Verizon Wireless – 4G Wireless

I was so SHOCKED to see these reviews because I had a great experience! I walked into because my Jetpack was acting funny and DUANE Honecker was my SAVIOR! He tried a few things and even had to call 2 different Verizon departments to get everything worked out! He was so nice and professional! I work in customer service and always appreciate when I receive it! He was great if you go inside ask for DUANE!

Gary helped me decide on a new phone last night. He was awesome! Extremely patient — answering all of my questions with the pros and cons of each phone. I ended up deciding on the Iphone 6s Plus and I’m very happy with my choice.

I came here on a day I was extremely hungover and really tired and upset that my phone wasn’t working. Rashaad helped me through it and I don’t know the other guys name but he was blonde. They were exceptional and I never write Unilocal reviews. Honestly, the only good part of my day was that they were so helpful and nice!!!

THIS STORE IS A SCAM. DO NOT GO THERE! TRUST OTHER UnilocalERS REVIEWS ON THIS ONE!
THIS IS NOT VERIZON. THIS IS A 3RD PARTY LOCATION. PRIVATELY OWNED AND POORLY MANAGED.
In The past month, I purchased 3 full priced phones.
It was apparent that most of the staff live in PB together. They are constantly asking
another «buddy» how they should handle certain things pertaining to the transaction.
(be prepared to spend a minimum of 2 hours and to return to rectify fraudulent activity)
I WAS WRONGED!
I was given extra equipment (WIFI PACK) and was later charged nearly $ 100 and 3 $ 11 charges for each phone for monthly insurance on my Verizon statement. I tried to correspond with RASHAD, the manager. He will tell you he is a nice guy, but he pulls the wool right over your eyes. Promising to return the calls, but never did.
I spent a lot of my valuable time with Verizon corporate and finally was rectified.
BE CAREFUL.

Although the manager is very helpful, some of the other guys that work there are the opposite of helpful. The main reason I changed my review to one star is because we were charged $ 200 for a phone that I returned to this location. Verizon never received it. Either some guy stole my returned phone to sell, or it is lying around there somewhere. Either way they dropped the ball and caused me a lot of worry and hassle.

Not to take away from any other employees here but the service I had with Duane was beyond exceptional. This individual was outstanding; not just with customer service but really being 100% helpful. I just want to say thank you Duane and 4G Wireless in PB for all your help.

Went in the other day to get a Verizon iphone 4s verified and the Assistant Manager Joe Sanchez, was a great help with that… he also explained that I was eligible for a new iphone 6, given the service plan I had. I went for it he threw in a glass screen shield and a really nice Incipio case. Got out of there for under $ 140. Good service, friendly, knowledgeable and took the time to make sure I got the lowest price.

Mark S was very helpful in the process of upgrading my phone. It was a very informative and smooth transation.

I went and both phone from this store and now verizon is calling me and are trying to collect money from me they doing fraud at this store very unprofessional

Mark at this Verizon location was very helpful and accommodating. I will certainly be returning!

Mark is the best! Got us set up and out the door within 30 mins! We have never used a premium retailer but were so impressed we will be back!

Grateful for the patience and customer service here. We had some kinks to work out but there was an obvious commitment to treat me kindly through the entire process. Thank you guys!!!

Had a great experience buying a new Samsung S6 today! The staff was very helpful and clearly explained the cost breakdown and the different payment options. They even got my brother a great deal on a new S6 as well. I had no wait & got all my questions answered. My family and I have always had great service with Verizon and I highly recommend them!

Marc helped me out and was amazing! In and out in 30min where most stores would take 2 hrs to do

This store is a complete scam! Do not go here! This store is not affiliated with Verizon. They will sell you illegitimate insurance, make you pay for it then when you need it they will say there is no such record. They asked me to get my receipt after a year from there. This place and verizon is a joke. No customer loyalty.
What’s even worse is that Verizon won’t back this store so you are on your own with anything you buy from here. Don’t fall for this place. And don’t use Verizon.

Customer service sucks. There is a line, and the guy just picks customers randomly. And don’t try to tell them anything cuz they will find a way to answer you and not in the most polite way

I always hate going into any cell phone carrier because I feel as if I’m being ripped off. I always have a great experience when I come here, mainly thanks to Dade. I came in about a month before and he explained Verizon Edge to me. Wasn’t too pushy, which I appreciated and I ended up coming back a month later and signing up for Edge.
Dade actually waited with me until my phone was ready, which was well after he was off work. It’s always nice to know that there are people out there that give customer service like that.
Most of my stars are because of Dade. Highly recommend asking for him.

Five stars for service. I really appreciate when I go into a cell phone store that isn’t pushing you for a sale. Dade was pretty awesome, he gave me all of my options, answered 638 questions and let me figure out what I wanted. His patience was a virtue. Him, DeAndre and the other team members were all very approachable and funny while we waited for my activation.
Thanks guys. I know there’s other options out there, but Verizon customer service (in-​store service) is second to none.

I have been in here a few times. The most recent time was the only time I had something important done. I went in 7 days prior to my upgrade date, as instructed by Verizon on the phone as the earliest day to get a new upgrade phone. When I got there, they explained I should’ve come in earlier = they have ways of getting around the corporate BS that Verizon tells you and I !! This started the experience off on a good note.
Next, they explained to me the whole new «Flex» program that makes me pay retail price for my new phone (iPhone6) but, by doing so, I get a ton of discounts. Long story short, I will save you the calculus level math used to explain the savings, I went from 4g to 10g of data, got my upgraded iPhone 6, and added some other features all for the same price as I was paying before! I then was offered to add on the Jet Pack, the little WiFi device that enables 10 pieces of equipment to connect to WiFi through my 4G plan for $ 20/​mo and they gave me the Jet Pack itself for free, a couple hundred dollar savings!
Bottom line, Caelob Anderson was the main guy taking care of me and did an excellent job. Everything has been smooth sailing and they are very fast to help you out if you need anything at all.

I have not had the best experience at this store in the past, but with that being said it seems as though they have a few new faces and things are really starting to turn around!
I had recognized Dade from going to Radio Shack in PB and he was SUPER helpful to resolve the complicated issue I had with my mobile hot spot. He went far above and beyond in order to help me leave the store smiling. He won me over as a life-​time customer for sure.
It’s nice to see Verizon 4-​G pro-​actively making changes in order to improve their service!