The UPS Store

I’ve used this UPS Store for three years in support of my e-​commerce business and have always found the staff to be professional and courteous. The services rendered include mailbox rental, receipt of USPS/​UPS returns, notary and USPS/​UPS drop off point for my own accounts.
In my opinion, the negative Unilocal reviews aren’t a reflection of the business but rather the raters. Seriously, one rater wants to void a valid rental contract, a second wants to ship an order without knowing the mailing address beforehand and finally another visits three times in a single day for notary services without calling ahead?

I have had a box here since we moved to Oxnard in 2010. I recently recommended them to a neighbor who told me they had some negative reviews on Unilocal — I thought how can that be? I am in this l place almost every day and would have noticed something odd if there was something going on. So I am surprised by the negative reviews and then felt bad that I had never bothered to leave a positive one!
I generally use Unilocal for restaurants — but this little store actually helps me and my business. There have been many mail thefts in our neighborhood and surrounding neighborhoods so knowing I can have important things shipped to them really helps. They have assisted with shipping questions and I love that I can stop there to handle mail on tax deadline days when the post offices have long lines.
I had to chuckle when I read the negative reviews — most of which sound very much like «user error». I do technical support as part of my job and shake my head — customers get insulted if the FIRST question I ask is: Is your computer plugged in and is your power on? But they get angry if I have spent time troubleshooting the problem they initially describe only to ask later if the computer is plugged in.

I was very skeptical of going into this store after reading the reviews but I called ahead and asked if they would just weigh a piece of mail for me so I could ensure I had the correct postage. They girl was polite on the phone and said yes. I went right in and had 37 invitations — she weighed one and informed me the postage was just right and even offered to mail the envelopes I had in my hand. I asked about their services and she said stamps, all sorts of mailings and notary public. I asked about the notary and she pointed to her and I saw her sitting in the back! I would definitely utilize this service again and I dealt with a nice lady with brown hair, not a blonde lady as someone else referred to below.

Come here if you want the worst customer service ever experienced. I came here to ship out a phone my boyfriend found at EDC. Firstly, the blond curly haired woman inside was a total b****. I understand completely that making labels and packaging items is not a fun task (I used to do it at my old job) HOWEVER it does not excuse how rude she was. I was still trying to get information from the guy I was trying to send the phone to so I didn’t have all the information at once and for a seemingly thorough woman, she didn’t seem to be please by how disorganized I was and she had a sour look on her face the entire time. She didn’t make eye contact and was very snappy in her responses when I asking about the COD. I couldn’t wait to get out of there.
Anyways, I received a check from COD and when my boyfriend went to go pick it up, she rudely told him that I had to be the one to do it, understandable, but when I went to go pick up the check myself, the woman and her father apparently did not communicate on the location of my check so drove all the way across town to be told I could come back for it or wait an hour for her to come back from lunch because she wasn’t answering her phone. I was in a hurry so I asked them to just mail and it took THREE WEEKS.
The man was very kind but she was a probably. I understand that working with people isn’t always the best, but customer service is still very important and her attitude is inexcusable. Never coming here again.

Would give 0 Stars as well if I could. I opened a box there in haste on Christmas Eve for a crisis I was in, and after a few days realized it really was wrong location. The manager there advised me they wouldn’t refund a dime! As well, they would not return any photo copies they took of my personal information.
I should have gone with initial gut instinct and NOT opened up a box here, but I didn’t listen to my gut! Now I’m paying for services not tendered! This is our right fraudulent and wrong!
This won’t be the end of it as I plan to open a small claims court case against them for a full refund plus demand the return of photocopies of my personal information!
Consider this a lesson learned for everyone! Stay away from this location! BAD NEWS all around!

Would get no stars if possible. Owner is defensive and unprofessional. Have given them more than enough chances. Stay away.

I came in yesterday to get a box. The woman there was really helpful with choosing the correct box for the item I was shipping. She even offered to package it up for me even thought I wasn’t shipping it with them. In the end she only charged me for the box itself. That has never happened before to me at a UPS store. Usually they nickel and dime you for every little piece of tape and packing peanuts. I will defiantly go there next time for my shipping needs.

I went to this UPS Store 3 times, morning, afternoon & mid-​afternoon, to try and get some paperwork notarized. 3 times I was informed the Notary wasn’t in and would be in the next day. I gave up! It was a convenient location — practically across the street, but customer service was NOT up to par — especially the notary aspect of it!
Drove a few miles over to the UPS store on Ventura Road. Not THAT is how a business should be run! Quick, efficient, knowledgeable — AND the Notary Public is there EVERYDAY from open to close!!!
I will be driving the few extra miles for any future shipping/​notary needs!