frequents this location often on the weekends. As some of the reviews note, there was a huge slip in service a couple of months ago – rude employees, inefficient management, etc. However, things have been much better lately, and from what I understand, the management has recently changed. Worth a try!

Takes an unreasonably long time to get your order.
If you go in past 9 there won’t be anywhere to sit, as most tables will still have trash on them.
Though there are plenty of people who are «working» only a couple are doing anything.
You’ll wait, did I mention that?
The order register is used for both inside patrons and drive thru. So if you go inside you’ll have to wait to place your order.
Seriously, a simple sandwich will take at minimum 10 minutes. And if you order a latte… forget about it. They won’t even start it until you tell them you’re still waiting on it, long after you’ve gotten your food and is more than likely cold.

Love, love, love this place. Super fast, and friendly. Blonde female manager is outstanding. She’s always helping out and saying hi to everyone. Fresh bagels and many light cream cheese options make this place my first choice for breakfast when I’m in the area. Fresh squeezed o.j.

I would have walked out shortly after entering except I was meeting others who had chosen this place.
Why would I have left? The place was so nasty. Trash on the floor, dirty tables, newspapers on the seats and floor. The guy that took my order had some nasty looking hair and zero customer service skills. The location for beverages looked like some frat party had just ended there.
There were very few customers in the place but plenty of employees. Obviously nobody was on «tidy» duty. Before leaving I needed to use the restroom but there was NO WAY I was going in there! I can only imagine how filthy it was. And I always wonder in an operation like this if the employees are washing their hands!
Food: Really? They didn’t have the nine grain bread or any bread for that matter for sandwiches. It’s before noon and they have no bread. Okay, they put my $ 7.50 «sandwich» on a bagel. How on earth do you call two small tablespoons of tuna a sandwich? I nearly needed a magnifying glass to see it. The tomato was definitely not fresh. I can’t speak for the tuna because there was so little of it the taste of the «ready for the dumpster» tomato dominated the taste of the «sandwich.»
There was a time when I loved having lunch at Einstein’s but that time has now passed.
As I’m typing this I notice Brandon M. has been in there with similar complaints in the past few days. Something is seriously wrong and corporate at Einstein’s needs to get their heads in the game. Johnson County is not a place where something that looks and tastes like that operation will stay in business. It’s not about being snobby. It’s about being aware of dirty restaurant conditions.
I sure hope no visitors to the city make the mistake of stopping in there. It’s downright embarrassing!

Came in to order lunch to-​go today. Writing this review while waiting.
Disappointed to see four staff members chatting behind the cabinet, not a single one acknowledging the line of 8 people waiting in line to order while they argued who would prepare the food for those in the drive thru. The floor behind the cabinet is filthy and covered in food and trash. The staff members are literally standing in trash! Not a single staff member was wearing a hair net; one employee with extremely long and «big» hair actually had her hair in the «fresh» ingredients when she bent over.
Not a single person seems to know their job. Not a single person has smiled, asked if there was anything else I wanted with my order. Not a single person has acknowledged that they have served four customers who I was in front of in-​line.
Disorganized. Poorly managed. Filthy conditions. Insanitary food prep. No hair nets. Some staff do not wear gloves while preparing food. It is a shame to see conditions like this in the heart of JOCO during the lunch hour!

I think their bagels are a bit too soft and look a little too perfect. True New York style bagels should be dense and chewy. I’ve had much worse elsewhere so I can’t criticize too much. Trying to understand why their garlic bagels have sesame seeds on them. I had no problems with drive through or inside. Good effort for the mid-​west.

A little slow, but I appreciate their drive thru. I’d prefer longer hours. They could use a face lift. I definitely prefer Einstein products over other bagel places in the area.

Yum! Prefer these bagels over Panera (All too often Panera is a tad on the burn/​crunchy side for me) and I love their holiday coffee.

I spent 15 minutes in drive-​thru to get a bagel and coffee. As I was running out of time and still a car ahead of me at the window. I went inside and no one was in line. So either they had one hugely complex order or they are ill-​equipped to handle more than two guests at one time. Either way, management doesn’t care. I asked if they are always this slow. (Had I read Foursquare comments before hand, I’d have know the answer is Yes.) Her response was on Sunday morning, yes. Looking at a dining room that was less than 25% full, I said I can see why.
Done with Einstein. Next time Panera.

Read all of the other reviews and you will hear the same thing. Great food, horrible speed. The drive-​Thru here is useless. 25 minute wait? Today was the last straw.
I would rather eat Burger King
and make it to work on time than risk losing a job over a bagel. Seriously.

Always been a fan of EB Bagels even back to the Bagel and Bagel days. This location on College Blvd. is pretty busy in the morning, dies down after the rush hour, then picks up again for lunch.
Staff here are always friendly and service is always quick. Lots of good options to choose from and several different blends of great coffee to keep you twitching in the mornings.
I’m an East Coast honk and love my bagels crisp. Though EB’s bagels are pretty good, they are more chewy and «bready» than crispy. My dad even describes than as «white bread with a whole.» This is obviously a personal preference but it prevents me from giving EB any more than three stars. Don’t let this deter you — they still serve up good combos of food and drink at a good price.

Pretty good bagels, freshly made & chewy like a bagel should be – I’m not a coffee drinker so I can’t speak to that, but I do like my everything bagel with a schmear. In the fall they do a pumpkin bagel, which is awesome. But, beware! The drive-​thru line gets ridiculously backed up, plus, for some reason, my bagel comes out SQUISHED about half the time when I order in the drive-​thru. What’s up with that? Why on earth does someone squish the bagel? I really can’t come up with an explanation for it. If you know, please message me.
Anyway, for these reasons, I have lately eschewed the drive-​thru and just gone into the restaurant, which is pleasant & roomy, although it always seems to be a little cluttered & disordered by eight o’clock in the morning, when the rush starts to dissipate. But the service is friendly & my bagel is still round. Genius.

So, I love Einstein. There are two locations around my house — this one, and the one on 135^th. I officially dislike them both, but for very different reasons. The bagels here are way better than the one on 135^th, which are smaller and just taste cheap compared to any other Einstein’s locations I’ve had. This one on College is still awful when it comes to speed. However, you need your Einstein’s sometimes, am I right? So, I am forced to take the lesser of two evil locations and come to the one on College.
The inside is nice. It’s clean. The people aren’t rude (though not overly friendly aside from one guy who EVERYONE knows). The issue here is still speed… sooooo slow. By the time you get your toasted bagel, it’s no longer warm. This place has serious issues with their assembly line when I order a bagel toasted, eat it AT the restaurant in sight of the toaster, and it’s barely warm. Why? Because they make it and sit on it for several minutes before finally getting around to giving it to the customer. I was hoping things might change over time, but it’s clear that this is their method at the College location.
Just…beware.

Einsteins are pretty universal. They have a good variety of bagels and shmears. The Jalapeño Salsa has a nice kick that wakes me up before work.
I admit it, I happen to like their coffee especially the winter blend. If I’m not digging the seasonal blend, I will mix the vanilla hazelnut and the French roast.
Also, it’s nice they have boxed bagels with napkins and knives ready for purchase. Included with the bakers dozen are two tubs of shmear.
The one downside to this location which most people would view as a plus is the drive-​thru. The person they have working the window can be quite surly. Otherwise, everyone else is really fast and friendly inside the store.