Gander Mountain – Palm Beach Gardens

Customer service in the gun department needs some major work. Need to retrain your managers or replace them.

Brian waited on me and walked me through the process. He was very patient and totally knowledgeable about the products in the gun department. Gave me great advice and understood my needs; I left very satisfied.
So…I’m a Gander fan.

Here is a store that I’ve had a hard time spending money in. Sometimes it’s because what I’m looking for is outside their inventory. I understand that. When I was looking for, say, VZ-​58 magazines and told that they don’t carry them, it’s certainly nothing to get upset about. I mean, it would have been super cool if the salesperson offered to order some, but I don’t expect that sort of attention from big box stores.
However, when I’m looking for a MSR gas can for a stove that they are currently selling and I’m told basically that nobody knows anything, I have to think, «Why on Earth should I ever come back here?» Is it that I was spoiled by REI up north, or is it kinda unconscionable to sell a stove without stocking or knowing anything about the proprietary gas can that it needs to work?
Pretty much every visit to this store has been somewhere between these two experiences. Won’t bother going back.

Customer service is a joke. I’ve been in here a few times and it’s always the same. The staff really can’t be bothered to acknowledge anyone. From the checkout to the gun department. I stood there while the guy behind the counter never even addressed me. I must have been invisible. Anyway, I went to Palm Beach Shooting Center and bought the weapon I was looking for. It’s all good though. Gander Mountain will live without me and I sure as hell will survive without Gander Mountain.

I’m torn on Gander. A few years ago they were absolutely awful, with prices to match. In some cases the prices are still ridiculous (Glocks in the 600s even 700s, insane), and they can hide behind their price match guarantee a bit, although it isn’t 100% clear as to what they’ll match and seems to be at the whim of whatever management seems to be working at that particular time. It’s a great store to walk around and do your window shopping to then go onto Amazon and purchase. They don’t carry a lot of very common lines’ magazines (M&P Shield, Ruger SR22, to name a few). I recently bought night sights for my Shield and was trying to find a smith to install them since the local store I go to in WPB (which is a phenomenal little mom and pop store) couldn’t get to them that week. I figured Gander could one up them there, since that other store has just one smith and he was sick, but Gander told me it would not only cost me $ 100 to install the sights but they would have to ship it off premises and wait a month for it to be shipped back. Seriously?
Still, a decent store to grab things when you need them like cleaning supplies and other items consumed upon used (e.g. ammo, prices aren’t great but the selection is broad which is good, especially for defensive options). Staff has always been friendly at this location, as well. Nothing against this particular store, just Gander mountain in general. Sometimes it seems like prices/​policies/​inventory is decided by picking out of a hat. Actually, more often than not.

I came in to Gander Mountain looking for a fishing pole to go fishing with my dad and was greatly satisfied. They had a very good staff, that was willing to answer all of our questions. After we bought the poles, we went to their restaurant, Tall Tales. My dad and I both shared a BBQ Chicken Pizza and its was so good. The pizza was so savory, and was amazing after every bite. Overall, this place was great!

Great store — have everything you need and you’re dealing with real people who know their stuff, not over trained customer service cheer wagons who know nothing. Archery range (20 yds) is good to go, the price is right ($ 5), and there are no bs rules or wannabe drill instructors. Was like shooting in my backyard. Couple of other guys were there and we just shot and talked a bit of hunting. Archery rep (young guy) even refletched a few arrows for me.
I want to see better prices and/​or some good sales on the guns.

I have been going here since they opened their doors. Though they have changed since then, it is still a great store. Ammo is a bit expensive but they do have a great selection. Clothing and fishing selection is good. It’s not as fancy as a Bass Pro but I think their selection is better.

Drove an hour north to go here– NOT DISSAPOINTED! They have much better brands and service than any bass pro or «country» store I ever been in. I probably asked Benjamin 100 questions and he gladly helped and walked around with me. Plus he put up with all my excitement and me being so hyper. (Lol!)
I’ll give them a few weeks to restock some of their clothes and then I’ll head back up.
Also, bass pro and gun shops down south complain of a shortage of ammo. I couldn’t tell! 9 mm in boxes of 350 for $ 130 or less. Nothing less than awesome!

These guys have mastered customer service. I was in there earlier today looking for ammo and a young man named James Fuller was extremely attentive and helped me find exactly what I was looking for. He even made some recommendations for my rifles come deer season.
Will definitely be back for any future gun, ammo, and gear needed.
Thank you so much Gander Mountain.

This store is very poorly stocked for anything hiking and camping. They do not cater to lightweight campers whatsoever. The few camping supplies that they do have are outdated, of poor quality, and heavy. Whether you are looking for packs, sleeping bags, sleeping pads, lighting, water filtration, etc, you will be disappointed that you wasted your time.

I’ve made several purchases here and I’m happy with the products and the service I recommend Gander Mountain to anybody who needs camping hunting guns all this is here all of its available and price well

This started out as a well stocked adventure store, where you could find all your outdoor needs. Now it seems the only thing they’re interested in is selling guns and ammo. The times they are changing!
On the other hand they are well stocked for camping gear and the restaurant located in the store is a must!

It’s the largest gun store in Florida, has stuff for my dog, my car, etc. Huge selection of everything outdoors. It’s a really solid retail store and better gun department than Outdoor World Bass Pro in Dania. Keep in mind if you are a shooter ammo is still hard to get everywhere!

Great store! They even have a decent selection of woman’s clothes (for outdoorsy stuff) which I found nice.

Every time I go in here. There are at least 4 employees behind the counter in the Gun department and no one is interested in helping customers. They either talk amongst themselves or multiple employees help the same customer.

Trey in the fishing department was totally helpful. I have always been able to find what I need and if I couldn’t someone was right there to help me.

Huge store with everything for camping, fishing, hunting, and more. Being from NY, I’ve never seen so many guns in one place!
My husband was helped by Tom who sold him a fishing rod and reel. Tom even took us outside to the man-​made pond so we could try out the rod before we left.

I wish they were closer.
Staff members were very friendly and helpful. We got a great tutorial on gun safes when we stopped there. We would buy from there if they were closer. Large selection of guns but kind of pricey. Range bags and ammo was kind of pricey too, but it was such a one-​stop-​shop.

Visiting from out of town and was lucky to have Tom in the fishing dept. help me out with some gear and a great area to fish!!! Thanks again Tom and everyone there for all their assistance and advice. I am a seasoned fisherman and appreciated talking to others that were knowledgeable when it comes to buying fishing gear.