AutoZone

This place sucks waited 5 minutes to pay but nobody cared to help!

The employees are rude ass hell and can’t help when asked for a simple task. Anthony in particular.

Greatest service ever! Very nice and polite young men and wonem! I was helped by 3 people many times. Tim is awesome, very informative. Juan N has vast amount of knowledge of what I was looking for and very patient! But my biggest highlight has been a sweet young lady named Marilyn helped me by calling maybe 7 different stores to help locate an item I was looking for! Rock solid team! Will be returning here frequently for all my car needs! :)

I went there from the Lake View Terrace location since they were closing at 9 they were not able to help me. The store manager Gus from LVT assisted my in checking my battery testing and was informed I needed a battery replacement that was needed. Gus called the Osborne store a head of time and informed them that I would be arriving. When I arrived I was told store policy was that they could not come out to help by the store manager Roger. He was rude and was told that I had to remove it and bring it in. I asked for tools and was told they did not have any. I am amazed at how bad I was treated arrived there at 9:10 p.m. and was stranded at the parking lot until 11p.m. with no help. Very unhappy with the rude store manager Roger. «store policy not helping clients at night and no tools to borrow» basically It’s was a do it yourself project. I called today to complain and was informed that there is NO such policy. Very disappointed!!!

Service is sketchy but it’s autozone so they probably do have what you need if they don’t have it you won’t be getting much help finding it.

My brother in law purchased a battery for me back in 2011. It has warranty of 4 years, a couple weeks ago, I noticed my car was lagging to turn on, my mechanic told me it was the battery. I finally made my way to come into Auto Zone and get it replaced. The first young man was very helpful, he went, without questioning me, to get his battery tester, tested my battery and sure enough there was something wrong with it. He brought me back inside with him and attempted to do a swamped however he couldn’t find my record as the battery wasn’t under my name or phone number. He did find a battery under my brother in law, but it was for his own car. I went back to my car to search for the receipt in my glove compartment, thankfully it was there. I went back and there was already a line, I made line and another gentleman helped me but on the record it showed that I had «returned» the battery, then he brought his manager: Juan, he looked at the receipt, found my battery (at this time a young lady walked into their back room and he pointed out the problem with the «return» and she said they would have to do a force return), went to my car did a quick glimpse at it and the first thing that came out of his mouth was «that’s not that battery» and I said «what do you mean, no one has touched my car» and he replied, «oh yea that’s it.» He went back to his computer and he told me that he couldn’t change out the battery because they were busy and plus he didn’t have the tools to do so. He recommended I buy the battery again and return it later, I told him that I was not going to do that. IIIII recommended if I could go to another Auto Zone, he said yea I could do that. I told him I’d do that instead. I asked him that I didn’t want to go through the trouble of them checking my battery and then finding out that there was a «return» and start from square one… he said he would write it on the receipt and that they could call Esmee, as she was the store manager from that store too. About an hour and a half later I went to the other store (on woodman and chase) and it was the same young lady, Esmee, she asked me why they didn’t take care of me over there. I said Juan, the manager, said they were busy and that they didn’t have the tools. She was very upset at the customer service that he had given me, as was I, she called him to let him know. She and her staff took care of me and installed my battery at the WOODMAN store.
I can’t believe they allow a manager like Juan, to be a manager, worse customer service ever! I can’t believe that they didn’t install my battery because they were «busy» and they didn’t have the tools, it is a basic tool to unscrew the nuts. He deserves a write up and I will be writing to Auto Zone to report him as well. Shame on you.