Sprint Store

Do you enjoy being lied to? Do you like getting royally screwed? Like being with a company that treat you like a scum sucking idiot? Like crappy cell service? Like employees who know zip about their products? Love deceitful advertising? Then this is YOUR home baby. Enjoy.

We switched to Sprint. Big mistake. The service is awful. Most times my phone will not ring and I get a voicemail message. The coverage is not very good. Their customer service is non-​existent. The billing for our service was incorrect. We went to the store, no one acknowledged us. We waited and waited and waited. My wife was getting frustrated and somehow a customer at the store overheard our discussion. He was an ex-​employee, I will call him Mister X, to protect his identity. He was able to assist us, although it turns out his information was incorrect. Oh well, what do you expect from even a former Sprint employee. Please take heed, if you are considering Sprint, don’t. We are switching back to our older phone service, if you get my expression.

Somehow I got bumped from #6 to #7. Ppl walked in without an appointment and got put before me in line. Not okay.

Drew and Jon are the best! I love love love this store! They are what’s right with Sprint customer service. Quite often Sprint has missed the mark, but not with these two :)
Make an appointment at the campus store with confidence that your problem or needs will be handled flawlessly.

BEWARE ! Just because these guys are at the campus & you would assume they are more capable than strip mall retail store techs, that is not the case.
I’ve been a sprint customer of 20+ years.
This week, I upgraded my phone at this store (M7 to M8). My second upgrade this summer. Thankfully, it didn’t take the 5 hours the previous upgrade took but at least the first upgrade got it mostly right.
After 3 hours, they informed me that they couldn’t get all my contacts transferred. I figured I would find a way or just do a lot of manual work to get it done since I still had the old phone. However, not only had they deleted permanently several contacts from my OLD phone but they had stripped all numbers of any information beyond name & phone number. All address info, website, & Notes information was gone from the OLD phone. All phone numbers were loaded as «Other». They never bothered to inform me that they had screwed with my OLD phone.
If I can avoid Sprint techs for the next two years (and if Sprint survives), I’m out.

I’m extermely disappointed with Sprint. I signed a new contact under what turned out to be false information and no one — not the first level representitives, not mid level management, not upper management, and not executive management is willing to take responsibility or make it right. I’ve spent hours of my time on the phone with people at Sprint who were rude, unhelpful, and quite frankly dishonest. When I called and referenced a specific conversation I was told there was no record of said conversation. When I used the conversation reference number (a 9 digit number preceded by the letter I) specific details of the conversation that I had asked to be notated were left out. I’ve had a manager terminate a phone call, deny me an investigation into my claim, not call me back when I was promised a call back, and call me a liar. I’m sure that the people at Sprint deal with bogus claims made by cheap skates every day. But I am a client with a legitimate concern and I am trying to exercise my rights as a consumer. It is unlawful to implement a contract under false pretenses. I do not enjoy conflict. I choose my battles carefully. When I first signed on with Sprint 3 years ago the sales person at the store told me that since my boyfriend had AAA and we lived together I could apply the 12% AAA discount to my plan. After I signed the contract I found out that was untrue. But the sales person denied ever having said that and I had no proof so I dropped my claim. This time I will fight. I would specifically like to sight the following individuals who were especially unhelpful, untruthful, and rude: A woman by the name of «Ira» who i was on the phone with for an hour on ⁸⁄₂₄ conversation reference ID i610299602 and who I’ll admit I lost my cool with. She said that she opened up an investigation into my claim and that the previous recorded conversations I had with Sprint representatives would be listened to. She promised that someone from the «Sprint backoffice» would get back to me within 72 hours. When no one contacted me after 72 hours I called to find out what the status of my investigation was. There was no record of any investigation and the conversation ID reference made no mention of an investigation. I would also like to credit Ben Parker with being a member of the Executive Management Team who called me a liar and terminated my phone call. At first he admitted to wrongdoing on Sprint’s part but later he told me he didn’t believe my claim. When I asked him to listen to recordings of conversations I’d had in June, July 25^th with a woman named «Bingle», and August 19^th with a representative named Kim and his supervisor John (i607366104) he told me that was not going to happen. Ben would not let me speak to his supervisor. When I feel I have been wronged I am a tenacious and relentless person. I have filed a claim with the Better Business Bureau and I hope they can help me find a just resolution to this issue. For any unfortunate soul who decides to become a member at Sprint I advise you to do all your dealings in person and to get everything in writing before agreeing to anything.

