Embassy Suites Mandalay Beach Hotel & Resort

As far as the hotel itself, the person that brought our bags up was great! The room was nice, the location was nice! The 1 star rating for me & my friends goes to the restaurant. The food was pretty bad, the drinks were pretty weak & the cost was through the roof!!! Probably won’t come back!

Folks,
I wish I had more time to comment here. As a Hilton Diamond member this location has been on the cusp of making me change my allegiance several times.
This was my 16^th stay and I will stay away at all costs; still going to stick with Hilton if they help take care of this one at a national level, but ugh… seriously Valentines Day…
This place is rough… service 1 to 2, location 10; It is in such a beautiful location that I would hope they could start to get it right.
Highlights — the lady that helped us in their restaurant was great, hot tub is typically solid although this trip it was packed with kids and trash/​towels laying everywhere.
However, my Valentine’s Day trip went through this hotel on Friday night. We waited in a 10 – 15 person line for 22 minutes at check in… didn’t even have a place to park for check in.
The front desk was abysmal and tried to get us checked in as soon as they could which was ironic since we had waited so long in line… no waters, no apologies, no upgrades, no thank you’s… things I don’t need but things I’ve come to expect at Hilton.
Room — smell was awful, huge generators… if you get stuck in the tail end of building two… it’s happened twice in my 16 stays… RUN RUN RUN. On top of the stench, children running all over the hallways until 11pm.
I could get in a lot more detail, but hopefully you get the point.

Restaurant and bar understaffed and/​or under-​led. Location is nice and you can see effort but only come if you want to practice enormous patience.
I’ve been here three times and I’m growing weary… and from the communication from fellow guest, it’s a shared view of this properties ability to manage.

Loved it… Huge resort great breakfast… the only negative thing was directions to get to room etc is very confusing due to size of resort plus I felt that rooms were not as clean as most Hilton Hotel I go to (a little dusty esp). However, overall a great value for your $ – u feel like u had a genuine get away at a beach resort.

I can’t believe since I stayed two years ago this hotel has become a dump. We checked in and got a room that reeked of cigarettes and when I requested to move they said that someone can come and spray the room to remove the smell. No, I don’t think so. Then we moved to a second room and the floor above us had a leak that dripped on the bed and so we had to move in order for the maintenance guy to open up the ceiling to find the leak. The third room had no air conditioning, at that point it was a late night and we are traveling with two year-​old who hadn’t napped and we decided to open the windows and stay for the remainder of our trip because we couldn’t see it getting better. I have to say it was the worst three nights of sleep even though we had the windows open, there’s a Crossbreeze our room felt like a hotbox. Not only that, the hotel room is not maintained well, it wasn’t cleaned thoroughly, there was gobs of hair at the bottom of the bathtub, the bathroom with the shower had mold, the walls are filthy, door handles are loose. You can tell that no one cared and in fact I heard employees complained about how they hated working there. I was so disappointed because we have stayed at many hiltons and they have been somewhat decent hotels, but my experience put a bad taste in my mouth. I’m a gold member at Hilton and also a platinum member with Hyatt and I have to say I will think twice about staying at another Hilton property because of their lack of care for their hotels and service is not worth it.

I was very disappointed the minute I arrived! The valet parking guys were awesome and very friendly and helpful. I went to check in and older blonde was rude and not very helpful and didn’t tell me about breakfast or where the gym ect were. I heard the younger clerk very helpful to others checking in. This is a prime location with ocean view but the building is old and need to repairs. Forget about sleeping and relaxing! The rooms look nice but you can hear people in other rooms and my room the plumbing wouldn’t drain and cracks all over the place. In the morning the works make alpt of noise talking and dragging carts around waking me up. I will never come back here again.

