Oviedo Centra Care

Arrived at 8 am on a Sunday morning. No other patients there. Waited till 840 am and walked out. This place has been terrible for many years. Carespot on Redbug is 1000 times better… they just don’t open till 9 on Sundays.

Came here on a Friday morning. No one was in the lobby waiting to be seen so not sure if patients are sitting in the rooms. I got registered right away but getting seen was a different story. If there were patients in the rooms, we didn’t see any come out. Waited for quite a while… and waited… and waited. Finally got seen. Was told that I would be given instructions on how to get my lab results in a few days-didn’t. I called Monday and left my info requesting to be called back-didn’t. Called again Tuesday and finally got my results. Staff was personable. Guess waiting is the norm even if it’s called Urgent Care

Why bother giving someone an appointment if you’re going to make them wait for «at least» and hour and a half because you’re slammed with «reservations.» Maybe make less reservations. Sat through work all day in pain thinking I would be fine if I could just get to my scheduled appointment, only to get there and wait in line to basically be told my appointment was a joke. Won’t be going back.

Just a warning, if the doctor doesn’t specialize in what you came in for (not cold, bruise, or minor injury) they won’t even examine you and send you on your way, but still charge you the full amount. I spent over an hour in the waiting room, even with an appointment, to only see the doctor for less than 60 seconds. I recommend waiting for your regular doctor or go to another walk in if you have an emergency. They simply aren’t worth it.

Is zero stars not a choice? So, online appointments are available, which is great, but they don’t seem to carry any priority. Hardly any other patients and our wait just to see the check-​in nurse was an hour. The big scam is that it seems every diagnosis is that «you need to see a specialist {please deposit your hard earned money for using 5 minutes of my time}». Find a real Doctor that can actually help you.

I don’t think I wanted to even give one star. I went here to get treated for the flu (I’m pregnant and told by my OB to go to urgent care). They turned me away bc they said they don’t treat pregnant flu patients??? I called around to another urgent care and they said they do treat pregnant flu patients. I also did research on tamiflu and it is safe for pregnant women. Shame on you oviedo centra care.

I made an appointment because I was having a bad cough. I arrived and was quickly moved into a room this all was smooth and the staff was very nice but once he doctor walked in the door it all changed. For starters he didn’t even knock he just walked in after he examined me he said he would run a test to see if I have the flu, when he came back to give me the results he didn’t even walk into the room he just stuck his head in between the door and say «YOU HAVE THE FLU» like I just had won the lottery. When I tried asking him questions he just walked away. He only gave me medicine for me and not for the person who would be taking care of me. On
it states that the pacing and the person taking care of the patient should both receive medication to prevent the care giver from getting sick as well. When I called back with this concern they said well that’s up to the doctor if he deems it necessary. This is the type of «care» professionals that are in charge of our health.

I was turned away at this location by a rude and unprofessional receptionist. I explained my condition and she jumped to the conclusion that the doctor could not help me. Mind you, she never even asked the doctor. She said he was at lunch and that I had to go to the ER. I waited until Monday to see my primary care physician and he prescribed me some ointment and a anti inflammatory. This is why I didn’t go to the ER on Saturday because I knew that’s all I needed. I will be filing a complaint with the BBB. Centra Care is only helpful if you have a cold or a Worker’s Compensation claim. Find yourself a quality physician and avoid this place!

After writing this review the manager of the Centra Care contacted me and asked that I come back in free of charge to have my eye re-​checked. If I had to base my experience with her I’d be leaving a 5-​Star rating. She was excellent at addressing my concerns, making me feel cared for and was very understanding.
However, upon my arrival at the clinic, it was clear that the staff had been given a dressing-​down for my complaint. The nurses were terse with me, bordering on angry. When the doctor came in to see me, he actually went as far as to bring up my review and list his points for rebuttal as he was examining my eye. Now, I understand the he felt like he needed to respond in defense of his actions. I mean, my review, while true, wasn’t very nice, but he did not need to do it while I was being examined, vulnerable and exposed. I felt VERY uncomfortable. He gave me another prescription for a different kind of antibiotic and told me there was nothing else he could do if this didn’t work. Essentially, saying that he never wanted to see me again. Again, not very comforting that the man who clearly is enraged by me is halfheartedly handing me a prescription and telling me to not come back. I’m sure not all employees and staff at every Centra Care are this way, but for me in this time of need, it was a disappointment, therefore, they rate a 3 star update.

