Serenade at RiverPark

New management are just as bad. Very unprofessional. I avoid them as much as possible but when I do have to go to the office, they seem soo bothered when I enter … Or anybody enters! This is what she said «did u need something?» They are very rude! Maintenance are always playing around with the golf carts.

I’m SHOCKED to see such a low review on in my opinion is a stellar company! I moved here from Florida without ever stepping foot on the property and Eloise and Christina made my decision to reside at Serenade a «no brainer!» I felt so comfortable dealing with these two ladies over the phone and via email correspondence that I backed out of my lease with Spanish Hills in Camarillo. Since I’ve moved into the complex, the ladies have been nothing but friendly, hospitable and professional on a day to day basis! I wish I could recall all of there names, but trust me when I say that everyone that works in the leasing office will go above and beyond to make you feel as though you’re the most important person in the room! Obviously you can’t please everyone, but let’s not be overly critical! Keep up the great work!

I have lived in this complex for about 4 years now, and I believe that they deserve more credit. I know that there was a lot of problems with management, but overall the location is great. My advice is if you are ever going to rent here, rent a unit with an attached garage, and parking WILL NEVER BE AN ISSUE. Unless of course, you have guests. Our appliances never broke down in the years we have lived here, and whenever we needed a light bulb changed or any type of maintenance, they always came through. 3 stars because of my check getting lost, the gym equipment not being maintained (more machines are broken now!), and the lack of security. My neighbor has had her car broken in to twice! Her windshield wiper was even stolen! I see homeless people digging through dumpsters here too.

Pretty expensive for such a small place but the location convinced us to do it. If you have a pet look elsewhere because they’ll keep you’re entire security deposit and send you a bill. They charge 500 dollars for a pet and flea treatment on a 2 bedroom. 400 dollars to paint the walls because they want to do a color change, 600 to change the carpet (and I’ve never not seen them change the carpet when someone moves). They charge to clean the apartment when I left even thought I cleaned it another 125 down the drain! There were some other random things they charged us for but they kept our 1200 dollar deposit and sent us a bill for another 800! The 25 page lease should have been a red flag! I suggest looking at other place, beside the collection gets old.

We moved here from another state so this was our only option we thought would benefit us as it is a beautiful area and the apartment inside is nice. The day we moved in we realized the water was shut off because the former tenant didn’t pay their bill. So we spoke to Elouise, the same lady who helped us move in replied with, «Ohh there’s nothing we can do about it. The water company is closed on the weekends so you’ll have to wait until Monday to call. I’m sorry. There’s a bathroom downstairs?» Kept calm, waited until Monday, so we called and they told us even tho the bill hasn’t been paid it’s the housings responsibility to keep the water on. That’s when we knew we’re gonna have problems. The pool is nice, gym is nice, the stairwells are disgusting I’ve seen dog crap on them. I wish my kids can play outside, but not everyone picks up their dog crap. Perfect place for rooming with someone or couples and people with pets, not for families though it just isn’t home for families. Maybe it wouldn’t of been such a big deal if we hadn’t gotten the response we did from her. It was their fault we went 3 days without water! The worst start of moving here for us and we can’t wait until our lease is up. –_–

