Gerber Collision & Glass

I love this place! Recently went in to get my bumper fixed and it is definitely my new all the time place. Everyone is friendly and extremely nice. They work at a very good pace and are reasonable with prices. Wonderful job!

Very unprofessional and lazy. I can’t verify for everyone at this shop, but from what I experienced I would stand in front of their door to turn people away.
I came here because I was told I had to by the insurance company of the person who rear-​ended me. At the estimate, Mark seemed great. Quick, professional and polite.
I ended up getting the car fixed earlier than originally scheduled because my car was deemed unsafe to drive. However, Mark was out of town to do this.
I had to travel out of the state for work that week, therefore, I was very considerate to check in on how my car was proceeding.
I was not kept updated during the week of repair. When I called, each day, to check in on the eta — I was given a variety of answers.
On Thursday morning, I called the shop and spoke to Alyssa, the front desk gal. She told me my car would not be ready until Tuesday. I confirmed The date and made sure I was able to keep the rental car until Tuesday. Since she said yes, I kept working out of state and made appointments for Friday.
4 hours later, I received a call from the insurance company, claiming that my car was finished that day and I needed to pick up my car within a day or I would be charged. I tried to explain I was told by the shop earlier that day the eta of Tuesday, I was now 5 hours away and could not possibly make it back to pick up the car.
After the insurance company went back and forth with me and Alyssa with Gerber– they still refused to give me any lei-​way on the rental car. I called Alyssa after the first call with the insurance company to confirm what she told me. Her excuse was that the system did not update. She did not apologize or take any responsibility for her actions with the insurance company.
I was forced to take off work on Friday and drive home 5 hours Thursday night at midnight because of their laziness because I had to return the rental.
When I did make it to pick up my car, Alyssa still held no responsibility or apologized for her actions. Then I had to ask 4 times for someone to walk me through what they fixed on my vehicle. All she did was pass along my receipt. Then ask vague questions to the back shop.
I couldn’t believe that their company’s procedure was not to have a shop worker or manger walk a customer through their car after it’s been worked on.
Sorry this is so long but I was completely repulsed by how multiple people in the company acted.

Thank you gerber collision and glass. June and Joe were so much help this morning. Thank you again.

Scratch my last (updated) review.
I regretfully gave Gerber another opportunity to work on another car after FINALLY repairing my first car properly after failing miserably and I could not be more disappointed!
If I could give minus 1000 stars I would!

I needed a front bumper. This place did an excellent job with excellent talent including June, the receptionist. Very friendly and competitive.

The team at this location did an excellent job. I am delighted with the repair work of my vehicle. It seems in BETTER condition than before the accident.
The folks explained details about the value of using certified parts, and how they would reject any part that did not provide a good fit for any reason. June kept me up to date on the progress of the work. All was beautifuly done. Can’t say enough about this group of people.

I came across Gerber in palatine after I was hit by someone and their insurance recommended them. My car was towed there and I couldn’t be happier with the quality of work done on my car AND the timeliness! First and foremost, the face of this place is June! The second you walk in the door, she cheerfully greets you and is obviously at the top of her game when handling customers going through these difficult situations! She communicated with me constantly regarding the status of my car and made me feel assured it was in great hands! The body shop staff obviously has a great amount of respect for her and her experience which shined through in my eyes! It told me that they ALL cared about the quality and integrity of the work that went into getting my car back to better than new! I hope to not have to go back, but if I do need body work, on my car any way?! :-). I know where to tell the tow truck to get my car and pronto! You won’t r
egret it! They turned a bad incident into a life long relationship with them and I, so they without a doubt have my loyal business and 5 star Unilocal recommendation!
Thank you to All the Gerber Palatine staff you EARNED it!
Sincerely,
Happy in my new again MDX!

I had to take my car in after getting rear-​ended. They were fast to give me an estimate and schedule an appointment. Once my car was in the shop, I had email updates, and phone calls giving me progress. When more damage was found, and repairs needed to be authorized, they were quick to call and let me know about the additional time. They also sent me email copies of photos of the damage, and the estimates. It was very thorough service, and probably the happiest experience I’ve had at a body shop, given the circumstances.
I’d definitely recommend them for not only their customer service and professionalism, but also their quality of work — my car is brand new again!

I found this shop after someone hit my car and the insurance suggested this location. I am glad I found them! After a particularly unlucky two years (My car was hit three times in two years) I decided I would never take my car anywhere else for body work.
To start, there is June. She coordinates everything at the front desk and is possibly one of the nicest and accomodating people you will ever meet. She understands that the reason she see’s you is already a stressful situation and does her best to help you with a stress free repair.
The guys who do the estimates are great as well. They are really good about explaining things in laymen terms (great for me because as a city boy, I know NOTHING about cars).
The work is quality, they always do a great job and keep you up to date with repair progress. Unless they find more damage while doing the repair, they always have the car back in the time promised.
There are probably multiple body shops between my house and Palatine, but I drive the hour from Chicago to get there because my car is the most expensive thing I own and I know the folks at Gerber will take care of my car and take care of me.

