MileOne Collision Centers – Owings Mills

I would definitely NOT recommend using this collision center. I scheduled my repair on 07/​27/​2015 via phone & was given an 08/​10/​2015 @ 9AM appointment. I faxed over my estimate & the Agreement for Service (which I received via email) that same day per the Estimator’s request. When I arrived on August 10^th, no one could seem to find my appointment or paperwork. When the Estimator, I spoke to over the phone, showed up, he realized that he scheduled my appointment for 9PM instead of 9AM & that he never received my paperwork. He entered my information in their system & assured me that the repair could still be completed in 3 – 4 days. When I called to check on the status of my vehicle, I was told that they couldn’t get the parts locally, so that would cause a delay. They had also broken the brackets on my vehicle while removing the wheel well covers & would need to order those. I took it in stride & waited patiently for an update. The next update: it would be ready on 08/​17/​2015. I didn’t receive a call on 08/​17/​2015, so I didn’t bother calling them either. I received a call 08/​19/​2015 stating that my vehicle was ready. When I arrived & looked over my vehicle, there were several issues, so I requested that they be taken care of. I asked the Estimator if he inspected the work prior to calling me & he told me no, he was too busy. WOW!!! On 08/​21/​2015, there was a voicemail left stating that my vehicle was ready for the 2^nd time. I couldn’t get there before closing, so I planned to pick it up that Monday. On Monday, 08/​24/​2015, I received a call informing me that my vehicle was damaged somehow & needed additional repairs, so it wasn’t really ready. WHAT??? So, on 08/​26/​2015, I was called & told that my vehicle was ready for the 3^rd time. I finally picked up my vehicle on 08/​27/​2015. Yes, 18 days later. Unbelievable! I would never allow them to touch any vehicle of mine again.

I never viewed these reviews my insurance recommened them. Well I made the worst mistake I was told my truck would be ready on April 4^th that would be 22 days from the day I took it in. So I call that day and was told «Oh no we said your vehicle would be ready on the 10^th of April so I said ok called on the 10^th and was told it would be ready monday, I called monday and was told that a part was defective and they had another one coming to try back on the 14^th. To make a very long story short they kept pushing the date back they said the part came in on the 18^th when I called and it would be ready monday and now it is tuesday and the guy who is in charge is ducking my phone calls. I think I am going to have to call the police to get my truck back.