So the voicemail app on my cell phone got updated. But now I get the option of having visual voicemail. Well I don’t exactly have an option. I can either pay an extra $ 2.95 per month and get visual voicemail or I can get free visual voicemail with ads. How about neither, just leave me alone. Sprint, you are approaching Comcast in douchiness. I know the visual voicemail feature costs you almost nothing but your are determined to squeeze extra cash from your subscribers, either in a new fee or in advertising revenue. Reminder, I am out of contract so it behooves you not to piss me off. But we may have passed that point.

I must share an experience that I feel is completely unfair and should be shared with anyone falling for this plan. I was contacted by Sprint to get up to 4 phones free,
if I didn’t like them once I receive them just return them. I opened the box, they were
old flip phones, I immediately sent them back! the same day I received them.
I was informed by Sprint that I owe them $ 750 for there service? I never even turned the phones on? They have ruined my credit and continue to demand payment for service that was never used. Be Ware.

Absolutely atrocious! I had to go through about 6 different channels to finally speak with someone who would assist me. This person was supposed to assist me in getting a new phone but, although a new phone was promised, one was never delivered. I cannot believe these people are still in business and I am offended by their existence. Strongly considering looking into filing a lawsuit…

Sprint should move their headquarters into a circus tent and hand out red noses to their executives. I started a new job and was issued a Sprint mobile phone. I travel all over the West Coast and live in one of the most populace states in the country, yet cannot seem to make or receive a phone call that either drops or is barely intelligible due to static. How this farce of telecommunications stays in business is truly a marvel of monumental proportions.

I have had Sprint service since my husband got a job in BWTS four years ago. Thanks to his employee discount, we got an excellent deal on cell service and it was really easy to commit to Sprint for a long time. He has since moved on to a job at another company, but we still have Sprint because they have treated us very well. For the Denver area, the data network is not quite as good (read: as large coverage area or as fast) as Verizon, but it’s still reliable and they are in the middle of constructing major improvements. I have only ever had to call tech support for my phone once, and the agent was able to answer my question very promptly; the whole thing probably took 10 minutes, including time waiting in queue. We are looking forward to many more years with Sprint.

I’m on my second contract renewal and it is about to be my last. For several years now my Sprint auto pay has been to a credit card. My Sprint bill has been paid, on time, with the credit card. I had a bank account listed as backup and when the bank was purchased, they changed the routing number (another horror story). I closed the bank account in September.
Yesterday, my wife’s Sprint phone stopped working ! My account showed a $ 25 charge but was not past due. I tried to call Customer service, but they don’t work 24 – 7 even though the web site promises 24 – 7 support. I called Sales, and they could do nothing.
So I had a valid, active credit card on my account, and they still red flagged me and shut off service. No emails, no texts, no phone call (they have my number.) My wife is without any phone service for who knows how long. And I’m ready for a contract renewal on two phones, and a data hot spot!!! Really DUMB.
This may just be it. I’ve been waiting for five years for Sprint 4G that never comes.. Renewal customers pay $ 100 more for an iPhone than a new customer. They shut off my phone service without telling me with no past due amount. Like I told the sales rep, «Why would I ever consider renewing my contract with Sprint?»
With customer service and satisfaction like this it won’t be long until they are no longer in business, let alone be number 3.
Update: 10÷13÷13
So I waited overnight and called Customer (dis)Service. Their computers are down for maintenance and could I call back in 2 hours!!! What are these people thinking. I have a current paid up account, they shut off my phone with no notice or explanation and then I have to wait for 2 hours for them to get their systems back on line.
I wish I could give negative stars.

