My husband’s car was towed here after he was in a rollover accident. The insurance company said I had 48 hours to remove any personal belongings, so I called them the next day(Sunday) on the off chance that they were open. Although they were closed, they offered to meet me there. I knew I had an extra day, so I declined the offer and went over on Monday. They were so helpful, and I wanted to remove the radio and as I was doing that, another employee took out the amplifier, got the last wire disconnected and reminded me about the towball. Very friendly and so helpful — made the task much easier!