True Value

New apartment needed firewood cold end of April the guys there were so knowledgeable and so helpful knowing that I didn’t know obviously how to start the fireplace I’m pretty confident now that I’m a pro will return for more in the future hopefully summer come soon #GirlsJustWantToBeWarm

I used to like this store, until… I had to try to return something. I purchased a $ 150 leaf blower (mistake getting that from a store like this), it stopped working less than an hour after I bought it. Oh well, no big deal, it happens, went back with receipt only to be told that they can’t take it back because I had put gas in it? How else was I supposed to use it?! That wasn’t the worst of it, the employees that work there are HORRIBLE, I could go on about them, but I’ll just share a couple of the ‘gems’. When I asked for the managers name I was told «I’m not telling you anything!» When I wanted to recap the story to a woman calling ‘for’ the manager, she told me «I don’t have to listen to you lecture, I’m trying to help you!» Her idea of ‘help’ was for me to bring the blower back and they would send it back to the manufacturer and IF they got a credit they would refund my money maybe in 2 – 3 weeks! HA! This place is a joke. If you do shop there, do NOT pay in cash and don’t by anything that you might have to return, if you pay with a card at least you’ll have recourse with your credit card company, unlike me who is screwed.

I would not recommend this store. I have had a hard time returning merchandise. Actually have been insulted trying to return something once. There might be new ownership and I’m not sure they know how to serve the customer. Head up to the Ace Hardware on Northwest Highway if you want to be treated right.

Refreshing to see that the mom and pop type stores have not all disappeared!
This store seems to have it all, even some things you’d never think they would, such as a self service copier, a few toys, nail grooming items, etc.
Free popcorn made in the side… nice touch. I’m always greeted when I come in,.and asked if I need help throughout the store,.as well as thanked as I leave, purchase or not. Great job!.hope this stays around a long time!

I am a novice DIY home owner. There are many hardware stores around where I live but I always go to this store because when something breaks I really don’t know what to do. People at this store know what I need to finish my project. I used to make a few trips before but they help me to get things done. I really don’t like making multiple trips for one project. Thank you. I recommend this place and ask when you are not sure.

They may not have everything, but they sure know what they’re talking about and are willing to help with everything.