Autozone

I have been a customer with autozone for 3 years now, and today just proved even more why I trust their service. My pt cruiser was in need of a new need battery terminal to replace one that was singed. Me being the handy girl that I am, I took this challenge on by myself. Unfortunately my car is old so I was not able to do a complete change myself. 2 trips and a bunch of returned items later I finally bought a terminal cable splice and proceeded to repair my cruiser. It was closing time when I started to work on my car but I was having a bit of trouble cutting the wires. That’s when Daniel and Jamie yet again came to my rescue. These two gents made easy work of the terminal splice and before I knew it my car was up and running again no problem! They assisted me throughout the whole day and even when they were off the clock they still gave me a helping hand. The autozone staff are always very nice and generous and will continue to have my business!

I was forced to go here again due to them having what I needed in stock. I swear, I feel like I’m Surrounded by idiots when I go in there. All I want is the part I come in for but they use every sales tactic possible to try to sell me some bullshit I don’t need. No I don’t need any fucking fuel system cleaner, if I did I would have grabbed it off the shelf. Unbelievable. As a mechanic I come in knowing what I need, I don’t need a parts guy that doesn’t know the difference between points and a condensor to tell me what I need.

Let’s say if I can leave No stars I would!!! This place is a mess I called to look for one part they transfer me twice tfinally get how that person who’s name is Javier to give me the information needed then I called back and they claim they never leave even have the part didn’t even understand what part I was looking for! I don’t get it if you’re going to say you have it you should have it and not lie when you call back but he never called or help that person it would like high school a few people talking to each other both in denial that they spoke to me! Your better off trying any other place!!! Didn’t even care to help me find part at another location! Felt so helpless and no good Customer service!

I found the items I wanted and went to the cash register. An employee went from the register helping the customer in front of me to a phone ringing near what seems like a parts counter. While at the register a line formed at the parts counter, after the two employees helped customers that had gotten into that line. I went to ask the employee at the counter who cut me off and told me the lines right there. His tag read ASM. I went to Napa right up the street they have a sign that reads «line starts here».

So my car was in terrible need of a new battery. I called around to get quotes and Auto Zone was the closest one to my limited budget. A technician checked to see if I really needed a new battery, soon enough, he confirmed my fear. That’s okay, it happens, things new to be replaced sooner or later, I told myself.
Now I can’t change a battery, as far as I know About my car is that is white and SUV. Colton, who I believe is the manager, helped me out changing my battery today, figure out what model I drove and let me use a badass coupon I found online.
5 stars for being so helpful, attentive and bad ass!

I went here to get a new brake light, and I was ready to take charge of my car issue which I had been pushing off, but I watched a youtube prior to arriving on how to fix my break light prior to arriving at the store and was ready to go. When I got there Daniel W helped me select the correct light bulb, then he offered to install the light. This was greatly appreciated because he had told me to purchase lube for the installation, and if I had installed it, I would have put a little dot on the bottom of the bulb, not realizing that a generous application was needed. He then had me step on the breaks and we realized I had another bulb out, and he figure out that the taillight had somehow gotten unplugged. Overall a very productive/​successful trip, everything was resolved, and I didn’t have to feel like an idiot, like you do at other competitors.

Again, this guy (jeff) deserves props (maybe a raise).
Went in today for a brake light bulb and he had a (seemingly new) woman working for him that was all over the place and didn’t know what she was doing, he maintained patience with her while still making me feel like priority while I was in line. Talk about management skills! He is fast and efficient as all hell. Good job Jeff, I only go to this auto zone because of you. The other auto zones have rude employees that don’t know how to multi task let alone manage. But this one is lucky to have you.

Both times I have been into this Auto Zone I had outstanding customer service. They were friendly, helpful and installed my lights both times for free. Even had to remove my Battery for a headlight and they didn’t mind.

Poor customer service, especially this one dude named Boy or loyd, was so sarcastic and rude over the phone. I ended up hanging up the phone on him because he wasn’t helping at all!