My stay was pleasant as far as the room is concerned. It rained that week and the water made puddles in the hallways, this is a design flaw that the employees had no control over, however it sucked having to roll my suitcases through the water.
I Would of given them 3 – 4 stars, here is why I would give them a ²⁄₅.
The staff at the front desk provided my bill at the end of my stay and we discussed some inaccurate charges that was on my bill and they assured me that it will be taken care off. No biggie.
1 day later I checked my credit card activities and it showed a different total than what we discussed the previous day, and I spoke with Victoria who was not able to justify the charges and offered to call me back in 2 hours… No phone call received.
2 days later I received an email from my credit card company showing there was an additional charge without my card being present, I immediately called and spoke to Victoria and she transferred me to her supervisor Amanda, who was quick to cut me off mid sentence and talk over me rather than listening, (without going into specifics) she was also speculating on policies of other companies and when asked for a reference about said policies, she could not provide any. Long story short this was a major inconvenience to me having to deal with this for 3 days after my stay was complete, and rather than issuing a sincere apology, I was left feeling belittled, and there lack of training being somehow my fault?
Scratch this property of my list in the future!

Wow this place has so much potential, but like other Embassy Suites I have visited it is out dated and at times filthy. We stayed here over the holiday and did not have a good experience. The first night was terrible! The smoke alarm chirped all night and kept us up. When I went to tell the front desk about it and the terrible night sleep that we had, they didn’t seem concerned. When the maintenance man came to replace it, a bug ran out. He said it was a silver fish, but it was huge. The guy even said that he would tell management to hook us up with a movie, which we never got.
Some of the things I noticed. When we got there, the down stairs hall way had garbage and leaves, when we left two days later it was still there. There was some sort of black crap by where the wall meets the ceiling. Looked like mold or a bug web of some sorts and when I went to take my run on the beach I noticed vomit by the walkway and watched two employees walk by.
This place is in a perfect location and I really wish our experience was better.

Booked a balcony with ocean view room through
and showed up to be placed in an inside room. Initially I was told since I booked through a 3^rd party this is the room that they reserved for us. I requested a manager, who was in a meeting, but the front desk person was very nice hearing my complaint and moved us to a partial view room, which was very nice. Seems a bit of shenanigans are going on here with the property and
… did have to pay for wifi, only supported 2 devices, not 3. Front desk suggested booking direct to avoid the incorrect booking. Either way, a beautiful property.

This property feels like a resort on the coast of Baja Ca or something… nothing but ocean views. The breakfast is the best and they’ll even make you poached eggs! An extra plus that the marina is next door and Whole Foods is not too far away. Just a short drive up the PCH or the 101 (or Mulholland if you dare). Will definitely be back to this fantastic location

This Hotel is located right on the beach. It’s a gigantic place and very family orientated, meaning loads of children. However I was not impressed.
A single grilled cheese sandwich delivered to your room is $ 26.00. Parking is $ 16.00 per day. The rooms are almost very nice but the walls are paper thin so we could hear the neighbor peeing. The couch was almost impossible to climb out of due to it’s age. In suite movie rentals are $ 14.99 each movie. I can get Netflix or amazon for $ 2.99 per movie at home. WIFI is $ 9.95 for 24 hours, not free like Motel 6 or IHOP. and the topper is, someone charged $ 14.96 to my room almost immediately after I checked in. The hotel would not tell me what was charged so beware of fraud on your bill.
After charging $ 295.88 including all taxes & parking, each nigh for 3 nights, for my ocean view room, I would think at a minimum, parking and WIFI would be free. There comes a time when greed turns customers away and I for one won’t be going back.

