Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

My grandmother and her husband stayed there for over 2 months. A few nights ago a guest moved in and started smoking weed in their room. Hotel management’s solution was to move my grandmother and all of her belongings into another room instead of asking the new guests to stop or moving them. 1 star end of story.

Careful BOBCATS on 10^th floor
Writing this review on my dad’s behalf
My family always stays in this hotel when they visit me at school. It’s a very nice hotel, with a great bar. I highly recommend it.
BUT on 8÷13÷15 my dad was staying in this hotel on buisness, but there was a small bobcat guarding his door. We didn’t believe him, but we showed him pictures of Bob cats when he got home. and he verified it was the species. He said there was a janitor with a card board box trying to catch it. My father said it was twice the size of our house cats, and very aggressive. He tried to get a pic, but failed.

Stayed here for the weekend. Overall nice experience. Very spacious and updated rooms. Comfortable bed. Slept well. Only complaint– not sure what was going on with water system, tried to take a shower in the morning before check out and I could not because there was NO hot water! Informed front desk of complaint as I was checking out and she asked if I knew how to operate the hot/​cold water. And yes I did because I took a shower evening prior. Ate at the complimentary breakfast, which I was not a fan of. Hotels can never get this right. But overall, I might stay here again if I was in the area again because of the decent price.

What a great experience and nice staff. I showed up and was guest of the day. That was where I met the check-​in guy Adrian. Staff on my floor hooked be up with some free M&Ms, great attitude. Lastly Tatiana was the bartender and super nice, she was quick with the drinks and had a nice Polish accent. The negative and crazy thing which was funny was the call girl at the bar, look for her she is blonde in a black dress I got to witness the negotiation go down.

Loved this hotel. Thank you for the lovely happy hour (free drinks and snacks). And very nice room. Only in town 1 night for a concert but would use this hotel again.

As far as the hotel stay itself, it was perfect. The room was updated and modern. Manager’s reception was in a nice lobby and breakfast was good. This if 4 star worthy. I stay in different Embassy Suites for my job, I didn’t know that there was no fully functional wifi available for free, usually it is offered in the common areas. So FYI to people who need to stream or download something during your stay. I just wish this had been clarified by the front desk.
What I did not like was having to call housekeeping 3 days in a row to get towels and toilet paper and to have the overflowing trash emptied. The third day I called and asked for a manager and I was told by the front desk that there was a «softball tournament and housekeeping must not have had time to come and clean the room and the manager is a chef is is busy.» I was under the impression that the softball team’s money and business was more important than mine. Mind you I stays 4 nights. That infuriated me.
There were two different weddings held in the lobby during busy times and I felt like I was intruding by going to the front desk and to the managers reception. The hotel is close to so many things. The rooms are very dark, which I love.
I just recommend that you demand good service. I assume they are understaffed. I would stay there again for a night or two but four nights was too many with the lackluster service.

I really liked this place. It was beautiful upon entry, and loved how they had two beautiful Swans that you watch swim around and sleep. The staff was also very helpful and quickly and reliably shuttled me around to various areas. Happy hour was also pretty awesome because it was open bar and had free snacks. The room looked slightly old, but was well kept and spacious.
One downside is… the lack of sidewalk to get out of the hotel to go to the nearby shopping centers and restaurants… but I was a visitor, and after doing some more exploring, the lack of sidewalks seems to be a Florida thing.

From the first steps in, pink marble, pretty waterfall and two swans swimming about, to the best free breakfast any where, up to the lovely spacious suites, not to mention sweet and friendly staff, and the room service food is great! I am officially spoiled after discovering this hotel, none other will do from now on!, cons: I did see two roaches in my bathroom up on the 10^th floor.

Was out here a few months ago for work. Wow, I was very impressed I travel quite a bit, stay in boutique and chain hotels, this one by far is the best. Their customer service goes above and beyond in all areas. The lobby is absolutely beautiful and who doesn’t love 2 brotherly swans swimming around enjoying themselves. They have a evening FREE happy hour with drinks and home made food, salsa, salads, etc. which is wonderful. They also have one of the most extensive breakfast buffets anywhere also for FREE, made to order items, everything you could ask for. The rooms were great all bedrooms I believe are suites, at least that is what I had a rather large sitting area with a fridge, couch, chairs, desk, which was perfect for me. Then a large bedroom, was very clean and decorated very nice. Maybe the reviews were from other possibly not updated rooms, not sure, but mine was completely updated corner room. For the price you can not beat it, when I am in the area again, I am definitely staying here!!!

I normally LOVE Embassy Suites. This hotel is a good deal for its price; however, it needs some TLC in the following areas:
Rooms: sleeper sofas need to be updated. Sofa and mattress are worn out and you WILL feel the coils! Carpets are old and stained.
Dining area: had to wait for a table. Space is limited. Live swans nearby are nice but it seems they take up a great deal of space.
Laundry room: nice to have, especially considering all the baseball players here. Yet, there is only one washing machine and one dryer.
Check-​in: I had to wait 15 minutes in line to check in with only 2 employees at the counter. I was not expecting that at an Embassy Suites… that is a first.
Overall, staff at complimentary breakfast and Manager’s Reception were great. Special kudos to Stephanie at the Manager’s Reception who offers service with a smile and goes the extra mile at the bar.

Its okay. Just ok

I really enjoyed my stay here during my business trip. The front desk is extremely helpful and friendly, the rooms are spacious, clean, and well appointed. The rooms have a mini kitchen, desk, two flat screens, a sofa, and a really comfy king bed. The shower has an adjustable head for different streams. The swans in the lobby are a nice touch as well. Definitely look to this establishment if you want a nice place to stay in Palm Beach. Only an hour away from Miami!

