Valvoline Instant Oil Change

Worst case scenario. checkout what happened to this poor guy!

I accidentally went to a competitor yesterday on Okeechobee. I didn’t see Valvoline listing a location there but I know I’ve used it and this one for years. After I left the competitor my car broke down. I called them to see if something happened. They said bring it by and we will look at it. I told the guy I was broken down and my car wouldn’t run. I don’t know if it was their fault. I do know I will only go to Valvoline in the future.

I pulled in and was looking to get my oil changed. Just that, just my oil changed. When I was asking how much it would be the girl said it would be over $ 100 for an oil change. That is outrageous. I said why is that. She said because you have a Volkswagen. I don’t have a Volkswagen I have a Volvo and not knowing what type of car have made me very uncomfortable with this oil change place. I did not get my oil changed here I would never come back at all.

Yesterday I went to Valvoline Instant Oil Change. As they’re in the process of draining the oil, they inform me that they’re out of the Valvoline basic oil and that I need to upgrade to the Mid-​range or Premium oil. I agreed to the Mid-​range oil only because by this time all my oil is already drained. To my complete shock, rather than charging me for the basic oil change, they charged me the full price for the Mid-​range oil change!
Needless to say, the customer survey was filled out, and a request for customer service to contact me was made. Tonight they called and I was greeted with a clearly bored customer service representative. She told me she was calling because I requested her to; we spent a minute (literally) going over what happened… and that was it.
No apology, no refund of the extra cost for the upgrade I didn’t want, no coupons for future service. Nothing.
Valvoline, I really hope you enjoy that extra $ 20 your «technician» scammed me out of because you will never see another dime of my money.

You need to stay in your car per them. «Company policy» excuse. You can’t see what they are doing, since the vehicle’s hood is raised and you are inside the car. ended up not giving them my business ($ 150 oil change) and going to another location. I got enough horrible stories from shops, to trust them right away.