There is a reason why this hotel has a three star average.
Pros– the hotel is right on the beach. You can walk out your door and you are just feet from the water’s edge. If the weather had been warmer, it would have been amazing. I did not dock any points due to the weather because the embassy suites cannot control the weather.
The pool area and grounds are really beautiful.
The buffet breakfast is free and has an omelette station, pancakes, oatmeal, fruit, various muffins, bagels, breads, juices, sodas, etc. I cannot complain about the breakfast at all.
Our room had two full bathrooms, one had a shower and one had a shower/​tub combo.
There was ample parking.
Every hotel staff member we met was very nice and helpful.
Cons– the elevator from the underground parking garage was broken when we got here 4 days ago. We had to lug our suitcases up two (small) flights of stairs to get to our room. Not cool.
When we got here, we put some fresh fruit and vegetables into our mini fridge (which is the largest size mini fridge there is, quite nice) and we didn’t realize that it was NOT plugged in until the next day when our food was not cold and some had spoiled. Why the bleep would the hotel unplug the refrigerator?
No safe in the room.
One of the two telephones in the room was broken.
The TV in the living room was about 30 – 32 inches, really small.
We tried to order a movie through the on-​demand system but it said that we had to call the front desk. Once we did, we were able the order the movie. That was weird and slightly annoying.
The sofa in the living room was extremely uncomfortable to sit on. I sat on it throughout the movie and I wouldn’t recommend it.
We had a first floor room and there wasn’t a private patio area. The patio was not enclosed and only had 2 metal chairs and a tiny metal table. I’ve stayed here before on the second floor and the second floor room had a large private deck with a couple of chaise lounges. I would not recommend the first floor for this reason. My in-​laws wanted to be able to walk out of the room and onto the beach, that is the only reason why I reserved two first floor rooms for us.
The «Manager’s Special» was sad compared to other Embassy Suites. They served a cheap snack mix and chips and salsa. They did have a vegetable platter but I’m sure it had been picked over by the massive number of small children who were there. The room where they have the special is way too small for the number of people who attend. We will not go back for a second night.
I’m a Hilton diamond member. I’ve been to all of Hilton’s various hotel chains from Homewood Suites to the Waldorf Astoria. This is not a Waldorf, I get that. It’s not even a Hilton, I know. But they still need to fix the telephones, provide room safes in every room, and notify the guests if their room refrigerators are unplugged. This should not be difficult to accomplish. If all of these fixes were made, I would give this place 4 or 5 stars. The grounds are beautiful and the rooms were probably renovated within the last five years.

Very nice property. We had a spacious one bedroom two bath suite with an extremely comfortable bed and spectacular ocean view. Our patio screen door led us directly onto the beach. Rooms are spread out over eight huge buildings. Property appears well maintained with great landscaping and multiple waterfalls one of which cascades downward into their subterranean parking area. Checking in took less than five minutes. Staff was friendly and helpful. A great resort for couples or families. For a more tranquil and nicer stay an ocean view room is a must.

I love this property! It’s perfect for a family get away or a romantic getaway. The property is on the beach and there is lots to do. You can rent bikes or surreys, lay out on the beach or go to the pool. The pool is huge, they play great music and you can order food and drinks poolside. I highly recommend booking the ocean front rooms.

If u r a busy Los Angelean looking to getaway for the weekend from the hustle and bustle of life but don’t want to travel too far, come to the Embassy Suites resort in Oxnard. This place was a DREAM!!!
Reception desk was nice enough to give us an early check in.
All of the staff was so attentive and helpful. Rooms were huge and stylishly done. Our one bedroom suite had TWO bathrooms and the living room area was so spacious. Beds were super comfy. Balcony had a beautiful view of the ocean.
The best part of this whole resort though is that it is situated slam dunk on the beach. So you can just walk out of the resort and be feet deep in sand.
The pool and spa area is soooo pretty and it is the focal point point of the resort. They play party music all day around the pool area and provide complimentary beer and snacks around 5pm.
The free breakfast is unbelievably lavish for the fact it is free.
Overall, I wish all the other hotels that take my hard earned money would learn from the embassy suites in Oxnard about true customer service!
Oh and we mentioned it was our wedding anniversary and the reception desk staff noted that and sent up a complimentary bottle of champagne.

My boyfriend & I love the hotel. We had been wanting to stay there for years & finally did last summer. It’s now a tradition, we just came home from our 2^nd stay. We requested the same room as last year as it was perfect for us. Upon arrival it seemed the reservation was not what we requested. We were so disappointed but June, the Guest Manager rectified the issue & got us the same room as last year. She was very accommodating & we really appreciated it!
The only reason I didn’t give it a 5 star was because of the excessive amount of kids. We adore children but not when relaxing by a pool with Marco Polo being screamed most of the afternoon. Other then that, we LOVE this hotel & will be back next year!

So I checked in and on the app it says check in is at 3pm so I get their and they tell me it not till 4!!! FYI
The plus side we waited by the pool, than we were informed that we didn’t get the beach view that was requested that was very upsetting because I was looking forward to it, so I settled for the pool view. The pool was nice and big and movie night was great, Splash bar happy hour was nice even tho their small you can get 2 at a time! :) The complimentary Breakfast was great but go at 9:30 best time, or else it’s packed. Room was clean and nice. And the phone didn’t work in my room to call front desk or room service! :/​I liked the waterfalls. I give it 3stars because no beach view and phone wasn’t working. Had a nice stay overall.

