Cookies were perfect but the girl with the crochet braids was rude. They need better employees at the front.
Melissa M.
Rating des Ortes: 2 Oklahoma City, OK
In the 5 months since I last visited, insomnia has already aged greatly. The interior seems dingier, the cookies in the display look stale and the line is no where to be found. I think it’s safe to say this was a one-month-wonder. Coming off a trip to NYC, which I now believe is the cookie capital, these cookies crumble in comparison to the worst cookie I had there. I think they just use frozen dough, keep them warm all day and entice the innocent, unknowing college students with delivery. Don’t fall for it! These cookies aren’t your friend! Also the service isn’t the greatest. Both times the cashier was a bit rude.
Jennifer F.
Rating des Ortes: 1 Upper Arlington, OH
Ordered cookies and 50 minutes later got a 10 minute call that asked me to give street by street directions, even though my address leads directly to my apartment on the maps app. After giving instructions, assuming they were outside, the lady told me I was out of range and would need to come to the store to pick them up.
Celina C.
Oxford, MS
I was excited about my first Insomnia order, especially considering I ordered on a «percentage night» where they gave a percentage of their orders to RebelTHON(the Olé Miss dance marathon). Since this was a percentage night, I decided to splurge a little, ordering a deluxe cookie and a pint of ice cream. The store called me about 25 minutes after placing my order to tell me they were out of the ice cream I wanted. I asked them to substitute a different flavor and they agreed. I was then called again 15 minutes after that, when I was asked about my location. The delivery driver said she would be at my house in 10 minutes. I finally got a knock on my door 35 minutes after that call. The delivery driver told me the dispatcher never gave her my ice cream. I said that would be fine, just to please make sure I wouldn’t be charged the $ 7 for it. Insomnia prides themselves on «warm, delicious, delivered» cookies. Sorry, but my cookie is now cold after taking so long to get to me. Now I’m just hoping I get reimbursed for the ice cream.
