Enterprise Rent-A-Car

I will never rent here again. The people were real nice and professional, but the vehicle I rented should have not been available for anyone to rent. The car was dirty and full of smoke. The smoke smell was so overwhelming we were tempted to take the car back, but we really needed it to get to work. When I called to ask for assistance, none was offered. When I brought the car back, the representative denied that the car smelt like smoke.

My first time using the Enterprise at Oxen Hill and overall, it was a pleasant experience! I had formerly stopped using Enterprise and returned «home» after a horrible run with Budget. On this business/​leisure trip we needed to drive from National City to Wilmington and went in on a Friday morning to get our car. The store was PACKED, our pick up was late but he was so kind and it was his first day, and the wait was super, super long. BUT, in spite of all of that, the wonderful customer service, the willingness of management to offer us a better deal and the general friendliness of the staff took the edge off the long wait. I would note as well that this location did not have large variety of cars to choose from — that was a bit disappointing.
I would use this location again, our experience was really good!

They are open 7 days a week. Can get a busy but the team there is quick and work hard to get everyone in and out.

Let me start off by saying the staff is always very cordial… never have a complaint with them.
I generally use this car rental company because their location is really convenient for me.
The only reason why they didn’t get a better rating with me is because they don’t ever have a variety of vehicles. So if you need to get one that is bigger than standard (SUV or VAN) then you will have to try to call well in advanced or go to the one in Regan Airport (like I end up doing).

I rented vehicles from this location on back-​to-​back weekends in June. I have to commend the employees at this location. They were very professional, curteous, and just an overall pleasure encounter. I don’t remember her name, but I think she was a manager, but the way she handled a customer who was being extremely rude and impatient was nothing short of praise worthy.
The only thing preventing me from giving this location 5-​stars, is the wait time. They use a sign-​in sheet and their appears to always be at least 7 – 10 customers waiting. While the friendliness and pleasantries are nice, they need to have more of a sense of urgency in getting customers in and out.

Poor service. Employees are over worked. Poorly staffed. I wish they would get their act together.