On the Mark

I should have heeded the instincts of Gaddy G., because our experience with On The Mark was pretty rotten. We had them print materials for an event we had with about 100 people, and they estimated the work for about $ 1,200, but then charged us $ 1k over that with absolutely no advance notice or authorization. When I tried to dispute the overage, Sam (the owner I guess) was indignant that I even ask for detailed pricing breakdowns of what the heck cost so much, and he eventually stopped returning my calls and emails. We’re taking things up with our attorney, the bank, and the BBB, but I’d recommend steering clear of these guys — especially with how many awesome printing shops there are in SOMA.

Well, I can’t rate them on there services because I never got that far. I made a simple phone call and was appalled at the way the employee answered the phone. He answered as if it was a home line. And then, after me asking if I had reached «One the Mark Graphics and Printing»…he simply replies in an unmotivated and monotone voice: «What can I do for you.» I simply hung up the phone. I don’t want anyone like that working on anything of mine.

As usual, immediately following Labor Day I started reminding people weekly to make sure we had Christmas cards to send to our clients, It was already December when I am suddenly informed that we have no Christmas cards! WTF!!!
So I call Sam, thinking at this late hour we can probably get some lame preprinted personalized cards. Sam says he can do the cards no problem, but we need to know what we want. Content… the bane of my existence. So I give him a cocktail napkin sketch of a Christmas tree with all the accessories of my trade (bicycle messengers) hanging on the tree like ornaments.
Sam not only found someone to do the artwork I got the proof in about a day, and the whole job was done in about a week. If that is not amazing enough for you, let’s throw in the plot twist… I actually own a bunch of courier companies, so there were a whole bunch of different «insides» even though the covers were the same.
The cards looked great, my customers loved them.
The price was excellent, even though we were rushing, making changes, and being generally annoying customers.
Another cool thing Sam did that most printers don’t (I have no idea why) is he gave us all the «overs» too. See printers always do a little extra just in case there is a problem, then they toss them out, but Sam being the cool guy he is gave them to us. I like that.
Another cool thing about Sam is he will explain stuff to you so you can make better choices (For example, who knew 4 color printing was cheaper than 1 color printing? Go figure…)
Quick, helpful, easy to work with, and reasonably priced, what more could you want?

Sam busts his butt to get you what you need when you need it. I’ve been using his services for years and never had anything but the best service and quality.
Once, just before a big conference, he got me full color two sided brochures folded and delivered to my door in under 48 hours. Just fantastic.

Having worked with Sam on many many projects over a dozen years, I can recommend him highly for being efficient, conscientious, detailed and always friendly! He is thorough, and is able to deliver on time the results needed for each and every project. His knowledge and expertise are always welcome, whether the job is large or small.

Beautiful printing jobs — cards, envelopes, cards, everything … Good prices, quick turnaround, and great customer service. I wouldn’t go to anyone else.

I needed business cards with a new logo in a hurry. I just gave them my file, they were done to specifications and I didn’t have to give it a second thought. I received quick, courteous, quality service and would use them again. If you need anything printed with eye to detail and personal service, don’t hesitate to call them.