This place is one of the worst places I have ever lived. The reviews about how you are really regretting your decision after signing the lease are very true. I moved in just a few weeks ago and cannot wait to leave. When I moved in, the water in the kitchen sink was backing up, so I turned on the garbage disposal (for the very first time) to clear the water and it backed up big time and water starting rushing out underneath the sink through the garbage disposal and onto the floor. I’m sure it leaked through to the first floor. I called the leasing office (as I consider this an emergency situation) and they indicated maintenance would be coming. Several hours later and the office was closing for the weekend and no maintenance. I called the emergency line and got no response. So I couldn’t use the kitchen sink for two days until they reopened on Monday. The pantry still had food and spill marks that I had to clean. The garage wall has marks that look like someone was bleeding and wiped it on the wall. Trash is constantly left in the stairwells. The property may look nice and lush but the stairwells are disgusting.
So to top it off, I tried to pay my rent on the third (if you don’t pay by the third, you get a hefty $ 200 late fee) through their online portal (which they urge everyone to use). Well the portal was not working. I called the leasing office repeatedly to get help because I could not sign in and continued to get an error message. I kept getting the leasing office voicemail and no return call. I also emailed. No return email. They use a company called PayLease to process payments so I contacted PayLease directly and they indicated there was an issue with the Serenade portal for signing in. So the PayLease rep instructed me to go directly to their site to process the payment. Since it was getting close to the deadline, I used my credit card which seemed to go through. There was even a hold placed on my card to reserve the funds and the nice hefty $ 65 fee to pay via credit card. I thought all was well. NOT SO FAST! I leave for work this morning and find a not so nice 3 day notice to quit taped to my door and open so that everyone can see! UNBELIEVABLE! How about folding that up and putting it in an envelope and maybe taping that to the door so I can not have my name shamed to everyone who walks by? I do see that the payment was never fully processed on my card and the hold has been released so not sure what went wrong with that. BUT I’m just hugely irritated at how this management staff treats their tenants that I may just take the losses and leave. I wish there were more decent apartment options in Oxnard. These landlords need to obtain some basic customer service skills. SO DISAPPOINTED and moving is not fun. The only upside to this place is that the other tenants are incredibly nice and the pool is a great place to do some lap swimming… it’s nice and heated so you can go at 8 a.m. when it opens and not freeze your butt off. Good pool. BUT I would recommend avoiding this place at all costs. Nobody wants to be treated that way when it is regarding your home.

I lived here for a year with my wife and my dog. At first glance you might think this place is a dream resort waiting to happen. After signing those papers, you’ll realize its a nightmare you can’t escape!
The parking situation was god awful, we had a one bedroom apt and both my wife and I have our own vehicles, so it was understandable that one of us (me) would have to park on the street. I was fine with that until the collection and some of the new properties around the block opened up and I was having to park sometimes 2 – 3 blocks away! Then they did this whole «reassignment» and again just messed up everything.
Then there was the «service requests». We had a frayed carpet in our apartment that NEVER got fixed, and a dishwasher that only kinda worked right. They never got around to fixing it and when we moved in we noted these things and they promised us some Target gift cards as compensation… well we never got those either.
The only reason I am giving this 2 stars instead of 1 is due to how nice this place looks, the pool and hot tub are very nice and the gym too! If you own a dog, the courtyard is a great place to take them. But beware, we have witnessed dogs attack other dogs due to their owners having them off leash.
This place has potential, but needs a major overhaul and the parking situation is something that I don’t think they are ever going to be able to fix, just due to the layout of the area.

Honestly, I don’t understand why this place has such bad reviews. I just resigned my lease for my third year, and we love it here. My kids are able to play outside with other kids in the complex, the neighbors are friendly, and I have had nothing but good experiences with the maintenance service and management. Janet is wonderful, and I am always helped right away when I go into the office — everyone is super nice to me. The apartments are lovely, the pool area is beautiful, the landscape is gorgeous and always clean. Very family friendly atmosphere. I would totally recommend this place to anyone looking to rent in Oxnard.

I lived In this apartment complex for just over a year. I had nothing but a pleasant experience with the staff and the maintenance. Each time I had an issue which was very few maintenance came and took care of it ASAP. I even had an issue with my garage before I went to work and they came right away to help me. I didn’t have to pay extra for my garage or extra parking space (you should receive both with a 2 bedroom). My apartment was great and the walk in closet and balcony were amazing. There were always people at the pool but everyone was very respectful and kept the area clean. The main manager and resident staff were always polite and took care of anything I needed regarding my apartment. I think the rent went up since I moved out but compared to most apartments in that area you can’t go wrong with the serenade. The apartments were clean and up to date. Great location and great apartment. When I finally had to move due to the military they were nothing but accommodating and understanding.

