Su Casa De Descuento

Bad experience from day one… first the items we ordered were not available. We then placed another order and it was delivered after many delays. But then we received a credit report ding for not making a payment on the first order that was never delivered. Got that fixed. Placed a third order that we paid cash for. They didn’t have the arm chairs we wanted so Victor said he would credit us $ 100.00. Never received it. Now we have a credit report ding for 90 days past due on a current account. We disputed it only to have it updated to 120 days delinquent. Small claims here we come!

I got to say… I never thought about signing up on Unilocal just because I personally felt that everyone has individual opinions and experiences and for everyone is different (good or bad) BUT FUCK… AFTER FINANCING MY CAL KING FROM SU CASA IT’S BEEN NOTHING BUT A BAD EXPERIENCE. FROM THE DAY MY BED WAS SCHEDULED TO BE DELIVERED UNTIL TODAY. My bed was scheduled to be delivered between 10am pst– 3:00 pm pst while waiting I called the store, the sales reps and manager were so incompetent. by 6pm the deliver man called me apologized and said that he was still in Sylmar delivering a bed and didn’t know why Su Casa kept saying he was on his way or at one point even outside and for me to come out because he wasn’t even close to being here (I live in Chatsworth CA). I then called the manager of the store (another stupid bitch) who was not helpful. Finally after I said okay I gave a down of $ 358 I’ll cancel my appointments and fuck it… Ill wait. the delivery man which was nice yet hit on me. called and was on his way. By 7:20 pm he delivered my bed. Well it was bitter yet sweet feeling… I called and spoke with another representative because I wanted a refund of my delivery I was told a manager would call me back almost 2 months into it I got a credit to my account (finally). Well June I was late on my payment July came by I called asked for my past due balance which a representative that didn’t speak good English assisted couldn’t even find me in the system (even when I spoke to her in Spanish after a while) I proceed to mail my past due balance I also paid for July via Money order by regular mail (I made sure to write my acct# my address) and sure enough… I get a call today that i’m passed due for June, July and August!!! I call and spoke with Karina she was definitely not much help she it’s not their fault the payment was received and even if I can show proof my credit for July would not be fixed I would have to call expedient or some shit like that and I would basically have to do HER JOB… THIS PLACE OF BUSINESS IS GHETTO, THE OTHER HAND DOESN’T KNOW WHAT THE OTHER HAND IS DOING AND… THEY LOOSE SHIT!!! I don’t recommend them at all… it’s the way they go about helping the customers that upsets me. I understand shit happens when you mail things but SU CASA is not customer service orientated QUICK TO COLLECT BUT TOO SLOW FOR RESOLUTIONS AND CUSTOMER QUALITY.
FUCK THEM ALL… NEVER AGAIN… AND TO THINK I WAS GOING TO GET A BED SET. LMAO I SHOULD HAVE JUST GONE TO THE LA CURACAO. that’s what I get for trying to save some money. BTW I had to at least give them 1 star. and that’s because Unilocal would not allow me to post this just as is. «A required field was not filled»

I just want to start by say that a great experience is a combination of things other than price alone (I think most of us are okay with getting a competitive deal not necessarily even the lowest price) but also the service and after sales process as well.
I am a repeat customer making a purchase of a 3 child bunk bed set. I also bought a dinning room set from there as well and I asked them to hold on to my purchases since I didn’t get my lease signed on my new place of residence yet.
I came again to the store and spent hours each time with the sales person looking through catalogues, since their selection is limited to a small section of each type of room you may be shopping for. After hours of selection on my last visit, I felt a sense of that I was being taken advantaged of with the price. Knowing that my wife wanted a certain color, I was locking into negotiating a price which seem like it wouldn’t budge for some reason. I was told what a great warranty the brand had and that it had a 3 year warranty.
Well when I received my invoice, I was charged for a 3yr extended warranty for $ 219.00!!! So it now it made sense why my price was so high and why the salesperson Gonzalo was not willing to budge. He had to build in the price of the warranty in to my purchase and when it was itemized the invoice told the tale!!!
I didn’t say much but I was tired and the store was past closing time already. I certainly didn’t have enough time to start all over again.
Well fast forwarding to my delivery which I took a day off to be home for and not to mention about a week lead time to give them time as well. I call in the morning to find out that my delivery wasn’t even scheduled and (Victor) the manager, would not allow me to speak to his boss but had the nerve to say that I called and cancelled my schedule for today (again a day that I missed work for) and rescheduled it for the following day, a day which I would definitely be working on. He insisted that he was trying to help me, but all he kept saying was that I needed to talk to my sales person tomorrow because he was off today. I kept saying to him, how was that going to help my delivery for today talking to him tomorrow.
This is where Victor hung u the phone on me. I spent over 3k there and I was lied to about the price so Gonzalo could make he commission.
I was never scheduled and then blamed for canceling my own delivery, like I forgot the day I took of work to accept delivery and also forgot calling in and changing it from Thursday to Friday.
and Lastly. with no resolution, I was hung up on.
I will still pay because I am too busy to invest my time all over again!!!
But my advise to everyone out there is, not to waste your time here, for dishonest salespeople, lying Managers, and not to mention, and extremely rude behavior for and I didn’t find out until $ 3000.00 of mine was wasted. Run! Don’t be cheated! Take your money to a business that appreciated and wants your business because they certainly don’t!
duked order to make