Do you like being disrespected and treated like sh*t? Well then you have come to the right place!!!
My service engine light came on and I’d always been told Auto Zone would scan my computer for free and give me the codes to diagnose the problem. I walk in and there are signs posted on all the registers that they will assist you with your service engine light so I ask the employee behind the counter about it. Before I am even finished he rudely cuts me off and tells me that they stopped doing that 5 years ago and it’s against the law in California. I was like Oh, well there are signs on your registers and he goes, «Uh yeah, we will sell you a scanner to do it yourself but it’s about $ 60.» So I asked him to see one and he points to somewhere in the store and says, «Oh they are locked up behind the counter over there.» So I said OK well I would like to see one and as I walk towards them he says, «Well you can’t return it once it’s been opened!» very rudely in front of the whole store, and there were a lot of people standing in line so it was sort of embarrassing. This guy was quite snarky so I just looked at him and said OK well I’m going to go buy a scanner somewhere else and walked out.
First off, he assumed I wouldn’t buy this scanner because it’s $ 60 but with three trucks in my household I thought this would be a nice investment to have for the future since most shops charge about $ 100 to tell you what’s wrong with your vehicle. Secondly, he didn’t even want to assist me with looking at a scanner and assumed I was going to use it once and return it. Never did he even ask me what kind of vehicle I had or any detail about my situation whatsoever. Maybe it was because I am a woman and he just assumed I was an idiot and didn’t know much about cars. And guess what? I don’t know much about cars but I AM a customer service manager and know what bad customer service is. Guys like this are the reason so many women are intimidated by these types of places and that’s a real shame. I hope the manager of this store picks up on this guy’s bad attitude and lack of interest in helping customers because they will continue to lose business if this guy doesn’t shape up, specially when there is a Pep Boys and an Oreillys on the same street.

After my latest poor experience at this location earlier this evening, I finally decided to offer feedback on Unilocal.
As a regular customer for the past 2 years, I know my way around the store so I walked in and started toward the oil section in the back, not noticing the employees at the front. Having eventually heard them I turned around and asked if they were speaking to me, then they both offered a snarky «Just sayin’ hi». So I said hi back and continued walking toward the back. The store was empty except for 1 customer at checkout, so I easily overheard their followup words. They said «Well F*$k you then.» I turned around and asked them if they were talking to me and the younger one had a worried look (did that guy hear us?). Yes, I heard you. And that is extremely unprofessional, especially since the second employee is a manager. This is the last straw. I turned right around and spent my $ 100 on parts and knick knacks at Pepboys down the road.
I have been coming to this location for 2 years out of location convenience, but I have had nothing but problems. The employees are usually rude, ESPECIALLY if I come into the store with used oil to recycle. I am almost always denied the ability to recycle, because the oil drum «is full». Over the past 2 years, this drum has been «full» every 3 out of 4 times. I suspect that the line between CA lawfulness and laziness is somewhat grey at this location.
I did, however, give 2 stars because of my only successful experience purchasing a motor mount. It was in stock, and the cashier allowed me to inspect it before buying.
Otherwise, I recommend staying away from this location. My presence is always met with hostility and annoyance at this location, and it’s fairly universal regardless of who is on duty. If you like the company, please visit the Concord location instead. Otherwise I recommend taking your business to O’Reilly or Pepboys right down the road.

The manager saved this one from only receiving one star. Came in for oil and a filter. Of course they have nothing in front for the oil that was on sale, so I asked an associate to look in the back. Never came out. Sat in line while they helped people that just needed to pay first. Waited and waited. Saw a bunch of people walk in from lunch and didn’t care about the line. There was at least 6 people in the back not helping people with only two working the front. Finally someone looked to see if they had the oil in the back, they didn’t, then I had to wait longer to buy the filter.
The manager was sincere, apologized, and told me they would have more oil on Tuesday. Unfortunately it was Saturday and I needed to do the oil change on the weekend. He also asked who was suppose to get back to me, and was going to follow up with him.
Monument Parts is right down the street, a little more expensive, but true experts that knows how to treat customers. You pay for what you get.