Although this complex is nice and clean on the outside not everything is so great. The day I moved in I noticed that there was broken blinds on patio, the water heater door was open, my garage door was broken, over half my lights didn’t work and there was dirt everywhere. Not even kidding I found an old sock behind the toilet and a old wooden spoon in the dishwasher. I do not believe they clean the places at all after someone moves out. They had paint drips all over my bath tub and the garbage disposal smelled horrid. To make things worse I have these extremely rude neighbors above me who blast their music and tv so loud its not normal. They can hear perfectly fine. I have called the management multiple times and they do not do anything. They tell me to call the cops. Like really isn’t your job to issue noise complaints when a neighbor is complaining. The management sucks, and half the staff is incompetent. The worst apartments I have ever lived in hands down.
Update Number 1 Sunday March 1^st: I just called emergency maintenance since its 12:30 at night and my sink is spraying water out the bottom and my disposal overflowing… The guy says put a bucket under it. Are you freaking kidding me? Whats the point of your fat ass as emergency maintenance if your not going to do anything!!!
Update Number 2 Monday April 13^th 2015: I complained about a neighbor above me being extremely loud late at night. The email I got back from management basically said Im not allowed to complain since the noise was not in the specific time frame they wanted. And they told me if I don’t like the noise I need to move and that they were not going to do anything. I am about 5 seconds from contacting my lawyer on this piece of shit place!!!

Way too many apartments with not enough parking. Then if you park in the future resident’s space versus having to walk from Target you better get there at 7 am sharp or they will have you towed without one warning. I think that is their entertainment for the day. Sad, sad, office personnel. Awful people. If I could give them zero stars I would. I can only hope their cars get towed one day and they go through the same headache.

Lived here for about 3 months while waiting for our home to get built in Riverpark. Clean, modern apartments and pretty quiet for a large apartment complex. Also most of the units have their own washer and dryer.
The reason for the low rating is the parking. I had an assigned spot, however someone else was always parked in my spot. When I called management about it, they said they couldn’t do anything and they couldn’t call the tow company for just one car! My husband always had a hard time trying to find street parking.
Had a terrible time moving out! I paid everything in full, however a few months later they tried to send me to collections for $ 7000!!! Good thing I had all my paperwork to show that I owed them nothing! Even the collections agency lady said this apartment complex was sending everyone to collections for large obscene amounts that didn’t make any sense. Great looking apartments but awful management. Be sure to keep all of your paperwork.

This place is the worst place to live ever, there is absolutely no parking whatsoever for guests and the people around here are so noisy, you can call the cops and complain to management all you want but they will do nothing about it. I really wish I never signed the lease to stay here for another year, DO NOT RENT HERE!

It’s unfortunate that the lowest you can give is a one star.
I lived here for two years, since 2012.
The best thing about it were the location and the $ 99 deposit special at the time and the amenities.
The management has changed at least 4 times since then.
For the first year our oven did not work very well, if at all. I had put it THREE separate maintenance orders and even then it STILL didn’t work well! Electric ovens will forever be a NO-​NO on my list. I LOVE cooking and baking and electric NEVER does the job right.
We’ve had people move in and out across from us at least 3 times! That should have been a sign if people don’t stay longer than a year. There was a dog that would bark NON-​STOP for 2 hours every morning for a good month! I had called in the noise complaint at least 4 times.
Parking was ALWAYS an issue, and not just for us. My boyfriend and I had to park on the side streets across and/​or next to Target. We let my sister have the designated parking spot because she was pregnant and worked late shifts. We had a garage, but all of our schedules were different. There are NO guest parking spots in the complex, except for the few at the leasing office for «future residents». Your friends and family have to find parking on the side streets or even at target.
Fire alarms went off at least 10 times! They are EXTREMELY LOUD and would be going off for 10+ minutes! One time a maintenance guy had accidentally set the alarm off while power washing the halls and management has the audacity to send residents letters with warnings about the excessive fire alarms going off and having to charge us if it continued.
Late fees are RIDICULOUS! $ 100 off the bat for being late!
Pricing was going to be increased another $ 300 upon our lease renewal. (We did not renew for a 3^rd year obviously) The increase is a JOKE especially with the poor maintenance service, unaccommodating staff, horrible parking, and noise!
Initially the place was nice, but gradually became a nightmare. I noticed many recent reviews are of residents living less than a year. I’m pretty sure their minds will change the longer they stay.
It has an overall review of less than 3 stars for a reason. Many reasons.

Serenade is a great place to call home! I’ve been here now 3 months and I have found the staff –especially management, to be extremely professional and kind. My daughters love it! They have done the crafts in the office with the staff and have a blast doing it. The pool is awesome and the gym is top notch. They keep the grounds immaculate and from what I gather, I think they are putting in fire pits. I cant wait for those! The Collections being across the street is super convenient. I would recommend this place to anyone.

