Valvoline Instant Oil Change

The staff here are very friendly, fast, and knowledgable. Skip the Wal-​Mart oil changes and lines and come to this place.

While I feel bad for Keith, he should know that oil lube places, like this one and Jiffy Lube, make their money on non-​oil lube services. I don’t buy burritos at hamburger places, and I don’t order paninis at sushi houses. If you don’t have a trusted mechanic for your «big» car repairs — I could see doing a big repair at a place like this. And you, have the consequences.
In the meantime, if you want really, really fast oil changes by a professional crew, this is the place to go.

When I first moved to KC, I lived in an apartment just a few blocks from this place. I had my oil changed here several times with no problems, although additional services that I «needed» were ALWAYS suggested, such as new wiper blades (when mine were working fine), new air filter (when it was barely dirty), and my favorite — a transmission flush/​service when my vehicle had only 40k miles on it (manufacturer suggests service at 100k). I put up with these things fairly well, as I have grown to expect these types of placed to attempt to pick my pocket for a few overpriced services on occasion. What I refused to put up with from this particular station, though, was the following:
I took my truck to them for an oil change, and they always ask if they can do anything else for you while you’re there. On this particular occasion, I had recently had a tire replaced, so I had a new tire and an older tire on the front of my truck. I asked if they could take the spare from beneath the truck, put that tire on the front-​passenger rim, balance and install it, put the older tire from that rim onto the spare rim, and put it back under the truck. The attendant said, «That’s gonna cost about 20 bucks — is that ok?», and I replied that it was fine. They did their thing, brought me the paperwork, and sent me on my way. I should have checked their work. They had taken my spare, on the ugly steel rim, and installed it in the front-​passenger location, and put my nice alloy rim under the truck in the spare tire location. I noticed this when I got home. I called to complain and was informed that «we don’t have the equipment to mount and balance tires.» When I asked why they said they could do it in the first place, they told me that I must have misunderstood. They refused to refund the $ 20, so I had to call the next day to speak with a manager, as apparently no one can make such a decision as to refund a fraudulently-​charged $ 20 in order to make a customer happy. I wasn’t even asking them to fix their screw-​up, which I should have made them do — just to refund the money for the service they promised, but did not and could not provide. The manager wanted to just credit the $ 20 towards «another service», so I had to inform him that I would simply contact my credit card company to dispute the entire charge if he refused to refund the portion I was wrongly charged. He then agreed to refund the charge, still demanding that I come into his office to discuss the matter with him, which I refused to do. I eventually got him to refund the money to my card over the phone, and I vowed never to take any of my vehicles to this location again.
Moral of this story: As a consumer, trust, but verify. As a business owner: never make a promise you cannot keep, and when you or your employee makes such a mistake — fix it immediately and without complaint.