Macy’s Furniture Gallery

Okay, maybe my rating is more of 2.5 stars. Macy’s has a decent selection and some really good sales time to time, although their coupon offers can be confusing on what exactly qualifies for the discount. What gets me at this location is the lack of customer service. I walked around in more than one department and not once was I asked if I could be helped. Is the store doing so well that they don’t have to worry about customer service? I don’t think so. It will eventually reflect in their sales.

The short lady who seemed to be of either Hispanic or middle eastern background was utterly rude to me when I asked her for a plastic bag so that I can conceal my Christmas present which a lot of stores hand out especially during this time around. Her attitude was very off-​putting.

I have experienced better service in Bellevue and Redmond, WA. I was able to find a blouse and when I went to the service counter no one was there. We waited a while and this skinny girl with long hair came and seemed in bad mood. No hello, sorry for the wait, nothing. She scanned it and I showed her a coupon for 20% off and she made a face like it was a pian for her to take care of me as a customer. Like I was a bother. She just had a nasty attitude. If it was not because I am just visiting this area I would have called the manager. Then we went to another women’s section and bought some jeans, the lady (Hope) was wonderful, patient and greeted us nicely.

I’m a huge fan of Macy’s. They were the first company to give me a job right out of college. That being said, I know how well their sales staff is trained. I know that their managers are typically, pretty amazing. I also know the values of the company and I’ve carried them with me to every job I’ve had since working there.
I’ve been to many MANY Macy’s stores and I can honestly say that this one has the worst staff I have ever encountered in one of their stores. They are downright rude. They just seem miserable. The majority of the time I feel like when I ask someone for help they seem inconvenienced.

I just got back from the Oak Park location. The customer service there was absolutely terrible.
I came there for the sales and for the «pick up at store» feature, but I was so frustrated once I got there at the lack of customer service that had I not been making last minute, essential purchases, I would have thrown the towel in and left.
First: The shoe department. I find 2 pairs that I liked, but could find nobody who could help me. Finally I made eye contact with a person, and they looked away and pretended like the didn’t see me. I flagged this person down, and they said they’d bring out the shoes. Well they never did. 10 minutes later I realize that same person is at the register; again we made eye contact and then she looked away. I tried to be polite and wait for a while since it is Black Friday weekend, then finally when I realized she had no customers at the cash register, went up to the cash register and asked her if she’d had the chance to get my shoes. She nonchalantly points to a seat near the register; they’d been sitting there the whole time. I try them on, then decide to get the shoes, and then find myself waiting at the cash register for 2 straight minutes while basically nobody acknowledges me; only one of the 2 cashiers was busy helping customers. I’d been nothing but pleasant, patient and polite. I was absolutely appalled and it made my stomach turn to have to tell the cashier the name of the person who ‘helped” me out today since the lady was standing right there.
Second: I go to pick up an item I had ordered online for store pickup. The lady barely said a word. I didn’t even realize the process was finished because she so haphazardly handed me my item in a bag and looked at me like an idiot when i asked her if there was anything else I needed to do to finalize the purchase.
I left the store in a bad mood and couldn’t wait to get out. I kept trying to figure out what it was about me that was so off-​putting to every single macy’s worker there (3 of them total) that they felt the need to totally disregard me.
I don’t usually do this Unilocal thing but had to look online and now I see that it isn’t just me.
Macy’s is always a clutter, but they do have good deals. I would highly recommend trying to find the items you need elsewhere, but if you do end up going to Macy’s go to the one at Town Center. At least the people who work there are decent.
I for one will never again make the trip back to Oak Park Mall Macy’s.

Wow. Waste of time. They had no belts in the size unless you want a gawdy one… shoes were everywhere and in disarray, staff was rude.

This is a two star review in three star clothing. This Macy’s location at Oak Park Mall is well stocked, always has great sales, but has some rough customer service. Furthermore, clothes are frequently just thrown out on tables, mis-​marked, or put in the wrong location altogether.
Macy’s sales are hard to beat. I’m quick to jump on long-​sleeve button up shirts for work that are marked down 50 — 80%. It’s easy to find a designer shirt (Geoffry Beane, Van Heusen, DKNY, Alfani, Kenneth Cole, Michael Kohrs, etc.) for as little as 10 –15 bucks. Similarly, ties are well priced around 8 bucks when found on sale. Other sections around the store are equally well priced. My wife always finds something decent in the women’s section and there are some well priced options in the home section as well. It’s frustrating, however, to see a shirt or sweater marked in my size (16.5 ³²⁄₃₃ and/​or XL — not uncommon in a store like Macy’s) only to find out that it’s a 15 ³²⁄₃₃ or size 30 skinny pants. Hopes officially dashed.
The customer service is what makes this location two stars. I’ve never actually had anyone help me while searching for clothes. Most of the employees here hang behind the registers or simply disappear. Understandably, this may be a temporary job for many of the employees but at least make an effort to be cordial to the customers. Something as simple as «good morning, how are you today? let me know if I can help you with anything,» would go a long way toward improving their service. I haven’t had a negative experience with staff here, but no positive adventures either, unfortunately.
I’ll continue to shop here for their great deals and the vast selection of clothing (especially when compared to other Macy’s locations around the Metro). Buyer beware, however, when expecting a positive experiences from their staff.

People courteous, wide range of clothing. Return policy great.

