Golden State Overnight

I ordered some wine and got a shipping notice for today’s delivery. Got to the office early so as not to miss the delivery. Called at 3 and told to call back. Called back to a very rude customer service rep. It’s after 6 and no wine no eta.
Last time they delivered, the delivery guy came to the door touched the doorknob and never knocked or came in. I got to the door to see him heading away with my package just in time.
My time is more valuable that sitting at a desk being aggravated because what I’ve paid for has not arrived. I plan on calling all the wineries that I subscribe to and if they can’t deliver via FedEx or UPS then I will just have to get my wine elsewhere.

Today was gardener day so we keep the dogs in. After they finished I went out to see how they did. That was when I noticed the white notice on our door. It was from GSO. It had no name on it, just a web site and an 800 number.
I took the paper and went to the web site. The web site says this tracking number is not valid. I tried two more times incase I had typed the number in wrong. same response.
I called the 800 number and after an extended time on hold got a lady who asked if she could help. I explained we found a note on our door and I tried to track it on her web site. She then informed me the web site doesn’t work right and you cannot track any packages on it.
I the told her we were both home, the dogs were in the house and the gardeners were in the yard when this delivery boy came by. Why didn’t he knock? Ring the bell? Ask the gardeners if anyone was home? No one comes to the front door with out my Shepherds alerting the whole house.
She then proceeded to read the delivery boy’s notes. The attempted delivery was made to a single story, white residential building. I then told her that described every house on our street.
I asked who this package was for. She did not know and had no way checking who it was for. How did she know it was supposed to be delivered to us if she couldn’t check who it was supposed to be delivered to? If she knew who was supposed to get it we could have told her which house was the right house.
I asked who it was from. It was from McKesson Medical supply. We have ordered nothing from McKesson Medical supply but evidently there is someone out there waiting for medical supplies while these people tinkle in the wind,
Due the to incompetence of this organization someone is out there not getting the medical supplies they ordered. I certainly hope it is not a diabetic waiting for insulin or an elderly person waiting for Home Health wound care supplies.
I have never used these people but after this interaction I am positive I shall never use them in the future.

If they had a spot for 0 stars that’s what I would have given them
Yesterday we signed all the escrow documents for our new home. The escrow company provided a mobile notary who came to our home. That part went really well
The notary company uses Golden State Overnight because the tout their later pickups for instate overnight delivery.
I took the package because our notary had another appointment. I arrive at the location that is on their website at 7:30 pm. The box clearly is labeled 8:00 pm pickup
This morning I checked their tracking system and it wasn’t in the system. I called customer service and they said they had no record.
Then I contacted the notary and they tell me «occasionally we have this problem with GSO where the don’t pick up or pickup early»
I was thee from 730 to 800. Never saw him. Means either 30 minutes early or never.
This screws up my escrow.
Don’t EVER use GSO.
Not if its important and could cost you money

I have had wine shipments from wineries using GSO at two different locations… one north of Sacramento and another in Ojai, CA. I have never had an issue… all of their drivers were very nice and every shipment was in great condition. The current loading point even has refrigerated holding space for wine. Biggest issue is, of course, having an adult present for the signature. So I/​we have sat around waiting a few times but, the same holds true for FedEx or UPS.

I wish there was an option for negative stars as they don’t even deserve one star!!! The worst company I’ve honestly have ever had to deal with. As others wrote, the sticker they leave on your door might not even be in their system. They «attempted» to deliver a wine shipment 1x then i set up 2 more attempts as the simply NEVER showed up on the 4 hour window they said they would! I canceled my wine club with this one winery because of GSO.
I had another shipment from K&L that was going through GSO. They tried once, I called for the window, asked them to make sure to come, again a no show. I called and they told me the driver attempted the delivery at the wrong address. They made ZERO attempt to accommodate me and said the best they would do would be to set up another window the next day. I asked them to send it back to the shipper and I canceled the order.
Anyone that uses them will be making a BIG mistake. If you are a winery/​club, it’s not worth ruining the experience of what might be otherwise good wine, with a rotten experience from GSO!
They get Minus 5 stars!

