Hampton Inn Owego

Worst customer service! Spent 60,000 points for the worst Hampton experience I’ve ever had. I wrote a review on my survey and got no call meaning the management doesn’t care at all. No customer service would walk by and look at them and they were too busy to even say hi. I’m a gold member so I thought I’d be treated a little better! Only reason they get a star is because of the good breakfast!

Pros:
very nice and clean
Nice staff
Cons:
broken iron
Cold pool
Demo derby banquet nearby brought more people than tooths

Smack on the river about 1.5 miles from historic downtown Owego, this Hampton Inn offers the usual Hampton benefits of free parking, free Wi-​Fi and free breakfast plus a comfortable bed. This location also has an indoor pool, a small fitness room and a large breakfast area for the big free breakfast served every morning.
We were fortunate enough to have a river view out our window, for what that’s worth LOL, but I agree with some Unilocalers who complained about the utter lack of balcony. Really the view is fantastic, if you could sit out there with a drink and soak it up it would be great. But you can at least press your nose up against the glass :-)
It’s geeky but I’m a big fan of the charge point stations that are next to the bed: charge your phone, whatever device you brought, very convenient and modern. Otherwise not much tech in the room other than a HD television. Certainly no refrigerator. Large bathroom and unusually high ceilings in our room. My tip: ask for a top floor room so you don’t hear people walking around above you. I guess this place doesn’t have concrete floors…
Do not attempt to drive through the portico where you check in! Long ago they had a tight turnaround, but now it has been demolished, and recent river floods didn’t do it any favors.
What’s at breakfast? Make-​your-​own waffles, cold cereals, oatmeal, scrambled eggs & bacon, muffins and breads, some bad fresh fruit (green bananas and mushy apples), orange juice and three kinds of warm brown water oops! I mean coffee. All served on plastic plates and paper cups, which bugs me.

I didn’t have to deal with the staff much. They were friendly when I checked in and checked out.
What I Liked
–The continental breakfast was actually quite good. Eggs, sausage, and other hot foods, as well as yogurt, cereal, waffle (from a waffle-​maker!), watered-​down orange juice, decent apple juice, disappointing fruit, and pretty decent coffee. To be honest, the breakfast was a pleasant surprise.
–My room was clean and the shower was nice. Decent channel selection on the TV.
–Good location/​distance from downtown Owego, NY. Close to a Tops (grocery store), gas station, and a few other stores that were convenient to have close by. Notably, it’s located on a pretty river.
–Swimming pool (indoor) looked nice
What I Didn’t Like
–Yeah, it’s located on a river, which is pretty. But, if you’re gonna be located on a river, have the decency of having some damn balconies or something else along those lines. Seems like such a waste of beautiful scenery.
–ONLY ONE DAY OF FREE-​WIFI, ARE YOU KIDDING ME. You get 24 measly hours of free Wifi, before they ask you to start paying for it. It’s 2014. We’re shooting rockets out of our solar system, Mc-freaking-Donald’s has free wifi, and same-​sex marriage is becoming legal throughout much of the union, but the funking Owego NY Hampton Inn is charging me to use wifi after one day.
–My room was priced at $ 140/​night before taxes, fees, and my AAA discount, which is a good chunk of change for being in a not-​terribly-​awesome location. If I’m paying that much per night (and not staying in a big city or somewhere particularly fun), I’d appreciate a damn refrigerator or microwave in my room. Or a jacuzzi tub. Maybe some Andes mints on my pillow and/​or a vigorous hander. I guess my point is that I really paid quite a bit for a bed, bathroom, TV, and really not anything else. I’ve paid much less and gotten much more and many other hotels.
–No bar in the hotel. Why even open a hotel without a bar?
–Fitness facility had a treadmill, recumbent bike, elliptical, and some medicine balls. A serviceable, but underwhelming experience.
The Verdict
If you have to stay in/​near Owego, unfortunately the Hampton Inn was cheaper than the Holiday Inn. And the Treadway Inn doesn’t seem terribly popular. But maybe see if there’s somewhere less of a disappointment than the Hampton Inn. Though, if you get stuck here, I do recommend the continental breakfast, which I quite liked. Then again, I just remembered about their crappy wifi thing where they charge you for more than one day of wifi. Stay somewhere else.

Typically the Hampton Inn is a brilliant place to stay, always nice room and attentive staff. However my mother called to book a room was told a room was available, she went to book it and then was told it was unavailable. Very frustrating. On top of that they do not offer any discount for AARP or for Military. With rates at least $ 20.00 more per night than any other similar hotel in the area, the least they could do is offer a discount that shows support for those who sacrifice for our great nation. Next time I will skip calling Hampton Inn Owego and just call the Treadway.

I wish Unilocal had a ¼ star rating. While the hotel was clean and provided a good breakfast, the hotel staff’s – especially, Terry, the manager – helpfulness and attitudes were terrible. I was charged for my room seven times and the staff couldn’t even offer an apology. Corporate was called and nothing was done on their end either. I will no longer use Hampton Inn for my travel stays.

Great hotel, with friendly staff! We booked a last minute room for a wedding and were only able to get a smoking room. They changed the room, ASAP, even though they were overbooked. Extremely accommodating and nice. The rooms were very clean and they offer free items if you forget something at home, like a toothbrush! The free breakfast has a number of options for any eater. I would definitely recommend this hotel. The only reason I knocked off a star was the rooms did not have a refrigerator and the pool room was too hot to even enjoy the pool.

I’ve only visited this place but haven’t actually stayed a night here as I was staying at their sister property. However, my coworkers really liked this place and insisted on staying here each time they visited. If their nightly rates ever fall within the per diem rate, then I will give this place a try.
At the time that I write this, they are still undergoing repairs from last year’s flooding. In particular, a portion of the driveway for the front entrance is out.

My experience at this hotel was totally strange. I was shocked to find people in a hospitality industry be so rude. It was such a big hassle just to check. We weren’t even in our room for 5 minutes when the manager knocked on the door and said we had to leave. It was the absolutely most insane hotel experience of my life. I hope they got rid of the Psycho manager! Would sleep in my car before I’d stay in this hotel again.

If you MUST stay in Owego, this is probably the best of the string of mid range to low range hotels that line the Susquehanah (sp?) river off of Route 17 in the town of Owego, and just outside the Village of Owego. That said, this hotel which bills itself as only a couple of years old seems «rode hard and put away wet» in many ways. We were supposed to stay two nights, we’re on a whirlwind «visiting friends and family» trip in NY /​NJ, but we’re checking out after one night and making the long drive back to the Hudson River Valley at the end of our family time this evening. That tells you something about our opinion of this property.
That said, it does seem the best of the bunch in the area and the front desk staff are friendly. So AOK rating in that context. Rooms are clean and beds are comfy. For a night or two, it will do for facility, even if it seems very much a budget hotel type property (exmple — acoustic ceiling tiles in some of the public areas) that is itself on a low budget for daily operations (two sets of towels instead of the standard three). As plus point, the breakfast room /​lobby has windows that look out on the Susquehanah (and the freeway beyond). Although we have to say, that as rivers go the poor Susquahanah seems a pretty brown muddy mess. :-(
Tip if you’re staying here — ask for your room to be on the river side of the building. It doesn’t mean they’ll actually HAVE a room for you there, even if you confirm it in advance, but at least you will have tried.