My name is Amy, I had to get a new bumper cover, I am going to explain everything in detail about my first time experience at this establishment.
Usually replacing a bumper cover takes about 2 days to complete, but here at Gerber they got this done for me in the matter of 2.5 hours ! Their work is fast and efficient. Prior to the day of the car drop off, they already had my bumper cover painted and everything, so the day when I have to drop it off, all they had to do was simply replace the damaged one with the new one !
Patrick: He is the manager, and might I add a very helpful manager, He genuinely care about your needs and tries with his best ability to meet or exceed them. He is very patient too, I could not tell you how many times I called him to talk about more about my car haha. He is really nice and professional.
Jim: He is the estimator, he knows what he is talking about. He showed me my bumper cover and explained everything to me thoroughly. He also gave me a suggestion to leave a front piece of my car, so they can match the paint color perfectly. Very friendly and helpful guy.
June: She works the front desk, and might I add she works the front desk like she owns it ! Probably the nicest person I’ve ever met, she is so friendly and cheery.
Never a dull moment when you talk to her, I promise you that, She gives great customer service and satisfaction, I absolutely adore her ! \
Overall this place is great, you will not regret it. I HIGHLY recommend this place to everyone considering giving business to this fine establishment ! My car came out great, you cannot even tell my bumper was reconditioned, and the paint job was spot on ! They also give your car a nice wash too, so you get that new car look ;) And IF you do have problems, they have a lifetime warranty ! Hurry and go right now, because they have great promotions !
Thank you Gerber team for all your hardwork and satisfying all my needs. You guys are awesome :)

Very satisfied with the work done. The price is comparable to others but with high quality. Did work as what they told with pride. I’m very particular — manager (Jr) is easy to work with and handled very professionally. Highly recommended.

Thank you for fixing the chip on my windshield. I just wished they charged less for minuscule chips. Mine was barely there but still cost me $ 100. I can’t complain because that is much cheaper than replacing the windshield. Also, they will give the money back if the crack continues to spread!

Cars Collision is a great place to have your car repaired should the misfortune of being in an accident befall you.
The last time I went there, the body shop manager looked familiar to me. After I left, it dawned on me where I knew him from.
He was a customer of a sporting goods retailer where I was a manager, and he was also the body shop manager of a car dealership where I had my ’94 Dakota repaired.
Anyway, I went back there right after getting my rental car from Enterprise just down the street and renewed the old acquaintanceship.
Everyone else in the place was also very cordial, treating me like they really wanted my business. While my current vehicle was in the shop there, I was given occasional up-​dates, as to where the job stood at the moment. A lot of other places do not do that.
They did a very good job.
Also after your vehicle repair is completed, they give you a coupon to come back for a «detail car wash».
Rich

The NY Yankees should sign Father Winter to a 1-​yr. deal, as he hit a piece of gravel dead center into my windshield, embedding its evil into the glass, while then orchestrating the most perfect «crack,» which would run from one end of the windshield, to the other. Double checking that indeed, I did not have ‘Replace Windshield,’ on this week’s list of things to do. I found myself in a quandry, as recently just moved to the area, I had no idea of where to find a repair shop.
A well-​known car wash/​gas station was close at hand (i.e. Delta Sonic) at the time of Father Winter’s dasteredly deed, so I stopped in to see if they could suggest a local repair shop. They referred me to Cars Collision Center, as to whom they work with in these circumstances.
I called Cars the following morning and was pleasantly greeted on the phone. I was provided a quote and was able to schedule an appt. the following morning. They even texted me their address. With having to leave my car with them, I asked if someone would be able to take me back/​forth from home, and they were very accomodating to do so (phew!).
I was again greeted pleasantly at their office upon dropping off my fav car I’ve ever owned… upon pickup, they had also washed the interior/​exterior, which I was very happy about (salt, 9 degree weather, and car washes do not play well together).
THANK YOU to Cars Collision, for making this a very seamless experience!

The red and the blue car bumped together — that’s a collision and that’s too bad…
Accidents happen. When they do, it’s great that there are places like Cars Collision to help you get your car repaired and riding smoothly again.
I have been involved in two accidents in the past decade, both not my fault, both times the insured drivers were covered by State Farm Insurance, both times in the past 8 months, and both times I brought my car to this place.
I learned about Cars Collision through State Farm Insurance, and I chose them as they were nearby my home and I found them to be friendly. When entering the facility you are greeted by a nice woman named June who is very friendly and explains the process for repair and facilitates estimates. June also has a rolodex of resources, such as car rental places and other contacts to help you along during the accident’s recovery process.
Each time I have had my car repaired, things were not 100%, but to their credit, they have recognized this and taken it upon themselves to repair and remedy until things were completed to satisfaction. For instance, my recent pickup, a repair from being merged into, one of the employees informed me that he wasn’t pleased with the results of the repair (it was outsourced to a different location) and would be ordering new parts for the repair and would call to schedule another appointment. It’s nice that they take pride in the final results of their work.
Car repairs are never a fun project, but these guys do a good job.