Fry’s Electronics

Customer service was so rude here. I understand when people need help you can guide them but not to the point to degrade them.

Okay, this is by far the worst costumer service I’ve had at any place.
Coming in for a car stereo was a mistake.
After a couple of hours of trouble with finding something that’s actually IN stock, we finally settled and purchased a stereo to have installed here at Frys.
The tech guy was cussing and was very unprofessional.
We went to pay and there was no registers open but 10 workers standing around and eating candy INCLUDING the supervisor woman.
Eventually we were helped and then that took another 15 minutes because the item wouldn’t scan.
After everything is paid, the guy said it would be 40 minutes to Install so we went to go eat down the street meanwhile. We come back and he says, ‘another 40 minutes’.
This is ridiculous. Not coming here again, do not recommend.

Took our vehicle in for a stereo replacement. Salesman and install team said no problem we have everything we need to do the job. Paid everything up front and the installation started. After they removed the factory radio they realized the in fact didn’t have correct adapters and «we would have to buy the adapter «on eBay or elsewhere» and bring the car back. At this point we said thanks but no thanks. They could not get factory radio back in and working because they were unaware when they removed it that it’s theft deterrent system would require a reset code to get it to work again. We were told «we should «contact the car manufacturer to get a new code» Strange how it became our problem
Short story long if they did have experience with this model car they would have none about this in advance. Unfortunately the young installers appear to present themselves as experts when in fact they are not.
Money was refunded but we spent a entire day dealing with this and have a removed and replaced (rattle, rattle) stereo because proper installation knowledge was not used

I bought a Macbook pro 2 months shy of 2 years ago. I have brought my computer in twice for warranty work! I paid 150.00 dollars for there highest 3 year warranty available. I was very hesitant to spend the 150.00 after i had already made a purchase of 1300.00 for the computer because i didn’t want to spend money on something that i wouldn’t use. However after talking with the salesman/​KID who said Sir «You could run this computer over with your car and if you bring it back we will replace it» Full replacement warranty. I have had two minor issues with my computer and i have brought in to get worked on twice. Both times in the 8 pages of fine print i have been shown that my warranty doesn’t cover that! So i asked for my money back on the warranty which i was told we will prorate it and give you back 58.00 dollars! Never again will i buy anything from this store! Horrible customer service! I was flat out lied too upon the sale of my computer! GO TO Best Buy where there warrantys are what they say they are! Both of my issues would be covered by there warranty! Hate this store and the people they have working in there!

This place is great with excellent installers and great warranty on their work. I recommend this place instead of going to those corner street car stereo places.

Needed to see if an item was in stock. Took 25 minutes to speak with a person, got to the right person at 30 minutes. They had the item in stock, reserved it, said I was going to pick it up that night. Drove several hours to pick it up, went up to the counter, «we don’t have anything reserved under your name».
Other Fry’s I’ve been to are just fine. Avoid this one.

Came in to buy an animé blu-​ray that’s found pretty much only on Amazon and here; I was happy to hear that Fry’s price-​matched online retailers, considering they were about 10 dollars more expensive than Amazon. When I did the actual price-​matching, I was told they had to include the shipping costs (of which there were none, considering it was Amazon Prime). This «price-​matching» ended up making the item around the same cost, since the shipping cost they included seemed to have just come out of nowhere; the employee asked someone who seemed to make up his number on the spot, then kind of averaged it with his own guess.
I’m not griping about the employees, because, as a fellow retail worker, I undestand they have absolutely zero control over this (and the guy who helped me — Clayton — seemed pretty cool). But if Fry’s is going to advertise their price-​matching (read: gigantic banner hanging from the middle of the store), they should inform customers of this rather large caveat, or perhaps not charge non-​existant shipping on an item with no shipping costs. I’ll be getting my item on Amazon.

Love that I check online and says you have what I need in stock… drive 30 mins to the store only to get told it sold out yesterday. This is the reason I forget you guys exist because you are a disappointment everytime I walk thru the door.

Frequent customer since 2010, have always loved this store, I’ve always felt that Fry’s Electronics is a ToysRUs for adults.
New staff recently, with great skills.
Noticed a few people enjoy the themes from other districts, I actually LOVE the fact that this Fry’s is not that kind of Fry’s Electronics. Suit and Tie SH**, business attire, matches the service provided, always professional and knowledgeable.
Their departments ARE various, and I think someone already compared them to a Costco of ELECTRONICS, I agree!!!
Computer Services and Repairs, Games, Droids, Café is full of YUMMY smoothies, Televisions, Stereo Systems, Home Appliances, great place hehe, love you Oxnard Fry’s!!!

This place is great-​being I needed some computer parts and they were open till 10pm. this place always seems like a ghost town with lots of employees standing in a huddle waiting to help. they have a good variety and in my opinion the prices are within reason. i will be back soon, I like the fact that I’m in and out with no wait.

It was the first time I’d even been there and the store was much larger than I thought it would be. It’s almost the size of a warehouse. The cleanliness was impressive but the product quality and prices weren’t that great.