Typically a man’s profession is readable by the condition of his hands. I just made up this observation so apply my theory with a grain of salt. My hands host ten thin and complete fingers. My hands are free of scars, bruising and all my nails are kept clean and short. On many occasion (none actually) I’ve been told I have pianist hands. I lack any form of musical talent so I credit the compliment to my majestic aura. An observing person could easily assess that I’m no mechanic by simply glancing at my hands. So why in god’s name am I in AutoZone?
First and foremost, don’t judge me. Maybe I’m a very clean mechanic. Maybe I wear gloves when I work on cars, and maybe I get manicures on regular bases. Second, you’re not the boss of me…
The dramatic and defensive posture I exhibit in my second paragraph clearly points to my napoleon complex and lacking knowledge of auto mobiles. I actually confused AutoZone for a fast food restaurant. In order to save face I attempted to play off the awkwardness by playing an alpha male.
«Umm… Yeah, I need to rebuild my motor to 1,000 horses, can you point me to the engine section… bro».
15 minutes of staring at headlight bulbs prompted a manager to reach out to me. By this time I had reverted back to my beta status of a man and asked if they had any special promotions going on. The manager informed me of an oil-​kit promotion which included 5 quarts of oil, an oil filter, a funnel, an oil pan, a roll of towels and hand cleaner for $ 27. «Wow… that is a good price». I walked out with an oil-​kit and continued my hunt for food.
Does anyone know if the Salvation Army will accept an oil-​kit as a donation?
Good prices — Friendly and professional staff —

I came to Auto zone because I needed a new battery. Last time I was in for service at the dealer they said I needed a new battery. Of course it is not all being nice, they wanted to sell me a battery.
Long story short, I bought a battery online at Auto Zone instead because I had gift cards. Unfortunately, I couldn’t use the gift cards online. What I did was go to the store, pick up my purchase, return it, and then re-​buy the battery.
Javier, assistant parts manager helped me with my purchase and was cool about the whole thing. Plus, he installed my battery for me! I was a happy camper.

So very helpful. I called any old AutoZone to get a quote for a ’95 Lexus ES300 high pressure power steering hose. The guy on the phone was friendly and gave me two part numbers to look up online. Both parts didn’t look like what I needed, but my roommate [who was the one fixing my car] said the second part looked closest to the part I need. I go to work and call the closest AutoZone to order the part which happened to be this one. The guy in the store was super friendly, and he came out with me to see how different the parts looked. He looked at their inventory again and saw a third part the first guy didn’t tell me about. It was my part! I ordered it and it came in about 10am the next morning. Also saved me about 50% off the part compared to everywhere else I called. And one of the workers, I think her name might be Athena, she’s hella cute and friendly! I went back two days later to get the part and she remembered me and it was a very nice feeling. Two days might not be a long time BUT STILL.

I went there to get a free check engine light diagnosis, and they said we can’t do that because were in California. Then why the hell do you advertise that you do free diagnosis on the local radio stations? If they won’t do it here, then their ad campaign should specify that in their radio spots so we don’t waste our time driving their to get a diagnosis. Won’t be back.

Excellent store. Saved me from an unnecessary battery purchase. They offer FREE battery testing and recharging. They were really helpful about it and didn’t try to upsell me one bit.

NOT a good experience
Went in just to buy some new windshield wipers. The guy behind the counter couldn’t understand for some reason that we just wanted the measurements of my windshield wipers so we could go pick out the brand we want. I think they must have been having an employee promo on RainX or something because he kept trying to hand us that brand. I don’t like RainX.
Anyway, then we got a better guy to help us, he told us the sizes but then we went to go find the brand we wanted and they were all out of many different sizes and brands and a few boxes had been opened and put back on the shelf.
I will go buy my wipers elsewhere

Got a can of carb cleaner that I haven’t been able to track down at other stores. Awesome that it’s open past 6

I would like to say a special thanks to an incredibly helpful sales person at this place because he was not willing to give up on finding a solution to my L bracket dilemma. His name is Mike Elkins, and even on his lunch break helped me. My car was having a short happen in the electrical stuff because my battery was missing the tie downs. The Toyota delership I phoned earlier for a price quote said: it would be a special order for 2 pieces of metal at the cost of 50+dollars. I thought no way! So I called up Auto Zone and to the rescue Mike Elkins let me know they could do it for get this, $ 4.95. This is why anyone who needs honest, hard working, thorough, kind service, come here.