Long wait to find out it will cost $ 180 just to see the doctor with health insurance. Mean while I cut my hand to the bone and dripping blood everywhere and they never offered any help. I walked out and went to my primary doctor and was able to get it cleaned and stitched up with a 10 min wait, no appt and half the amount.

I’ll be brief. They took my $ 70 co-​pay, asked me a few questions and took a urine sample. Then, they said I had a urinary tract infection or kidney stones and that I needed to go to the hospital for tests. I already knew that, but I was hoping they’d actually give me something for the pain, antibiotics for a possible infection, advice, something, but instead they threw out my urine sample, in which I actually passed a stone right in their office! They said they didn’t know if it was a stone or a blood clot. It was a stone with blood on it — I looked right at it! There’s an outside chance that I’m wrong, but that’s what we have labs for — hello!
When I went to the hospital I told the doctor that I passed a stone and he asked for the sample. I told him that they never gave it to me, so I called them at Centra Care and that’s when I discovered that they threw it out — unbelievable.
Now that they’ve thrown the evidence away I’m spending weeks trying to catch another stone, so I can have it analyzed. I’m in disbelief as to how careless they were. I could deal with the miserable woman at the counter, but carelessness, negligence and an obvious intent to take my money, bill the insurance for more and move to the next patient is inexcusable. I will never go there again and I would suggest you don’t either. Go right to the hospital where they will actually treat you.

I have been to this location several times, for myself and my children. The people who run the office (incl the manager) are incredibly rude and almost militant (why?) Hard to believe that this facility is operated by FL Hospital. Yesterday, I made a choice to go to another urgent care in Oviedo because I have had it with being treated so rudely, whether it is on the phone or in person. I even went to the manager once to express my disappointment. He was unbelievably rude as well… again, almost militant in his approach.
The doctors and the nurses are GREAT… it is the office personnel that are so incredibly rude. I work hard for my money. I am no longer giving it to this organization… I’ll just go elsewhere. I’m glad Oviedo has many more urgent cares to choose from.

They take my insurance and many urgent care near me don’t. The people were friendly and got me in quick. Listened to me about my problem and let me know what to do. Nice to have a place open to get care without having to go to a hospital. Especially at odd times during the night.
This is my second time there and had good medical attention the first time years ago they had a great doctor/​RN help me with pain that time.
Surprised there aren’t a lot of these places out there, but glad there is one local.

Location is ¹⁄₃ of a mile from my house, so I usually go here for injuries/​illnesses that can’t wait for a doctor’s appt. Hardly ever a wait, I don’t think I’ve ever been more than 2^nd in line to be seen.
The nurses and doctors aren’t overly friendly here but they do their job. I got sick with flu-​like symptoms one time and thought I was dying so I went here, got seen almost right away, then the doctor said he thought I had the flu but he’d test for it. Suree no problem, didn’t know that that actually consisted of him shoving a Q-​tip way up my nose to do a swab. Kinda uncomfortable, but it only lasted a second. Then he comes back.saying.we should test you for H1N1 because we think you have that. SWINE FLU COOL… so of course I say test for it. assuming that they could use the same swab. But nooo, they had to shove another deluxe style Q-​tip up my nose, probably touching my brain (lol) so far up that my nose started to bleed! The doctor said that was normal… wtf. why not tell me «hey.we can test you but you may have a nose bleed». I’ve never had a nose bleed before in my LIFE! Now I’m bleeding to death from my nostrils.
Anyway, he told me I did have the flu but they would have to call me in 1 – 2 days for result of h1n1 test. I never got a phone call back letting me know the results, so all that pain and blood shed was for nothing!
But all that aside, they gave me medicine, a doctors note, and I survived.

DO NOT GO THERE! My wife had an issue with her eye so she went in and saw the doctor. He prescribed medication and asked her to come back the next day.
So she went in the following day (as requested) and was seen by another doctor. He told her that he couldn’t tell if it was better because he didn’t originally see her. So he told her to come back the next day. If they knew the original doctor wasn’t going to be there the next day, then they shouldn’t have scheduled her then. We paid two co-​pays and they wanted us to come back and pay a third co-​pay.
This is unsatisfactory because if they knew the doctor wasn’t going to be there, then they should have rescheduled the appointment when he was going to be there. My wife spoke with the manager and he said there was nothing he could do. So we paid for services not rendered. PATIENT BEWARE!