Sears Auto Center

Went in to get new tires and was treated quite nicely, not pushed into anything, and am happy with the tires I purchased. I plan to go there now for all oil changes. Will get free tired rotations for the life of the tires.

I’m not quite sure where all the bad reviews are coming from, I’ve been here twice for 2 oil changes and was more than impressed with the service! Sure the shop could use a little more «life,» but that’s not what I am paying for. I just want a fast, and quality oil change for a great deal! That exactly what I got, both appointments. Under 30 minutes and I was out of there! Paid $ 15 after using a Sears coupon. This will be my regular shop for simple maintenance :)

Terrible service. They can prove to you how much they DO NOT want your business faster than anyone else.

Good prices. Good Location. Facility is in need of attention.

Had a really great experience here recently.
I was in for the standard rotate-​and-​balance 6000 miles ago, and the lady who helped me asked me why my tires were so low. She went into the system and made a note of every time I had come in for my rotate and balance (I’m a good boy, I come in every 6000 miles) and noted that the tires were still in warranty and with them being in such bad shape that I probably warranted an adjustment when I got new tires.
Indeed I did! She saved me $ 28 per tire when I did bring it in, also gave me the code for a $ 12 coupon that I had forgotten at home, and encouraged me to use my «points» on my «sears rewards card,» which saved me an additional $ 12. How awesome is that? And dropping off and picking up 2 hours later? On a Monday? Even cooler.

First of all, they accused me of having enemies that messed with my brake lines… Now the rest of the story.
I took my car in to get new tires and rotate them. This was very affordable and all BUT in the process they somehow hit something on my brake lines. I know how this doesn’t normally happen, but is possible. I just wish they would admit that it COULD HAVE BEEN their fault.
My car is a 2007 and has only 30k miles on it (not enough for brake lines to start rotting). I have never had a problem with my brake lines before but somehow within 20 minutes of leaving this place, all my brake lights came on and the brake pedal started fading. I took the car back in and told them the problem, and asked them to check it out. This is where the real problems started. They said they would check it for free, and instead of checking it they just added more brake fluid. All the lights went off and they told me «they fixed it.» I left the place, not knowing that all they did was add brake fluid and not actually check or fix anything, and 20 minutes later, all the lights came back on. At this point I was pretty upset and took the car back and told them there was a leak somewhere because I could see the fluid pouring out onto my rear tire. FINALLY they put the car up on the lift and checked it. THEN told me to come look at my brake line, where it looked like someone had taken a wrench to it and tried to loosen the nuts. So basically they were saying that between the time I left their store the first time and when I was almost home (20 minutes and no stops except at traffic lights, later) someone had gotten underneath my car and tried to unscrew the nut attached to my brakes. Ok…
But like I said, the tire change and rotation was very affordable.

If I could rate this place lower I would. I stopped using them after my first visit and waited 10 minutes just to be addressed. Once I was addressed the lady told me she would be right back. Mind you, I hadn’t actually told anyone why I needed service. After 5 minutes of waiting I walked out and found her smoking a cigarette. Needless to say I left.

I have been wanting to write about this place for awhile. I went there to buy new tires for a 1989 Honda accord. Sounds simple enough. Ok they did not have them in stock and gave me estimate to get them in the next day. Ok so the next day I went to check on the tires they did not have them and would have to special order them at more money and five-​seven days later. I told a different sales person to forget it. She then tells me she thinks she could emergency ship the tire by next day, I say OK, but now the price jumps up again?
I felt like I was dealing with the Three Stooges at this store I would get a different price and story depending on who I talked to, I even had estimates and notes, and business cards of the different sales people.
I purchased new tire elseware (Tires Plus) at a better price and they put them on right then, they had the size in stock. I would never go back to that Sear auto store.

Finding garages and trustworthy automotive mechanics often is a lost cause. Saving money often never happens. Usually you discover or «are suggested you needed more work done than expected. We all have those stories.
I needed a front wheel bearing replaced which could of led to some serious damage of my axle if not repaired soon. The problem? Most places want you to get the part and service from them exclusively. That makes for a pretty expensive venture when the service only takes about an hour or two. Most places like Firestone, Meineke, etc. make their money on parts. I knew the part wasn’t near as expensive at Advanced Auto Parts than what I would be charged by other name-​brand service centers, who wanted to charge double to almost triple for the part I needed.
After checking around, no one wanted to perform the service if I bought my own part and brought that in. All except one — Sears Automotive Center. They offered to take the brand new part and put it on without any problem and I ended up saving almost $ 200-​$ 300 anywhere else. I can understand the policies of warranty and such rationalizations given to me by the competition. After talking to mechanic friends and different service centers, they all seemed to have the same answer with some shakiness in their voice, indicating to me that they knew I was smart enough to buck the system.
Hopefully, most of us know it’s cheaper to do it this way and almost always a better solution. They (the corporate centers) just don’t want you to know that.
How’s the bearing? So far, so good. If things change, expect an update.