re: Wine Deliveries
Some things you just shouldn’t do. Ruining the wine experience for people is one of those things.
You really have to TRY to be this bad. Consistent conscious decisions to provide exceptionally poor service must be made in order to really be THIS incompetent.
I don’t know HOW the GSO «people» stay in business. They are incapable of making a delivery on time. Each driver apparently operates within his/​her own individual time-​frame, regardless of what is scheduled. Drivers regularly fail to show up, or arrive whenever they feel like, waaaay after the arranged 4-​hour window. Or just as bad… hours BEFORE the window. Last month, the driver even attempted delivery on a different DAY then arranged. This is unacceptable when the package contains alcohol and requires a signature. Not to mention all the extra jostling around the bottles are receiving.
If you do actually receive your wine, it arrives boiling hot, regardless of the weather and temperature outside. Yep, I think they must actually heat the stuff up before delivering it. The delivery personnel don’t speak English and drive in their own run-​down personal cars, windows down, and it’s certainly not «climate controlled» in any way, despite what blather the fraudulent customer service reps attempt to persuade you to believe. From my experience, these personal cars often break down and cause late deliveries. At least that’s the average reason that customer service provides me with.
I’m on hold with customer service as I type this… apparently my driver has been having car problems all day. Was I notified? Nah. So I’ve been waiting here all day for no reason? Of course. And yes, folks, this is only the beginning…
There is zero accountability at GSO. Negative accountability, actually… because as previously mentioned, one has to legitimately put forth an effort to be this irresponsible. Perhaps employees receive bonuses for achieving angry customers? Maybe the employees are vengeful against the owners and are maliciously attempting to drill the business into the ground? Maybe the GSO is owned by the Taliban???
Drivers have complete discretion to just blow off a delivery, with absolutely no repercussions. Many times, month after month, it’s been the same damn non-​English speaking delivery dude mucking it up again.
I can’t understand why any reputable wine distribution business would use this service. Yeah, it’s REALLY that bad; avoid at ALL costs kind of bad. So how does GSO even exist? Are they a front for a money laundering scheme? At least THAT would make some sense.
I’m off the phone now. Customer service has received no updated information, and cannot even communicate with tracking department or drivers. A supervisor can, but don’t expect a solution. Don’t expect things to be handled like a real business. These schlep-​rocks are incapable of instituting «fixes» for failed or late deliveries. I can’t tell you how many times I have been ASSURED by a supervisor that my wine packages will be delivered, yet each and every single time they are not.
The BS that spews from these «supervisor’s» mouths really makes it all worse. They will insist that your delivery is still coming, and keep you waiting at home in the mistaken belief that your package really will be delivered by that late 8pm deadline, even though it was originally scheduled by 4pm. Then at around 9pm you realize you’ve been swindled out of your time, waiting around for nine hours for something that will not be arriving — that you’ve been lied to over and over again as if it’s a game — and yes, you get to go through this wonderful cycle of ludicrous inefficiency and BS again another day. Maybe even a couple more times! Isn’t that a great service this company provides?!
The employees must enjoy it, at least. Taking money out of your pocket is what they’re doing. Time lost is far more valuable than a bargain deal on a case of wine that costs you several hours to try and receive. And if you add in the frustration factor, this company should be paying us to deliver our bottles.
This cycle of failure has happened so many times now, that the only logical and possible conclusion is that every single employee there is trained to just tell you what you want to hear, that they hire any TomDickHarry around to drive about and deliver packages, and not a one of them has any desire to succeed at their job description. Winners, all of them.
Unfortunately, the majority of wine clubs don’t offer any other shipping options. I’d gladly pay MUCH MUCH more to not ever have to deal with this garbage and it’s «employees» again. So the only real solution = no more wine clubs that use GSO.
Special Thanks to customer service supervisor «TAMMY» and her «promise of delivery» for helping make this review so special. And a Shout Out to «Lea» too, for feeding me false glimmers of hope all day today that held me home for these past 9 hours.
Go GSO!!!

