Dave Sinclair Chrysler Dodge Jeep Ram

Wow… Until I encountered this dealership, I always thought company mottos were simply meaningless and decorative artificial quotes that were used to catch the average consumer’s attention. Let me tell you, the team at Dave Sinclair truly live by their motto: «If it’s not right, we’ll make it right!»
I initially had a few minor issues and concerns in regards to the truck that I was interested in. They were extremely patient with me and answered all of my questions and reassured me with their extensive knowledge of their product. Ms/​Mrs Schroeder (the manager) was extremely helpful and would even call my number personally to answer any questions I might have had and to schedule an appointment to test drive the truck I was interested in. Nowadays, managers only seem to come out whenever the costumer is close to buying a vehicle and there is an issue, which is sad. This was not the case at Dave Sinclair. The manager went above and beyond in order to gain my trust and my business, from the beginning I just felt very comfortable and felt like I could trust her all the way. This for me, is VERY important.
I also felt very comfortable dealing with the salesman assigned to me, Kevin, who is awesome and instantly built some rapport with me (his son is also in the Army and went to Basic Combat Training where I am currently stationed at). It is small details like these that gain my business right away, they assigned someone they knew wouldn’t screw me over, in the Army we are all pretty much brothers and sisters, screwing over a fellow battle buddy of his son’s would basically be like screwing over his son’s brother or best friend, at least that’s how I would feel if anyone in my family tried to screw over another soldier.
Anyway, (getting off topic here) Kevin gave me the best deal from the get go. How do I know this? Well, I always shop around before buying a vehicle, no other dealership came even close to the deal Kevin offered me. Except for one dealership, HOWEVER, their truck was a 2WD and NOT a 4×4! I was skeptical at first, so I looked up the VIN and the truck was clean and clear. No damage, no scratches, nothing… This was one of those times where the saying «this is too good to be true» was actually false. The deal was good, and there was no catch, no hidden fees, just good customer service and a deep sense of caring for their customers. EVEN the general manager came out to shake my hand and answer any questions I had, I’ve never experienced that before at any other dealership.
In conclusion, I am extremely glad I drove two hours in order to visit this dealership. I am stationed in Fort Leonard Wood and the dealerships around the base are sketchy. These guys took care of me and even gave me a military discount along with a military cash rebate, without me even asking! Dave Sinclair is awesome (how many times have I used the word «awesome» already?) and I will definitely be coming back again whenever I need to purchase another vehicle. So if you want the best trade in offer you can get (with no low ball offers like some other dealerships) the best deals on vehicles and the best customer service experience, make sure you come to this dealership first! Trust me, it will also be your last stop! =]
P.S.
Make sure you request Kevin, he will take care of you! When dealing with the finance guy, remember to be clear about what you want and don’t want with the purchase of your vehicle. Like in any other dealership, ALWAYS check your numbers and make sure everything is good to go in order to avoid any hiccups along the way! If you have any issues (which I highly doubt you will at this dealership) make sure you contact Ms/​Mrs Schroeder! She is on YOUR side and will gladly help you out if any issues or concerns arise.
Sorry for the long review! That’s how good these guys are!

Made an appointment for service two weeks in advance online. I called a few days out to confirm and they did and let me know enterprise would reach out to me on the loaner car which they did.
On appointment day I fought my way through the dealers horribly pot holes lot and went inside. The service group was unaware of my appointment asked what I needed. I showed them what I printed from my online schedule and he looked and said uh oh we don’t have any loaners. I explained the enterprise situation which I would have thought they would be aware and he called enterprise. He got off the phone and told me that enterprise would be there is about an hour as the car I was scheduled to get they decided to give it an oil change at that time. They works out the loaner situation after I expressed my irritation for what was going on. Service never put my info in the computer and just told me they would call me later. I was very suspicious at this point.
At 3:30 I called to check on my cars progress and they never asked for my name but told me they were not quite done with my car yet. I asked if they wanted my name and the guy then said yes. He put me on hold and came back and said the same thing and that they would need to keep my car over the weekend. I asked how far they have gotten and what was finished. He said I don’t know. When I asked again he finally admitted they had not even looked at my car and would not until three days later. I told them I was on my way to get my car back.
Upon arrival I was greeted with a how are you today. I said not well as my car didn’t get fixed. The service guy said his day wasn’t going well either because they were busy. I asked why I had a confirmed appointment and they didn’t get to my car and he told me they overbooked themselves for that day and others did not get their car serviced either. I stated why don’t you stop taking appointments when your full and he said I don’t know. I took my car and left.
Upon emailing the service manage my story he did call to apologize and try to get me back in. At this point I had lost three hours of work had to put $ 20 for gas in the rental car and I could get no assurance my car would get dices the next time.
In will NOT be returning to this dealership and have found so far at more than one dodge dealership they offer horrible service.