I’ve had varying experiences at this Macy’s. Generally speaking, it’s a typical Macy’s store (if you don’t consider those in Chicago or NY typical), but the one thing that stands out for me at this store is the customer service. Sometimes, it is literally non-​existent. There have been two occasions when I have left the store without purchasing items I had already picked out simply because I could not find an employee who would ring up my items. It does seem a bit silly that one cannot find an associate to save one’s life in this store, or if one finds said associate, said associate literally turns and walks away while you’re trying to talk to them («Can you please check me out or help me find someone who will?» Please?”). Do they expect that people will simply take what they want? How do they think they’ll make any money if there is no one who is willing to take it from the customers?
Also, this is a huge pet peeve of mine, but this store stinks. Why must customers, some of whom may have allergies or sensitive airways, be inundated with blasts of the latest perfume scents?

Apparently, people don’t like the Macys at Oak park. I’m not one of them. Here are a few reasons why:
1. If they don’t have something in store you can get it on the website.
2. They sell my most favorite brand of jeans. I’ve literally told every woman I know about these jeans because they fit like a glove on ANYONE, any body shape! AND the jeans are priced at $ 30 regular price! I’ve worn seven jeans, lucky’s, big star’s, william rast… and nothing compares to… wait for it… Celebrity Pink Jeans. Awful name, great fit.
3. I’ve found the people working to be very friendly and helpful. I was wanting to buy a Michael Kors tortoise shell watch and the sales lady let me know that if I waited a month I could use a 20% off coupon that was coming to me that could be used on watches, I guess they usually exclude watches with those coupons. I also had a girl in the shoe dept help me get 3 pairs of shoes for $ 150! Ralph Lauren heels, Steve Madden shoes, Nine West loafers!
Is there a larger selection at other stores around the country, yes. But I’ve always found what I wanted and more at this Macy’s.

Wow, look at all these hater reviews from people! Read between the lines and you will find most of these «reviews» attack Kansas, specific styles of clothing or a lack thereof, the Macy’s website, etc. Not useful for a specific location.
As for this store, I will admit it is below average compared to a store in Chicago, LA or New York. If you want those stores — go there, the beaches are better in California too! We are still in Kansas, Toto. This store still carries plenty of good styles (my experience is men’s clothing primarily) and some reasonable deals. They have great fragrance selections, and occasionally a good deal on a watch. It’s a Midwest Macy’s.
From the reviews you would think that the customer service people had pitchforks and the store sold overalls, but it just isn’t so. The customer service is not the best at this store, but they were helpful when I looked lost. I’d say the ones in St Louis are nicer, but not by a ton. It is a nice department store. A-​Ok.

Came here for a suit that I needed for a wedding. Customer service was terrible. The old men working there COMPLETELY ignored me, I asked a question about size and they continued to ignore me while they were gossiping with a friend of theirs that came to visit. NEVER coming back here. At Brooks bros. I would’ve never been treated this way. Worst customer service I have personally ever experienced.

Well, I am only the one who drives my grandmother here for a shopping trip from time to time. From what I can see, their customer service is great because everyone here is friendly, patient with her OCD regarding coupons and discounts, and she is always able to return things that she does not like. (Which is essentially every other purchase she makes from what I can tell.)

I took my son to buy a suit since he is graduating from college soon. I received the kind of service that I consider ‘old school’. Steve educated us on how to buy a suit, what to look for and how to tell if a suit fits properly. On top of that, we bought a suit on sale. Mr. Steve was the best sales clerk we have ever had the pleasure to deal with. Did I mention we went to 2 other stores first but it was an easy decision to buy at Macy’s immediately. The service was just that good. We will not need to comparison shop next time. We will go straight to Macy’s. Thank you. Linda Dolsberry

Definitely not as good as some of the other Macy’s are like around the country. Chicago, LA, New York (of course) — yeah. The one here? Not so much.
It’s still a Macy’s in name, but selections are just not there.
And how about hiring a decent web designer for
??? The 90’s called, and want their website back.

This midwest really needs to figure out what a real Macy’s is. ‘Cause this… is not it.
(ps– don’t ever come here looking for suits, they have about 3 on stock at any given time, seriously!)

If you have ever been to some of the Macy’s in California (San Fran/L.A.) you know that this is a dumbed down version for Kansas. In fact, it is still really the Jones store. They are not supplying any of the designer names that are commonplace at most quality department stores.
Macy’s is for you if you–
A. Like to dig through jammed packed racks placed too close together looking for the good stuff, which is less then 10% of the store.
B. Like buying things on sale just because they are on sale and not because they are attractive or of good quality.
C. Like to try on clothes in dressing rooms without locks featuring the ultimate in ugly lighting while stepping on all the «try on’s» from the day.
D. Are a cougar hitting Raoul’s later and need to work a flimsy piece of rayon so you can still pay the babysitter when you get home at 1am.
Obviously I am not a big fan of their apparel offerings. If you have to go, skip the clothing and go to the home department and buy yourself a pretty decent set of sheets.
One more tip. If you ever feel like your life sucks, head out the the Macy’s in North Kansas City– you will feel better right quick.

I really like this macy’s, well stocked good quality, good sales and prices, no shipping charges like
. staff is friendly and you can find them to rung out purchases. has an excellent home department not to mention womens clothing.
i also like its Parking even at Christmas i found a spot in the garages. that alone was a Christmas Miracle.

I came here to find a pair of heels to go with my suit that I bought from Dillard’s. After trying on a couple of pairs of shoes, I finally found «the one» pair. Despite the crowds, the salespeople found me a great pair that was comfortable for about $ 14. My wallet & sound of mind thank the great shoes salespeople at Macy’s.