3 stars because its a Fry’s store, with some good deals.
However, be advised that most of the people who work at this location lack any knowledge anout the merchandise they sell. I asked about a which wifi modem I should buy and an employee tried to relate that the USB modem I was looking at was intended to strengthen the signal of one’s internal PCI express modem if it wasn’t getting enough bars… Another person, who worked in the software department, didn’t even know which versions of windows they had for sale, and one person seemed to pretend as if they didn’t have oem windows 10 for sale so i would stupidly purchase windows 8 for $ 10 more… They were either trying to hustle me or are just generally unintelligent.
Frys oxnard: hire a few less mouth breathers and a few more geeks who know wtf theyre actually selling.

Frye’s was my go to place for cds, blue rays and technology. I would stop
and shop in Vegas, Sacramento etc wherever i happened to be.
Christmas 2013 i noticed that the Oxnard store had reorganized their
merchandise to showcase as seen on t.v., toys etc.
The nicely organized dvd/​blue ray area was thrown together with no
organization.The selection has also been reduced. I went form going their
2 – 3 times a month to 3 times in nearly 2 years. I went to the Oxnard
store a few days ago and it is just as bad.
As others have said on Unilocal the customer service is also now a joke!
You have to track down a person for help.
After more than a decade of shopping at Frye’s i am done.
Target and Wal Mart provide better customer service!

Fry’s used to be my go to store, but not anymore. Sadly the store just doesn’t have the deals or the merchandize available that it used to. The floor staff are pushy and not as knowledgeable as they used to be. Customer service seems to be an afterthought now.

Horrible phone service … What does it take it for less than 5 min of your time. I guess your phone customers aren’t as important. And the looks of other reviews I’m not the only one complaining about it. So I suggest you guys get your customer service up to standard. They do have good prices but 1 star service …

Frys have almost everything you need. I have been there numerous times and found pretty much everything I have ever needed. Except for bug zappers. They don’t stock bug zappers which was what I was needing one day. However, they have a great big selection of electronics and tools to fix them.
Parking has never been an issue and customer service is fine. They also do price matching, but they will not go by the price you show them on your smartphone. You’ll have to tell them what webpage you found the price from and they’ll look it up and print the page out and go by that.

Fry’s has lived up to their reputation of terrible customer service. My husband and I went into the store today looking for two items, and left the store with the same number of items that we came in with. In other words, not a damn thing.
I needed help in the computer section and as usual got none. My husband needed help with Apple products and got none. Every couple of years I forget just how horrible their customer service and I go back there. It’s not that there were not any employees in the store, it was just that they were more interested in hanging out talking with one another.
Although we were not able to find the products we needed, we now know where to buy Barbies, Legos, and work-​out equipment, at Fry’s Electronics.

If you are into electronics, this is the place. I think of it as the place to see it all.
Their prices: very good. I signed up for their email promos and was pleasantly surprised. They really save me a lot of money.
The store is very clean and has a great selection of everything from external hard drives to cameras and big screen TV’s.
Thr only negitive i can say is that computer staff can be a little pushy. I found out that they sell on a commission basis so I guess they have to be, their opinions can be pretty biased based on what you want vs. what they need to sell.

As a store that has good selection fo
r electronics, this place definitely does it. My work deals heavily with IT, so this is typically our go to store for immediate computer and networking units. If there was a better place, trust I would be going there first.
However, for such a big store, and workers on site at every corner, they should be able to assist and have good customer service right? NOT! One time I asked looking for a particular item, and I was told to go to three departments until I found what I was looking for! Another time, I came up to a customer service booth, which there were about 3 associates just chit chatting with each other. One just simply pointed and told me what aisle to look at, and went back to chit chatting. I’ve worked retail before, and that is definitely how you treat customers.
I’ve an APC Backup Batter what was, yes «opened packaged» and when we tried to install it, it was faulty! Had to come back and exchange it, and had them test it onsite to make sure it was good. My latest experience was for a return on a Surface Pro 3 charger, one of them was missing the outlet block. This was another «opened package» which btw was still priced at $ 74.99, only $ 5 less than retail price. Best buy was having a waay better sale on them at about $ 56, for brand new, and $ 48 for opened package. They refused to price match it with the opened package and would only do the $ 58. Fine, whatever. This whole ordeal literally took about 10 minutes. The associate doing the return looked like he didn’t know what to do, and had to wait for a a manager to do it. While there were 2 other associates just watching over them. During this time there were already about 5 people in line waiting to do returns.
This whole thing was ridiculous and waste of my time. If Best Buy was bigger, I would definitely shop there because they actually offer customer service.

Fine experience coming here the other day for an adaptor. Greeted right away as we walked in, with a smile and friendly hello by the young woman behind a podium. Found our way to the section we needed and an employee came over to ask if we needed help. We explained our situation and he recommended several good solutions to us. He was more knowlegeable than we were and gave good advice.
Products seemed fairly priced and worked great when we got them home. Downside was after the employee helped us it took extra time for him to print out a paper for us to take to the register which I assume just made sure he got commission. It would have been faster not to do that, but we get it. Also I’m annoyed by the REALLY long isle of candy, snacks and small merchandise you have to slog through to get to the registers. Just… don’t try to play on people like that…
They had what I needed and the staff was friendly and helpful. I like shopping here.