I enjoy living here and have had a completely positive experience with management and maintenance. It is a quality place to live and I am proud to live here. You can’t beat the location, it’s across the street from practically anything you want, with new places opening up all the time. It is a friendly, quiet, safe, and well-​maintained community… and I love the amenities!

Lived here for not even a year! Management is horrible, no parking, my first place on my own worst mistake I made was to trust this place! Once you tell the staff you will contact management higher then what they offer they throw a fit and threaten you that it’s «not in your best interest to do that»
Place sucks tell someone you hate to move there!

I have lived here for one year now and there are a lot of things I love about it:
Cleanliness — all the apartments have new paint and carpet when you move in. The grounds are kept up every day. The apartments get fresh external paint every spring. Never any litter on the ground.
Amenities — 24 hour gym that has a lot of machines, very clean, large swimming pool and spa. Target and the Collection are right across the street and you can walk to dinner or a movie. This is also one of the few places you can get Verizon Fios and it is VERY fast.
Price — When I moved in the price was only $ 1490 for a two bedroom, this is an amazing price for the 1000sqft apartment I have. Recently I believe the new management has greatly increased the prices, though. I couldn’t find a better price at the time.
Apartment — Very large rooms, granite countertops and new appliances, large bedrooms with walk-​in closets and in unit washer and dryer. I couldn’t be happier.
Cons — The parking situation has been a nightmare; management has changed hands three times in the short time I’ve been here and just recently they have assigned the parking. However, they force you to use a tandem garage and this doesn’t work for my roommate and I because we work opposite shifts and always block each other in. They are threatening to tow anyone who parks on the street so I will be looking for a new place to live despite how much I love my place.

My reason for 2 stars, pros + cons.
PROS
+ LOCATION!
+ Brand new construction. I believe it was built in 2009.
+ I’m a sucker for plants, the landscaping here is pretty neat.
+ I moved here October of last year, & I scored a cool special ($ 99 deposit). However, the rent here is still high ($ 1329) for how small the apartments are (mine is the Alto model @ 798 sq feet)
+ 24 hr gym with yoga room. Towels are provided.
+ Stacked washer/​dryer in unit.
+ Air conditioning is central air & works lovely
CONS
— They are HORRENDOUS on their late fee policy!!! I was late twice, & they tack on 10% of your rent, which made the late fee $ 123. They will NOT work with you when it comes to your money. For example, I offered them my rent of $ 1329 & I told them I didn’t have enough to cover the late fee. They would not accept my payment of $ 1329 & said to have the full amount (including the late fee) asap or else they tack on an additional $ 500 for attorney’s. Corporations will not work with you!
— White appliances, not my favorite…
— Electric stove, which I don’t prefer.
— The unit tends to not have good insulation as the unit heats up quickly & the air conditioning goes on & off quite often
UPDATE:
The property is lovely — who doesn’t love new construction, washer/​dryer in your unit, the convenience of the location? However, my rating is going from 4 to 2 stars because of the management. They are very rude, and do not care. They are lazy. I once asked to put in a work order (my dishwasher hasn’t been working for 2 months), and they were very rude about it. Prior to coming in there & speaking with them in person, I CALLED, and they said they will put in the order, but never was done, hence me having to go in there in person to talk to them.
By the way, if you have anything broken, expect a month delay, I feel like maintenance only comes once a week, usually on a Monday is when they came to my place. Also, I might add it took multiple attempts with maintence (4) to get the dishwasher up & running again.
When I first moved in, back in October of 2011, the old staff was friendly, inviting, and really was caring. Ever since the new staff took over, it has been problem after problem.

When looking for apartments, first impressions count.
We have been looking for something very specific in apartments and there are only two or three places in the area that fit our criteria. All of them are a little on the expensive side so I usually expect a bit more in guest service.
We went here on a Sunday afternoon. There was a huge «Welcome Center» with plush couches and decorations with only one thing missing, someone to help us. There was sign indicating that they were «out showing» and they would be back soon. We waited no lie almost 45 minutes. I don’t know what could take 45 minutes to show, but I can tell you this will not be a place we will be living.
As to the other reviews I can tell you while I was there I walked around the pool area and there was tons of little unsupervised kids running around screaming, climbing all over the nice pool furniture and ruining the environment.
The whole place is very nicely located right across from the new Target in Oxnard, but the whole experience makes for a total pass.
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