Weber-Stephen Products

Great customer service — they replaced my grill cover at no charge. Extraordinary customer service — this is the precise reason I will only buy Weber products and accessories. Thank you — very pleased loyal customer!!!

I was an idiot for 30 years. I cooked on a gas grill, roughly 11 of them in a 30 year period. Five to 7 days of grilling a week will quickly kill a gas grill, but It was so convenient I stupidly thought. After 25 years, I finally upgraded to the Weber Genisis gas grill, at about a grand thanks to the world’s greatest girlfriend. Indestructible I’m thinking. I’m in gas grille heaven with this indestructible stainless monster.
Then my sister gets this Weber Performa blue charcoal grill with a propane starter, an attached table, and this ash catching gadget. I laughed at first, (hee hee, dumbasses using propane to start their charcoal after ash cleanup), but when I tasted her slow cooked Costco whole beef tenderloin I was hooked. Greatest piece of beef ever, thanks to Mr. Kingsford. It was like the BBQ gods came down from the rock and and said «you sir, must convert to charcoal and bow to the altar at Weber.» I soon had my own, in brick red to boot. It became an obsession… beer can chicken, spatchcock chicken, legs of lamb, grilled smoked prime rib, and enough steaks to feed a Hokie football team. Then came the rotisserie ring, the pizza stone, the Stok cast iron grate, the vegetable grill pan. Coals are ready in 12 minutes due to the propane starter, ash cleanup takes 15 seconds thanks to the patented cleaning tines.
Defeated by charcoal, I bartered the Genisis to my contractor for $ 200 in repairs, an 80% ass whipping. When I moved to New York, I brought my clothes, my Mac, a king bed, a kegerator, and my red Weber Platinum grill… along with all the attachments. Long live charcoal!

I used to think unless you grilled the traditional way with coals and the resulting mess, you weren’t grilling. Or I was told that charcoal was the divine way.
Wrong. Enter my new Q2000. Propane fueled, red hot grill in 10 min, and medium rare 1/​12″ steaks in 8 min! Carnivore heaven! The steaks grilled up with a fabulous crust, as tasty as any steakhouse in town, and the porcelain grill cleaned up like it was Teflon!
In one week, I’ve burned (grilled) steaks, seafood, shellfish (oysters in the shell), poultry, and veggies like I was the BBQ Champion, and I’m not, to perfection! Checked Weber’s You-​Tube recipes, followed them vaguely, and perfect grilled meals! Me and my crew are grill’n three times a week!
Got mine at the local Home Depot (Emeryville, CA with great service), set it up out of the box in 10 min and was sitting down to a Porterhouse in an hour, never looking back at the mess of charcoal Q’n again!

You Can’t Go Wrong!
I’ve owned 7 Weber grills over the years, but my favorite is a 2003 Weber Summit Gold D. It was expensive but has been worth the money. I was getting ready to do a major clean up the other day and took a good look at the inners and its is in horrible shape. The stainless steel hood underside is basically gone and the cook book cracked. I contacted Weber Support and they were able to find my grill information (thankfully I registered it when I purchased it). To my surprise they replaced the hood and will be sending me a new cook box when they make them in two weeks. They are also replacing the burners.
I could not believe how good the customer service was when I called them, and most of all, how well the operator knew their equipment. She even went out to the floor to look at a specific part I was in question about.
I’ll be ordering more parts from them and will re-​build the BBQ soon. If you are in the market for a good American made product and want ²⁴⁄₇ support, you won’t go wrong with Weber.

