U-Pack Moving

It seems their entire scheduling process is practically non-​existant and done on the fly. Despite making arrangements a week in advance, my drop-​off time ended up being much earlier than the approximate time range given. The pick-​up ended up being a nightmare. I did not want to pack my Relocube and then leave all my belongings out on the street overnight, but I was unable to schedule a time later in the day to pick it up. I was told to call them the day of to get more info since they could not give me any time estimates, even the day before. Then they picked up my empty cube at 8:30am before I could even pack it or call them and they failed to even notify me they were coming until I noticed at 9am that it was missing. They then had to bring it back but despite calling dispatch all day long, they were now unable to pick it back up on the originally requested day. Since I can’t afford to have someone unpack it and pack it up again on such short notice, now all my things (including my tv, my bed, my shampoo, etc) are wrapped up and packed up in a cube on the street where any person could walk up with a bolt cutter and take what they want, and I’m sleeping on the floor of my empty apartment waking up throughout the night to check that my personal belongings are still secure. Thanks alot, U-​Pack.
Point is that they make it extremely difficult for you to plan anything in advance and unless you’re flexible and have your own driveway or someplace else to safely store the cube, ordering a Relocube from this distribution center in Pacoima is a poor option. Fortunately, the Relocube arrived on time and in good condition at the receiving distribution center in Salt Lake City, where they were able to drop off and pick up my cube same day without any hassle or scheduling issues. Also, the pricing was clear and exactly as stated.

If I could give negative stars I would.
My problem is with ABF Freight Services. This company is absolutely the worst compared to the numerous other delivery companies I’ve had experience with. My order was a large 400 lbs delivery consisting of 1 large box and 3 smaller ones. The first problem I noticed was a small delivery guy by himself. He brings down the boxes that were wrapped together with plastic on a flatbed dolly and brings it towards my house. There is an incline driveway up to my door and after 1 –2 halfhearted attempts the guy stops and says it’s an outside delivery. I said in front of my door is outside, bring it up or take the plastic off and bring it one by one. From this point on all the guy continues to say is, it’s an outside delivery, not inside and I kept on arguing my point that in front of my door is still outside. I told him every other large delivery has been brought up to my door by other delivery companies and what he is stating is absolutely ridiculous and unprofessional. So I asked him what their specific policy is and of course he has no idea. I said I wanted to speak to his manager/​boss and he called his dispatcher and told me it’s his boss. The dispatcher was another useless employee who told me there is no specific policy and it’s pretty much at the discretion of each delivery guy.
This was an absolutely absurd answer which meant they can leave it outside as far away from a house as each delivery guy feels its close enough. So after going back and forth on where he should leave these large boxes, I heard the dispatcher tell the driver to mark as «delivered» and take the products back. This absolutely infuriated me and I immediately took down all the information I could to file a formal complaint with his boss and also the company I brought my products from
.
In the end the guy left the large boxes down my driveway on the street.
I will NEVER do any sort of business with ABF Shipping company and their bunch of unprofessional, irresponsible collection of «employees.»
Again, if I could give negative stars I would.

I’m surprised how many negative reviews there are for this company! I had a very positive experience!
I did SO much research on moving companies and PODS and so on and this was definitely the best option for people on a budget!
Charged us $ 1050 to move our stuff from Denver to LA on a trailer in 3 – 5 business days when PODS quoted us a base price of $ 1600 for less space.
As in the title, you pack it yourself so its playing Tetris for a few hours on how to get your stuff to fit in your allotted space in the trailer. PACK it tight! Stuff will move and shift around while driving. Thankfully nothing was broken or lost during the move.
Everyone was very helpful before, during and after the trailer was dropped off and picked up.
Now I am giving it 4 stars because the day of the arrival was a bit tricky. They do not do drop offs or pick ups on weekends. Our trailer was supposed to arrive on a Friday unsure of a time. We got a call Thursday night saying our trailer had arrived in Los Angeles but if a driver wasn’t available to drop it off in the North Hollywood area we would have to wait until Monday to receive our trailer…
So our trailer would just be sitting in a ABF facility less than 30 minutes away over the weekend because a driver wasn’t available… that didn’t make much sense to me after we were told it would be there no later than Friday because they picked up on a Monday morning.
Other than that I had no issues with this company. No hidden fees and no sketchy business!

Wow, I saw the other reviews and am surprised. I have used them twice over the last 3 years. Each time it was to ship furniture and household items from So Cal to Dallas. Each time the experience was fantastic as far as the customer service goes.
If you are considering using ABF I suggest you be flexible regarding the trip. You may set yourself up for disappointment if you are super locked into a pick up and delivery date. The first trip was delayed by a day due to a mechanical problem with the truck. However, the real time tracking information keeps you up to date about your shipment.
As their name implies, YOU PACK your stuff. If you do a lousy job of packing your items they will definitely shift around during the ride. These trailers are not air ride. They are bouncy and things move around. Pack your things in boxes and get them as tight as possible.
U Pack is not a moving company. They just provide you a trailer and a ride. I believe that they do that extremely well.
I am having the valuable furniture items in our house moved by a professional moving company. They measure their fees by weight. I used U Pack to carry a large load of non-​fragile items at a much lower cost.
I suggest you do your homework si your expectations are properly set. If you decide U Pack is the way to go for you, I think you will find their people are top notch.