Enterprise Rent-A-Car

I would avoid at all cost, I’d rather walk to be honest. First, we reserved a full size car through our insurance, they tried to bring us a Chevy cruise because it was the same car that we were getting fixed. I pay extra to my insurer for a full size and that’s what I wanted. They should not assume the responsibility for my decisions. After speaking to a rude male on the phone and explained that was not what I wanted, he acted as if I had inconvenienced him but asking for what I ordered. He then told me he had a Chrysler 200 and it was a full size car, not having the patience or time to argue I reluctantly agreed. At this point they have lost my complete trust and they want me to trust them with my credit card too. I was not in much of a position to argue as we felt almost like a hostage. Either give that to them or no car (rental or my own as it was in the shop). When making the reservation I told the lady on the phone that it was through insurance and I was not giving my credit card and she agreed to it, we had done it in the past so I thought it was taken care of. The two rude Jack assess that we delt with that day did not give us comfort that we would be taken care of. We’d already been lied to and treated poorly at this point. I flat out didn’t trust them. The car they brought was extremely dirty, quite filthy and disgusting. I had to scrub the film off the inside of the window to see at night. The left rear turn signal was out and I’m pretty sure it had a bad strut and shock on the passenger side. Every bump in the road felt like you were going to lose a tire. On the return day, I dropped it off at the shop as we had done a year earlier the same. I called several times to let them know but no one answered. I left the keys with the body shop and called the 800 number to let them know our intentions. The lady on the phone wanted me to drive it to the Cincinnati airport 35 miles away to return it since our location was closed. You have got to be kidding me.. Granted, I can be hard to deal with from time to time but this was horrible. They act as if they are doing you a favor and I should be ever so grateful. The reality is that I’m a consumer and have choices. And I choose to take our business elsewhere from here on out. We rent several cars yearly for vacations and other needs, but no longer with Enterprise.

This is a great rental car location. Their staff is pretty small — usually just 2 people on at a time — but they’re always friendly and accommodating.
What I really like about this location is they don’t maintain a huge cache of vehicles, so you can end up driving off the lot with just about anything. I’ve gotten in to quite a variety, from Fiesta to Jeep to Challenger to Malibu — all for the same price.
This is the only Enterprise within about 15 – 20 miles so they do have a bit of a monopoly I suppose, but they do a great job.
I’ll be back.