This company is horrible! I have never been so angered by a company as to write a review! For that matter I’m never even written a review.
I have been with this company for Seven months now, have not once recieved a paper bill. Today I sign up to pay online and notice a fee of $ 4.99 that I was not informed that I would be paying. When I looked up the fee online their description was…
(The Spending Limit Program provides you with free and easy tools to help manage your account and avoid unexpected high wireless bills. As a participant in the spending limit program, your sprint account has a pre-​set account spending limit. Your spending limit is the maximum balance your account can reach at any given time. This spending limit pertains to all lines on the account and your total account balance, which includes recent activity as well as any past due. The spening limit excludes monthly recurring charges and associated taxes that are not yet due.)
When I read this it sound like I have the option to pay the $ 4.99 but no I am forced to unless I sign up for auto pay, or as was explained to me today have 18mo of good standing bill pay, in which I will not be refunded for the 18 mo.
I would not have had a problem if this was explained at the time that we signed up or if they would offer to refund the $ 35.00 I’ve paid so far.
This company has horrible customer service performance, horrible mobile service and I will inform anyone I can of there failure!

If there were a way to give negative stars for this company, I would!
This review is for Sprint wireline long distance service. This month my land-​line long distance account with Sprint «mysteriously changed from online bill pay, paperless bills, to a paper-​bill account, and my monthly bill increased almost 400%!
Yes, my Sprint bill increased to 4 times as much as the previous month.
I’d had the same account, with the same terms, for over ten years, and this change happened with no notification of any kind.
I called customer service and asked the rep what happened. First the phone rep claimed that CenturyLink had cancelled my long-​distance service, which Sprint discovered and «corrected». Since I never authorized any change to my service, what Sprint accused CenturyLink of doing (which is referred to as «slamming» in the telco business) IS ILLEGAL!
Mistake #1! If you’re going to accuse a Tel-​Co of an illegal act, you better be able to provide proof!
When I asked why the terms of my account were changed, I got a song-​and-​dance… I shouldn’t even have the rate I was paying, I «must have» been receiving a 1 year discount that Sprint never stopped giving me, no such deal ever existed, and so forth. When I challenged the rep to look at my previous bills and explain the rate change, she was unable to do so. She did admit that there was nothing in my account that indicated that I had been receiving any kind of promotional or temporary rate. She did not agree to reinstate my account at my previous rate. She promised to «look into the issue» and get back to me.
Mistake #2! Sprint was unwilling to restore my account to my previous rate.
By the way, I never did hear back from Sprint «Customer Service»
Mistake #3! I’m DONE!
Bottom line: I’ve cancelled my account with Sprint. I also used to have a cell account with Sprint, which I cancelled years ago… I should have learned my lesson back then. I will NEVER do business with, or recommend Sprint/​Nextel!
Consider yourself WARNED!

DO NOT BUY AN IPHONE THROUGH SPRINT!!! Or any phone for that matter. It seems as though they can’t keep up with their competitors. I have been a Sprint Customer for years, and every year their service gets shittier and shittier. The iphone data processing is the WORST!!! VERIZON here I come.

THIS ONE DOESN’T DESERVE ONE STAR… WAS FORCED TO USE IT!
I’VE BEEN A SPRINT CUSTOMER FOR OVER 10 YEARS… NOT AFTER THIS OCTOBER!
So much to say… My fiancé and I went in there to get new phones, the experience in the store seemed fine. We got new phones, which we were happy about… However here is the problem. While getting the payment taken care, they sales woman (Stephanie) told us that if we filled out a bill pay form we would get 10% off our bill through SPRINT!
HUGE MISTAKE– IT WAS A SCAM!!!
She got my Fiancé’s checking account info and that is where the PROBLEMS began, however we didn’t realize it until a month later when our bill was NOT automatically deducted. At the same time, My fiancé’s account had been compromised.
We put these two things together and contacted SPRINT and they said they DO NOT offer such a deal– 10% off your bill. And furthermore we were NOT signed up for automatic bill pay.
We contacted TONY «the manager» at Wireless to go and he was dismissive and acted like nothing like that would happen at his store.
We contacted the SPRINT fraud department and NOTHING was even solved and no effort was put into compensation.
BOO ON WIRELESS TO GO– AVOID!!!
And BOO ON SPRINT– We will move to another wireless carrier ASAP like Verizon!

