National Tire & Battery

I went in to get a new part that they had in stock, per diagnosis. Told me 2 hours. 5 hours later, it is finally done. Problem wasn’t fixed. Charged me $ 200. Took the car to the dealership, another diagnosis– two codes this time. I found out it was a different part and now I am missing my Emission value. These guys took it off and never put it back on. So now I am out another $ 400. Unreal, do not go to this place unless you want to be ripped off and waste a whole day. Everyone in there was complaining and they blew everyone off.

This place treats you well and has good tires. But they employ underqualified mechanics. I wouldn’t go there to have mechanical work done.
I recently went there to have routine maintenance done. When driving later that day the shield on the bottom of my engine dropped off on the highway and I nearly had an accident. They didn’t bother to put the bolt back on which held the engine shield in place. When I called them, I was told I’d have to wait until the next day to talk to a manager. I ended up crawling under my car and rigging it myself so I could get home. They told me to bring the car back in, but I’d spent 5 hours waiting on a job that I was told would take an hour and a half and didn’t want to wait that long again. I ended up taking my car to the VW dealer to make sure nothing else was wrong.
Another time I was there with a car that had a bad alternator. The car had a battery that was a month old, so I asked them to replace the alternator. When I called later they told me the battery was bad and they hadn’t done anything. I ended up going back to their shop, retrieving the battery and taking it to the auto parts store where it had been purchased. The auto parts store tested the battery and it was fine. When I got back to NTB, the battery tested fine on their equipment as well. They finally replaced the alternator, but it was a major hassle.
This is the NTB on Nieman rd in Lenexa