Ken’s Towing

We got in a bind on a road trip from Texas and Ken’s guys were amazing. So quick and friendly and reasonable. Thanks y’all!

Ken’s towing has the worst customer service of any business that I have ever heard of. My mother payed for a new engine to put into her truck by Ken’s. They pulled the old engine out and rebuilt it and told her that they replaced it with a new one. He provided a one year warranty for the «new» engine. After two months the engine failed. Despite providing a one year warranty for the «new» engine Ken’s refused to honor the warranty because he had, without our knowledge, outsourced the replacement to another shop. After nine months of arguing and threatening a lawsuit Ken still refused to pay for the replacement and said that he would ship an replacement engine to the shop where the truck broke down. Three months later the engine finally arrived. After the engine was replaced Ken refused to pay any labor costs for the replacement. DO NOT USE THIS SERVICE AT ALL. I wouldn’t let this company change even a light bulb in any vehicle that I own.

This kind of service is rare. I called AAA when I ran out of gas on the highway. A representative from Ken’s Towing came to assist — they were prompt and efficient. As I drove a bit further, there were still lights on the dash. I called back to Ken’s Towing and they told me to come right over. They helped me immediately, cleared the lights on the dash, and sent me on my way without charge. There are places significantly closer to my home but if my car needs service in the future, I will be headed back to Ken’s Towing.