This review is for Sprint Nextel — Corporate. 6300 (6380) Sprint Parkway, Overland Park, KS.
Dear Sprint: I hate you. You continue to find new ways to raid my wallet. Making any kind of plan change results in extra charges, extra hassles, and never goes smoothly. If you call in for billing support you can expect hassles, misinformation, confusion, and chaos.
You may offer unlimited data, but good luck using it. I live in Las Vegas now and your 4G service is really ZERO G as it doesn’t work. Your 3G service fluctuates in and out wildly on 4 different devices. In short it sucks.
If your phone needs service, you’ve found techs that love to wipe your phone first without doing true backups and they blame every issue on a buggy app vs. identifying the real problem. You replace hardware with used parts (speakerphones on Epic 4G’s comes to mind twice now), and in short taking one’s phone in for service should be considered the nuclear option as it will never be the same after, or make that if it survives the experience.
In short, I wish I had never, ever used Sprint as a cellular provider. Caveat Emptor!

I’ve had no service around my home in 94 536 since 4÷29÷12 and today is 5÷29÷12. I’ve called to inquire approximately 10 – 12 times and visited Sprint stores twice. They give a story about a tower being out in Oakland and give us a time that it will be fixed, but that never happens. I was told I’d get credit for all the time not used. They offered up $ 24!!! In the meantime, I have to drive three block to see if anyone has called or to make a call. I’ve had it, so I called to cancel my service. I have my elderly father on a family plan for $ 10 more, and his contract is separate from mine so I can’t get out of the family plan until June of 2013. So now, I not only have no service anywhere around my home, but I have to keep paying to not have the service.
I would do anything to get away from Sprint (except pay them $ 120 for the early cancellation which they are demanding). I’ve been with them 10 – 12 years and at this point I despise them. Sprint, you need some customer service lessons. As soon as I get away from you, I’ll never come back.

I have been a Sprint cellular customer since the service was first rolled out in San Diego in 1996.
After 16 years, Sprint has decided to phase out the Pioneer plan that I was on. It was the ultimate plan in that if I did not make any outbound calls on the phone, I was not charged for monthly service.
With the first incoming minute free and no charge for voicemail, I used this as my emergency phone.
I’ve been advised that if I want to keep Sprint service, I must now switch to a plan with a minimum monthly charge.
Ask about a sure way to drive customers away, and I am certain Sprint will find it.

I’ve been a Sprint customer for over 10 years and have had no major problems with coverage or customer service, that is, until this year.
Not only have I been experiencing slow web service and spotty cell signals all year, but I also recently dealt with a customer service rep who misrepresented what’s included in their data pack.
I called on October 30 and spoke to someone name ‘Josh,’ I believe. Because I hadn’t had any type of web component to my monthly plan, i was being charged an outrageous per byte fee – same for picture mail. I called Sprint to see what they had to offer so I could make sure not to get gouged again the following month.
Josh was kind enough to offer me the first month free for the Sprint data pack to try it out, which was a $ 15 credit, and he told me picture mail was part of the data pack. Well, it isn’t, and I continue to get billed at $ .20/​picture mail, which is pathetic. Isn’t sending a picture considered ‘data?‘
They do have a loyalty program called «Premier,» but I have yet to see any perks included in this that actually do anything for me.
The ringtones they have to offer are a joke. You’re better off going to
, but make sure you have web coverage first, or you’ll be paying out the wazoo to download the files.
Once my current/​new contract is up, I’m considering shopping around.