Pro-Tow

I requested an online quote and received it very quickly! And the customer service while scheduling the tow service was amazing! They were very friendly and very courteous! And so willing to make this work around my schedule! I definitely recommend them!

Chris was more than helpful. It was FREEZING and he arrived quickly and got my car to the dealership when my car wouldn’t start. Really appreciate Pro Tow’s help when I was in a bind.

They take advantage of handicapped people. Illegal towing ! Will be following up with the BBB, and Angie’s lists. Strongly do not recommend protow! Save your family and yourself from these bully’s and crooks!

My Avis rental car wouldn’t start and when I called their roadside assistance number, they sent pro tow out to help me. My pro tow driver was Chris and although Avis had told me it would have to be towed, Chris tried to jump it first. Of course, that worked right away. Chris didn’t even smirk when I told him about the possibility there were lights on last night. He politely explained they were the running lights and showed me how to turn them off (I hadn’t realized they were on). Anyways, I’m sure I looked like a ditz but Chris was nothing but professional and very nice. What a great ending to a frustrating ending.

My only experience with Pro Tow was with a rude and careless driver. He came barreling through a parking lot, driving way too fast in his big tow truck and came within inches of my parked car as he zoomed past me to park his truck for the day and get into his personal vehicle. I gave him a honk to let him know I didn’t appreciate it and instead of apologizing, he walked back over to my car and rudely gave me a lecture on parking. Very poor representation of his company’s brand. I would never call Pro Tow based on this experience. Truck number was 08 and license plate was 512 299. Driver was in a red Jeep SUV. What a jerk.

2^nd time bad experience with them, in 4 months. (Through my roadside assistance, should you wonder why I used them twice.)
First time, back in Febuary with our 12′ of snow (12″, but who could tell the difference??) the *night before the snow* I called for a simple tow of a Chevy Malibu less than 2 miles. I identified the location of the large, well known high school and the parking lot it was parked in, not difficult AT ALL to find. The first guy couldn’t find it. Um. What? Ok… second guy, I talked to him on the phone, told him exacts, and he said no problem. Ok. So the snow hits the next morning, the city effectively closes down. We don’t call the mechanic, because, well, the snow might bury us all alive any second should we leave the house. The hubby and I then went out of town. So come Monday (6 days LATER) we think it’s strange we haven’t heard from our mechanic. So we call. They don’t have the car? What??? That leads to, I kid not, 6 HOURS of trying to figure out where they towed the car — oh, wait – they didn’t. My car is STILL sitting at the high school, in plain sight of the road, WITH THE KEYS SITTING IN IT, UNLOCKED. No communication. Lucky it wasn’t stolen or vandalized.
On to last night.
Asked for a tow of my husband’s F350. Big truck, they knew that going in though. Towed literally down the road 5 blocks. When it gets to the mechanic, the driver proceeds to bitch and complain, going on and on about how tired he was, how the truck is a pain in the rear for him, how he didn’t want to do this. THEN, he proceeds to tear up my mechanic’s driveway! To the point where the mechanics SPECIFICALLY REQUESTED that I NEVER AGAIN have Pro Tow bring them anything else. They’re angry. And I don’t blame them.
I have apologized profusely to my mechanic, complained to my roadside assistance, will be talking to my insurance agent, inspecting my truck AND calling Pro Tow. Not that I think they’ll care – customer service sure doesn’t seem to be their interest.

Wow! Talk about helping a realllly bad day end just a little better! It’s still too irritating and just a little painful to go into details about what led to my need for a tow, but Pro Tow is who my roadside assistance contacted. That in itself took three phone calls (one through India, apparently), and speaking with four different people while standing in the rain :(.
Once Stefan arrived, he jumped out of his truck, all smiles and sunshine. He was super courteous, friendly, and professional. He had my car loaded and out in less than five minutes. Destination was far, far away, and he dropped the car, left the keys, and chatted with my parents for a few minutes. I so appreciate people who realize they’re dealing with not-​happy customers and therefore bend over backward just to brighten the mood. Hopefully, I will not need a tow anytime soon, but if I do, I will call Pro Tow! I have already put their number in my phone. You should, too!