Massey Services

I had Massey GreenUp Lawn Services (out of Oviedo) for about one year. Massey did their best to lose my business at every turn.
I initially signed up for Massey because my lawn had some trouble spots and I was receiving constant letters from the overbearing HOA. The initial sales rep who visited my house was nice enough and measured the front, side, and back yard for square footage to assess the cost per month. For front, side, and back yard, my monthly fee was $ 40 (fair price for the hassle it saved me).
The service started out fine, the technician would always place a sign in the yard and a printout in a plastic bag at the front door at the end of service. My front lawn started to get noticably better looking within 2 – 3 months. I was very pleased. After about 5 months into this routine, I started to notice the back yard wasn’t improving the way the front yard was. I also noticed that the far reaches of my front lawn also didn’t seem to be treated (I can only assume the technician either didn’t know my property line, or was just being lazy with the application — both scenarios tell me they lack passion for a job well done).
I called the Oviedo office (407−365−0973) to cite my concern about the back yard (I was very polite and non-​judgemental), «I’m not sure if the technician is doing my back yard.» To which the older female (NY or NJ accent) replied «Well, are you paying for the front yard only?» Umm… shouldn’t she know this? Shouldn’t this be obvious on my account details? Apparently, it’s not anywhere to be found (easily) by the office staff or the lawn technician. My only guess is that the technician only knows which parts of the lawn to do by looking at what the initial sales rep puts on the order.
The next problem surfaced when I noticed that the technician had not done my lawn one month, so I called and inquired (again, polite and trusting that they can resolve my concern). «It doesn’t look like I had a service last month, can you confirm that?» Same older female with a NY/​NJ accent replies «Well, are you paying for monthly or bi-​monthly service?» Oh. My. Lord. Seriously? Apparently, this is another item that isn’t easily referenced. I signed up for monthly service, I even had the original contract, it says monthly, $ 40. I kept thinking to myself how this could even be an issue. They didn’t even offer to give me a credit and I didn’t bother to ask at this point because I wanted to give them another chance to make up for this.
The final straw occurred in July 2014. Daily afternoon rains (monsoons) plagued most of Central Florida. I noticed that Massey hadn’t been out at the first part of the month (no yard sign and no door paper). So I called around July 15^th, «Hey, I was wondering about the lawn technician, he hasn’t been out yet and he’s normally here around the first of the month.» I was transferred to a male who promptly apologized and cited the rains for putting all of their technicians behind schedule. He informed me that they will notify the technician to get to my house asap. «Wow, I’m actually getting good service now» I thought to myself… Well, almost two weeks go by and no lawn service. In fact, there were no morning rains at all, and there were a few days with no rain in that time. At the very least, the technician could have called me directly to give me a proposed service date. But I received nothing. Time to cancel!
I called the office and spoke with my buddy (older female with NY/​NJ accent) and told her we wanted to cancel service. She asked why and I offered a vague reason (to avoid any tedious attempts to get me to stay with them). She then went on to say «Oh, looks like you’re still due for service this month» (keep in mind this is now July 28^th). I said «Yes, you can cancel that», to which she replied «Oh, it’s probably too late to cancel» (WOW). I then told her about the tech not showing up around the first of the month, my calling their office around July 15^th and the broken promise of ASAP service due to the rains. I think she finally understood at that point that it was fruitless to argue.
WIthin days of cancellation, I did some research and read many good things about Heron Lawn Services (800−814−3766). I called them, had a really good initial consultation with their sales rep (Jonathan), and already had my initial lawn treatment by Bill. Bill actually knocked on the door and explained everything that he’d be doing. WOW, what a difference communication and business ethics makes!
Bottom line, Massey failed to communicate on the most simple levels and lost my business. I wouldn’t recommend them for GreenUp services (or any other service) considering my experience with them.