This review is regarding my experience with the Weber Parts Store in Palatine, IL on the afternoon of 6÷13÷13.
The parts in my Weber grill’s manual are not numbered, just labeled with a name. In addition to the photos I took with my iPhone, I brought my manual in with me to the store. Weber stickers their serial numbers onto the front of the manual. The number isn’t clearly labeled as being the serial number, but the clerk at the Parts Store that helped me pointed it out, telling me that’s was it was. However, when I asked for a new igniter kit for my Genesis Silver C grill, the clerk did not reference my serial number, nor did she listen carefully when I told her which model grill I had. She simply took off a part off the shelf behind the counter and said, «Here you go.» When I got back home (it’s a 28-​minute drive, each way, on toll roads) and tried to install it, I discover she had given me the wrong part. I called the store and the same clerk who helped me answered the phone. When I explained my predicament she basically told me it was my fault for getting the wrong part! She asked me for my serial number, punched it in to her computer, and said, «You need part #905. What part number did I give you?» «You gave me #902» She told me to bring it back and they’d exchange it for the correct part. When I explained that the cost of gas and tolls for a second round-​trip visit to their store would cost me as much or more than $ 10 part, she responded with, «Then you can ship it back to us.» I asked, «Who pays for that?» «Well, you do, sir.» She did also suggest that I could call their 1 – 800 number and order the correct part from their replacement center. «Who will pay for it?» «You will, sir.» Needless to say, my frustration was really coming through the phone and she told me to not raise my voice, which of course only made me even more frustrated! So I asked to speak to the store manager. She told me he wasn’t available and that I should call back tomorrow. When I asked for the name of the manager, she simply repeated that I should call back tomorrow. I rephrased my question by asking, «Who should I ask for when I call back tomorrow?” — and that’s when she then hung up on me!
I gave myself a few minutes to cool off, and then called their 1 – 800 number. The gentleman that took my called listened to me, offered an apology and said he would send out the correct part.
Needless to say, as much as I like the product (this is my second Weber), this experience will make me to consider a different brand. Anyone who has ever shopped for a grill knows the Weber brand is priced considerably higher. Why pay top dollar when you get treatment like this?!
However, I do give Weber’s 1 – 800 Customer Service Dept. five stars.

Thank you Weber! We live in So. Cal and grill year round. We used to buy a propane grill every few years, and then in 2006 we splurged and got a Weber Genesis Grill. This year we noticed that the hood had rusty spots in the rear and was disintegrating. We contacted Weber and due to their 25 year guarantee, they sent us a brand new hood! It only took 10 minutes to take the old one off and put the new one on. From now on, only Weber grills for us!

There’s nothing like cooking with live fire and coals. I learned to cook really early on my parents basic kettle. I went on to my own basic kettles, and then on to my own Series C. At one point as one of my companies grew, we had Friday BBQs that I cooked for a dozen with one grill to four hundred people and eight simultaneous grills. They always were reliable workhorses. Gas or coals it didn’t matter (I don’t discriminate), Webers just are great to work with

I have a compact Weber Q grill, which I love. It has been treating me quite well for over a year. Delicious meats, caramelized veggies, and perfectly seared polenta have all come off it’s cast iron grate with top notch results. Many a glorious Sunday dinner were enabled by this little grill that could.
And then, one day, it mysteriously lost some of its gas umpf. Immediately I thought this was the end of the grill line and yet another example of a cheap American product breaking down forcing you to purchase yet another replacement in a sad cycle of consumer product waste. Then I logged on to the website and discovered a ²⁴⁄₇ toll free support line…
Nirvana! It’s what technical support is supposed to be. (Take note SBC and Blue Shield, you wankers…) Barely any wait time with Weber and I got a fantastic and knowledgeable representative who was able to immediately diagnose the technical problem and walk me through a remedy. What’s more is I got the sense that he genuinely cared about the Weber product. He wanted to make sure I had a good experience with the grill and that we got it to work properly, and it wasn’t just because a corporate script asked him to pretend to care.
In any case, I would buy another Weber in a heartbeat after this experience.
One note about this particular grill model though… It’s small and portable but you can’t cook with indirect heat. That can be kind of a bummer for those things like ribs that need that treatment, but for a small compact grill it works well for most other applications.