My Window Man

Once they get your phone number they won’t stop calling soliciting work. We used them several times but quit after they refused to stop calling us inbetween service calls.

These people should not be in business, they’re terrible. I hired them to primarily clean my mini-​blinds, I decided to have the windows cleaned too. When they arrived a young man was assigned to clean the blinds. I was told on the phone that they would be taken down and washed outside, but the man in charge said ‘no, they don’t take down large ones’. He said they would be washed with soap and water. I was doubtful but thought maybe they were good at it. Well I was wrong, only half of the blind was clean, and all the dust/​dirt was pushed around the cords.
As for the windows. they’re clean but some still have squeegee marks and they didn’t clean the window sills like I was told they would.
I called and said I wasn’t pleased with the blinds and I was told someone would be out to re-​clean them. No one showed. I have called many times since with no response.
I was ripped off, They are terrible people.

My Window Man returned to do the windows that were missed – a few of the windows will need to be replaced due to condensation-​as for the others the quality that once existed with this company is no longer here– most of the screens were not brushed, still thick with dust– streaks and marks present from the squeegee):
Soooooooo, sadly ends the relationship with this company):

Don’t use this cleaner! I have used them in the past but this time it was a terrible experience. They didn’t clean all my windows, some screens were left on the side of the house, screens not re-​installed properly along with being bent! I called them and they would not come back to do the job right. They charged extra to clean the tracks which were poorly cleaned. I paid for services not rendered. They don’t call back and they don’t refund. I will never use them again! Do not use this window cleaner!

Large residential home in Camarillo, CA. Used company over period of 12 years over $ 3K business. Used to be a balance of value and quality of work, however quality varied greatly and had to inspect after washer said it was done or called back to correct. May of 2014 had problems with some screens not brushed and called owner (very difficult to get timely return calls) and was told over the phone that screens were corroded, not dusty. My reply that I know dust and I dusted them myself. Attitude of owner was condescending but offered discount on next job. In July I noticed a screen frame was broken and screens are only moved by window washers, I usually do not inspect the screens but this one fell off on a windy day. I wrote a long letter to owner detailing my dissatisfaction and received a response that none of the problems were company’s fault. This might be summarized as a stand off with me being a super picky customer and that might be true, however the company attitude
was that the customer is not competent to assess quality and is obviously wrong is not acceptable. I will go elsewhere and maybe I can now avoid their numerous telemarketing calls.

I kept meaning to Unilocal this company as they did my windows a couple of years ago. I’ve had my windows professionally done a few times and cringe at the price, but I have a two-​story home, so worth it I figure for me not to fall off a tall ladder, plus I figure if I pay for a professional, I’ll get a job done better than I could do myself — WRONG!
I called and received a quote for all my windows and told them I wanted to screens cleaned as well. The young many arrived and started upstairs cleaning windows. I noticed him on the back lawn brushing the screens off and not washing them. I thought that was maybe his process before he actually soaped them up. Then I saw him start to rehang a screen and stopped him and told him I asked they be cleaned. He informed me «that is how we clean them» and I told him «no, I want them washed with soap and water.» He then told me that would be $ 5 a screen! I told him forget it, I was already paying more than I cared to and I was not happy it didn’t include the screens. He did a mediocre job on the windows, but I can honestly say I can get them cleaner. You could literally tell how he «cut corners» by not cleaning the glass all the way to the outside corners. Before he left, he wrote his name and telephone number on a piece of paper and said he was going out on his own soon. Really, he thinks I’m going to call him?!
When My Window Man called and followed-​up with me that week, I told them I was very disappointed in the work done and more disappointed screens were not covered. All they offered was a 10% discount on my next window cleaning — really — Big Deal!!! I told them I would never have them come again, even with a big 10% discount. I also told them I couldn’t believe they wouldn’t offer to redo the windows since I was unhappy. I now make sure I always tell my friends not to use them.
Then months later I receive a call that its time to get my windows clean. I told them «take me off your list.» I still get calls probably every four months or so and just ignore the call. Just got a phone call again the other day from My Window Man — that’s what prompted this Unilocal review. My Window Man, if you are reading this, you need to learn about customer satisfaction and word of mouth will get you more business than annoying phone calls. Sorry!

I have been a customer for over 10 years. I have stayed with them because of their professional attitude towards their business and the quality of the service they provide. I tell them to contact me twice a year and that’s what they do. If its during the rainy season (when we have rain) and I want to hold off, I tell them to call back back in a couple of months and that’s what they do. I am a busy working person so I consider their calls a service. My windows are always clean when they leave, each person seems to know how to remove a couple of my more difficult screens and I haven’t washed the windows! I will continue to use My Window Man and have recommended them to others.

I have been a customer for at least 10 years. What I appreciate most about My Window Man is that they call me twice a year, always when I’m ready for service — I never have to chase them down. Appointments are convenient and on time. I wish they did gutters, too!

This company will call & bug you twice a week to drum up business, but have no regard for their customers, not even loyal customers, they lie, they never call you back after promising they will call you, they refuse to take responsibility for destroying your property, they do not return phone calls, and their staff is only nice and professional when they want your money!!! BEWARE! THESE PEOPLE ARE EVIL.