Not the best Embassy I have ever stayed at. There were stains on the floor, several light bulbs burned out, and the stopper in the sink was not actually attached. There was also no pay per view in the lounge area, but there was in the bedroom. Not worth the price.

I’m not much of a Hilton person, I’m sure many can see from my profile that I usually on review Marriott locations. On this trip to Palm Beach however, I decided to mix it up and spend a night at a location that is new to me. I ended up staying at this Embassy Suites.
I arrived at the hotel around 8:30pm. There was only one person working the desk so check-​in took longer than it should have. I think it was around 5min. before I was greeted and handed my key, annoying! Upon check in, I was given a bag of goodies, two waters and some other snacks so that was a positive. Check-​out was much quicker in the morning and they had two people at the desk which made things much faster.
I arrived in my room and was surprised to see that the room was rather large. There was a seating room with couch, mini fridge, and microwave plus the obligatory mini coffee maker. In the next room was the king mattress and bathroom. The room overall was clean but the couch had seen better days and I avoided sitting on it.
The fitness center was small, but enough to get a quick work-​out in.
I think the property needs an update. The lobby area could use a refresh, as could the furnishings in the room. The other turn off was that there were caution signs on the floor of my hallway near the elevator; I think the carpet had started peeling up and they didn’t want people to trip.
I think that this would be a great place for a family to stay however, the rooms were large and the in-​room refrigerator and microwave were nice additions. I would stay here again.

Oh man. I don’t know what happened in a year, but I’m not as in love with this hotel as I was before. My stay was alright, but not as wonderful as it once was.
We got in this time around 11pm and I was exhausted, so I went up to find my room and go to sleep. Little did I know they put me in a smoking room. I didn’t understand that… why would they put someone in a smoking room who didn’t request it? Chances are, a non-​smoker is going to hate being in there. My hair and clothes smelled like the room after a half hour, and I called downstairs to see if I could switch. The front desk sent security up to «check on the situation» (no idea what that even means) and he told me he was a smoker but he couldn’t even stand being in there. A few minutes later they moved me to another room (phew!) and it made a world of difference. That being said, several lights didn’t work and the AC didn’t seem to be fully functioning, either.
Breakfast seems to have declined as well, and a lot of the fruit was going bad. The omelets were still great, though, which I’ll always appreciate. Coffee was pretty watery so a trip to the local Starbucks had to happen every morning.
I still like this place and I do appreciate the free happy hour every night. The lobby is really beautiful, too. I just feel like my last visit was way better.

Not the best experience ever but I was really happy with the way management handled the complaint, accepted responsibility and they made up for their errors. All and all this is a spacious Hilton with a great happy hour, clean rooms and free breakfast. There are beautiful swans in the lobby which gave this hotel something different. There are tons of massive meeting rooms at this hotel and seems to be a pretty busy hotel.

We had an okay experience at this hotel. Let me preface this by the fact that I am an extremely loyal Hilton hotels stayer. I always get excited to stay at Embassy Suites due to the free breakfast and happy hour. We had a bit of a wait when we arrived, but I won’t complain about this as management has addressed the concern.
Overall, the hotel was nice. It was swan themed and there were swans swimming around in the lobby. The room was nice, large, and clean. The happy hour didn’t disappoint and they poured generous servings of the cocktails. I did not enjoy the breakfast, however, as the fruit was warm and brown. I would stay here again, but will likely check out other options next time in Jupiter.

We stayed here a couple of nights for business trip. The hotel layout is of an older style: The Lobby is spacious by mostly set up for small area for eating around the bar, and the rooms have a layout of an old suite, not the new one. While this is noticeable, the hotel has been modernized as much as possible. The lobby floor looks great, the swans in the lobby give an eclectic touch, and the room modernized as much as the layout will allow. I will say I wished that both rooms of the suite had a TV, and that the TV was in HD. The morning complimentary breakfast was good on the first day, not so much the second when I noticed lots of gnats around the fruit and food, probably because the buffet line was right next to the back door, attracting lots of bugs as people go in and out.
I was impressed with the good service. Front desk was nice, very easy check in, and the bar tender was great. I’d also like to thank the staff for holding onto my coat and sunglasses I left in the bar, which was then stored behind the front desk for me the next morning. That saved me a lot of grief.

Was able to get a room with no advance notice; was intending to go further that night but a raging thunderstorm made me stop. Gotta love Florida in the afternoon! Front desk very friendly and professonal. Complimentary bar and snacks in the evening very delicious! Room was large, clean and nicely decorated. Once the screaming kid next door went to sleep, it was extremely quiet and I slept well. Free parking and a quick walk to the lobby. A nice find at the last minute.

Needed a place for a photo shoot so the photographer found this really cool hotel. Upon walking in you can’t help but notice the garden inside the center of the hotel. Best part is that they have two beautiful swans in the pond. It was really fun to see them swim around. They are so peaceful.
The room we reserved was a suite. Had a mini kitchen area with microwave, mini fridge, sink and bar area. There was a desk that divided the living room from the kitchen. Then you have the room with a king bed and a restroom. However, there were two sinks: one inside the restroom and one outside. It was convenient. Almost forgot to mention the two flat screen TVs in the room. We hooked up the ipod to the TV for the shoot. Music sounded great.
We took several pictures in the garden and throughout the hotel. The staff was super friendly and did not make us feel uncomfortable. We were allowed to use and take pictures anywhere we wanted.
After a few hours we decided to have lunch at the restaurant on the first floor. We wanted to order margaritas since they had a full bar but the waiter stated the bar did not open until 5pm. (Bummer) So I settled for a glass of wine. I decided to order the Chicken buffalo wrap with fries. I have to say since it was spice I automatically fell in love with it. Our waiter was really friendly but service to get our food took forever.
The hotel is a bit aged but overall a nice place.