Compliance Alliance Retrofitting

Unfortunately you can’t give zero stars.
CALL ANYONE ELSE!!! Stay away from these guys.
I called Compliance alliance on a Friday morning after I was referred to them through Fidelity National.
I had a plumbing problem. My bathtub drain was spitting up water from my kitchen sink, bathroom sink, washing machine, and dishwashing machine.
Shirley said she would call me back with a time that they could get a plumber to me. This was at 9:31am.
Around 3pm I had not heard from anyone so I called back. Shirley had not made any headway with scheduling anything. She told me she would call me back. I asked when. She told me she would call before 6pm with an appointment time. I reiterated that I can’t use my kitchen sink or bathroom sink. Shirley said she would take care of it and call me back.
At 5:45pm, Shirley called back and told me the appointment time: «We will be out 2 – 4 pm on Monday.» (Three days later!) I explained to Shirley I won’t be able to use my kitchen sink all weekend. She told me this is the way it works with their company. After she dismissed my pleas to come out sooner she told me there was nothing she could do. I asked to speak with her manager. She told me she was the manager and said goodbye.
I called Fidelity back and told them what was happening with Compliance Alliance. They said they would do their best to find someone else. By this time, it was after hours so they couldn’t find anyone else. So my family and I couldn’t use our kitchen sink all weekend.
Monday morning Shirley called me and cancelled the appointment. «We will come out on Wednesday.» I told her we couldn’t use our kitchen sink all weekend. She said she «didn’t know that» but she can’t do anything anyway. Once again I asked for her supervisor. She told me she was the supervisor.
I have no idea how they can run a business if she is the supervisor.
I began to plea again to come out. She said no. I literally begged her to send someone. She said they weren’t going to send anyone out until Wednesday. When I said I would write an online review she laughed, and (I still can’t believe this) she said «Make sure you spell my name correctly.» I was so shocked at her behavior all I could do was ask her to repeat that. She did. Eventually, she hung up on me.
So, here it is…
Shirley (I hope I spelled her name right) is, without a doubt, the most insensitive, thoughtless, nescient, and arrogant costumer service rep I have ever personally come into contact with. Her inability to understand basic scheduling and her clear lack of education was only outdone by her poor grammar and speaking skills. Why she is allowed by her employer to speak on the phone for a living is beyond comprehension.
Clearly, Compliance Alliance is a terrible business if Shirley is in charge of it.
I have seen other positive reviews for this company but either those people never dealt with Shirley or they are fake reviews posted by an online reputation company who is trying to improve Compliance Alliance’s reputation.

I have used Compliance Alliance for two transactions and they did a superb job both times. Scheduling was simple, the work was completed immediately, they billed escrow and turned in all the documents in a timely fashion.

If I could put zero stars I would they came to unclog a kitchen sink they were filthy stinky they left grease marks all over my back patio and an absolute mess again they were sent by Fidelity Home Warranty.
I’ve had Fidelity Home Warranty for seven years this is the first time that they have sent sub standard crappy Workman I will never allow them in my house again and Fidelity quit being so cheap we pay good money for crappy service I’ll find another home warranty Company.

Worst company I have ever delt with. Fidelity Ins sent them when our water heater was leaking. The two men who came out installed a new one. They left parts of the new water heater on the ground and said they were finished. Two weeks later the water heater stopped working. I called to get a tech out to look at it and complain about service. The woman on the phone said they do not have managers to complain to. She also said that it’s common to leave some trash around the worksite. This was not trash it was the cover for the water heater. Next she said they would not send someone to look at it because she was sure it was installed properly because the techs are all qualified. I told her again it was not working. She said we must have done something. How can I do something to a water heater that is locked in a closet? I again asked for a manager and she said there are no managers. I hung up called fidelity and fidelity sent a new company. I hope no one has to deal with them or their rude and unhelpful customer service. Again this is the worst company to ever deal with.

Here’s the thing, if you are going to drive the exact truck shown on your website dangerously down the entire 210 freeway during Friday rush hour, continuously swerving and cutting EVERYBODY off, you should be aware that you have your company information on your door for the world to see.
You just represented your company as rude and with no regard to others. You still ended up behind me and I didn’t drive like a jerk.

In Spring of 2011 Compliance Alliance Retrofitting Inc. was hired by our Homeowners Association to replace common area fences throughout our 750-​unit townhouse community in San Diego.
Since Compliance Alliance is based over 130 miles from San Diego, and claims no expertise in doing fence work on their website, it seems very strange that they would be involved in this major project. Some homeowners here are speculating that someone at Compliance must be a relative of someone on the HOA board. They do not look like the right choice for this work from any angle.
During the fence replacement Compliance Alliance caused extensive damage to my property (and the property of many other homeowners here) including unnecessarily demolishing a large area of concrete throughout my carport. They left large jagged chunks of concrete piled up in my driveway which created a serious safety hazard.
When I contacted Compliance Alliance about this, they denied causing the damage and told me they found the concrete like this when they arrived to do the fence work (yeah, right) They also told me they did no concrete work whatsoever on this job. I asked them how the fence posts got installed in concrete and at that point they simply refused to answer and then stopped all communication with me. I tried to communicate with them several times to no avail. I think they believed that if they ignored me I would just go away because I live so far away. Welcome to the internet age Compliance Alliance.
Later I resolved the issue with my HOA (who ultimately paid to get the damage repaired), and at that time the HOA board informed me that yes, in fact Compliance Alliance did a lot of concrete work during the fence replacement and several other homeowners had property damage issues associated with the fence replacement similar to mine.
So Compliance Alliance simply lied to me. They signed up for a job they weren’t qualified for, caused a huge amount of property damage for many homeowners, and then jumped in their truck and headed back to Arleta, far away from the mess they made. Then they simply lied about having anything to do with the damage they caused and the sloppy work they did, and cut off all communication assuming that this person complaining about their sloppy work would just go away.
To summarize, watch out for these crooks. They are dangerous and dishonest.