We were very excited to stay here, but the excitement soon faded.
–Rooms are old and look nothing like the website
–The pool is cloudy and smells bad
–Our balcony was disgusting– bird poop and not swept
–Ants in the room
–The shower constantly dripped
–Springs poked through on the pull out couch
–Half of one roll of toilet paper in room
–Very cheap «free managers reception and breakfast” — 6oz beers and terrible food
–They turned our power off for 3 hours in the middle of the night to do maintenance (room got very hot with no air conditioning)
–Very understaffed and not friendly
–Room service food seemed like it was warmed up in a microwave
This is for a $ 300+ room???
Oxnard is beautiful and underrated, the hotel is ugly and overrated

Loved this resort! Had the pleasure of staying here for a 3 day romantic getaway just last weekend. We’d reserved a second floor Ocean view room with it’s own veranda (actually, all of the rooms has it’s own). The price was reasonable per night considering the amenities the resort offers — pool, spa, jacuzzi, free breakfast, free wi-​fi, salon, and a complimentary cocktail hour every evening for the guests.
The rooms are all suites (hence the name) & they’re clean.
The service is where I was most impressed. My BF had actually planned my proposal this past weekend with the help of some staff who worked at the Coastal Grill (on site). He was able to reserve a portion of the restaurant so that we could dine privately for one evening. SO ROMANTIC! He proposed earlier that day on the beach located just right outside of the hotel. You literally walk out of the private back gate and the beach is just steps away!
I also love that this is a family friendly hotel. We’re definitely bringing the kids back soon!
Thank you, Embassy Suites Mandalay for playing a critical part during a very pivotal moment in my life. Who knows, we might even have the wedding here!

The Embassy Suites Mandalay Beach was a fantastic place to stay while I was in Southern California. The rooms, the property, and the included breakfast and cocktail hour were all very enjoyable.
First, the room. All of the rooms are two-​room suites. Mine had two bathrooms, a fridge and microwave, and a fold-​out couch. Both rooms were spacious with laid back beach-​themed décor. The larger bathroom had a double sink and tub. The smaller one just had a shower. The room had a patio that looked out into a courtyard with a water course. If I opened the window or sliding door, I could hear relaxing running water. The only downside was some noise from above. I could hear people walking in the room above me, and there was an outdoor walkway that was particularly loud when someone went on if with a rolling suitcase. Still, both were manageable.
The grounds were beautifully designed. The hotel is built as a series of two and three story buildings arranged like a villa around a stunning courtyard. There was a water course that ran the length of the courtyard, with colorful plants and realistic-​looking faux rocks. Hidden in the water course is a hot tub with a shower that looks like a cave. A second hot tub can be found next to the pool, along with a large number of lounge chairs. And of course, this property is right on the beach. I never checked out the gym because I chose to run on the beach instead.
I didn’t buy any food at the restaurant, but I ate the free breakfast every morning and went to the free cocktail hour every evening. I have a soft spot for made-​to-​order omelettes, and this place didn’t disappoint. The buffet items were also pretty good. The cocktail hour was less impressive. The only beers are Bud and Bud Light and you can only choose off-​brand liquors for mixed drinks, but it was still ok. Don’t count on filling up on the appetizers, as it was pretty much just chips and salsa.
Overall, I really enjoyed my time here and I will definitely be back next time I’m in town!

Viel zu teuer und im Vergleich zu anderen Hilton Hotels, Motels und Inns unterdurchschnittliche Qualität.
— schmutzige «frische» Badetücher
— sehr lautes Restaurant
— minimalistische Bedienung im Restaurant
— hellhörige Schlafzimmer
— kein kostenloses Internet bei diesen Preisen
Sind früher abgereist.
Nicht zu empfehlen!

Hatten eine zimlich grosse Suite. Mit Wohnzimmer, Schlafzimmer und 2 Badezimmer.
Strand direkt vor dem Hotel. Sehr beeindruckendes Hotel. Gefiel uns sehr gut. In der Umgebung nicht sehr viel los. Was uns aufstoss, sind die täglichen Parkkosten des Hotels von 18.– Dollar… Muss nicht wirklich sein, sie hatten ein risiges Parkhaus.