Same problem as the others. It’s happened to me twice on two different items. I’ve been at home the whole day, and the driver/​delivery guy never actually attempts the delivery. They just say «unable to bypass security gate». They don’t push the buzzer, knock, or call. I’m questioning whether they even show up or not. Absolutely terrible delivery company. Everyone else (especially UPS) gets through the gate without a problem. Is GSO really that incompetent?

My husband was very excited to make it off of the waiting list for a wine club. GSO attempted a delivery at 8am on Wednesday morning. The slip that they left was left on the ground next to our doorstep with the paper covering the adhesive still completely intact so our delivery guy didn’t even bother to try to stick it to our door. We called that afternoon to schedule our delivery for Thursday between noon and 4. I had to pull my daughter from one of her favorite classes so that we could sit at home and wait. I sat in my living room for 4 hours but the delivery guy never showed. I went outside at 4:15 to check for them leaving a slip, however, I was sitting in my living room the whole time and my dog goes crazy if anyone rings the bell or knocks on the door and I know that no one came by. No slip. So I call. The delivery guy tells them that he tried to deliver the package at 3:20 but no one was home and he couldn’t leave a slip because he had run out of slips. They told me that they would work really hard to get the package to me that evening. Still sitting around my house waiting for the package, they call at 7 to let me know that they would not be able to deliver that evening, but could schedule another 4 hour block at another time. And, they said that they would be sure to tell the driver to leave a slip if he wasn’t able to deliver the package. Instead, maybe they should be sure to ring the doorbell? I find it ridiculous that I have already sat in my house waiting for this package for almost 8 hours and will once again have to waste another day waiting on this shipment.
If you can avoid it — do not use this company!

I wouldn’t think you could write a review about a delivery company. Really, how difficult is it to deliver a case of wine? Apparently pretty difficult with GSO.
I had problems with damage on the delivery and called three different days before I got a response. Each time I got the «Well, I see you called here in the notes — no one has called you?» response. Well, duh — likely not since I’m calling again…
Finally I got a supervisor who said he would follow up. Then the line «well sorry, I don’t know what to tell you.»
If you are considering this company and want to to keep your customers — go elsewhere.

0 stars. Still waiting for my package. two days of scheduled delivery times and first excuse was that the package never left their location after making me wait for four hours. I even called to followed up within the 4 hour time period and they said that the driver is still enroute. They rescheduled for tonight and the excuse at the end of the four hour timeframe was that the driver ‘s vehicle is overheating and if he doesn’t make the delivery tonight (hint hint— he’s not coming!) then we have to schedule tomorrow’s four hour window. That’s 12 hours now of my valuable time waiting to sign my shipped wine. I can’t wait for tomorrow’s excuse. I told the winery to send my wine via UPS (dependable and reliable) otherwise, I will cancel my membership if I have to wait for my wine delivery through GSO. What a waste of time and revenue for all! If you can’t provide honest, reliable, and efficient customer service in this economy, you can’t survive!

I am completely angry with this company and their service. Last time I was expecting a wine shipment I scheduled a day and time and then was told that the driver attempted delivery but no one was home. The problem with that is I was home waiting all day and did not get a post on my door and was told that maybe the driver went to the wrong address. I feel that the something happened and the driver didn’t even both to attempt to deliver it, but I have no proof of this. It was a complete pain. This time has not been any better. This time I scheduled a delivery for today. Because of where I live GSO can only deliver between 12 – 4 and that in and of itself is a huge inconvenience. I rearranged my entire schedule to be home today and talked to multiple people confirming that the delivery was today. I called at 3pm today to make sure the delivery was still happening because I do not trust you guys based on what happened last time. I spoke to a women who told me that she doesn’t know what happened and that the package was suppose to be on route, but for some reason it was taken off. No one told me, I rearranged my entire day, and now GSO is telling me that it is rescheduled for tomorrow. AVOID THIS COMPANY!!!

I would give a 0 (zero) star review if I could.
Terrible customer service the the phone. 3 days of attempts at the wrong house for a bottle of wine. They are just bad.
AVOID THIS COMPANY
Read the other bad reviews, I wish the person who shipped me this wine had.
They also go by the name GSO. Several winery’s have started using them, it’s a bad choice.
Each location has Seperate review pages, they keep making new pages to out run bad reviews.