Hermès

The most horrendous customer service ever!
Buy any other brand but Hermes.
Zero customer service
The philipino girl is the worst! But all of them are shit! Making shitty money to kiss assholes and treating customers like dirt! Hire someone less shitty please.

I have never had such a bad experience of horrid customer service; well, except for dealing with landscape contractors! My father bought me the thick H bracelet for Christmas last year and I went into this store to get a different color. This is the most arrogant store I have ever been in; I can’t exemplify enough how uncomfortable and basically mentally disturbing this place is– and I walked in wearing my polo riding cloths– you’d think lol. They proceed to snub me over my minimal $ 800 item and tell me that they had no cream colored bracelet in stock. I asked if they could order it in and they said «no, come back in a few months, we should have more in.» Dreading going back into that place, I bucked up and finally went in again… No cream large H bracelet– Not ever wanting to deal with this company or place ever again– I conceded to a small cream H bracelet and cologne to eat up the difference. Fine. Then it broke– and there I go expecting them to replace this ill made piece of crap– only for them to tell me it needs to be mailed to Paris and I’ll have to pay $ 89 to fix it. The call arrives 6mths later my bracelet is back– I almost dreaded that call as I would have to drive up there from Boca again to be treated like shit– BY PEOPLE WHO WORK THERE. It’s been in for months now and I finally decide to call them and ask them to mail it to me as I have had the worst experience there and have been treated so rudely… and they say sure that will be another $ 25– I said great– here’s my AMEX– worth never having to go in there again… And the call comes today– days later of them asking for my AMEX again as they shredded it by accident. LOL What a joke. I will never ever by anything Hermes again. I thought these retarded high end companies, who sell shit for $ 1000s just for their French entitled name, would at least stand by their product or have exceptional customer service… This bracelet is right on eBay once I get in the mail– I don’t need to be reminded of this horrid experience every time I see that H on it– Even though I have the money for this crap– this was a gift– owning some ill made shit bracelet that cost $ 500 or whatever is disgusting while the most of the world lives in abject poverty– so asshole employees that work at Hermes in Palm Beach; enjoy your shit job that pays pennies while licking the assholes of entitled name-​brand whores– you really make a difference in this world.

Rude and condescending staff. It’s bizarre to me that a store selling premium goods, some of which we have purchased in the past, could have such horrendous customer service. We had a question about maintenance of a previous purchase and not only wouldn’t the staff make eye contact, they reassured us there was nothing they could do and then walked away.

The staff is a hit or miss. We went into Hermes twice on our three day stay in Palm Beach. I must say this is the only Hermes location that I have ever seen which actually has in stock buy-​able Hermes goods. Most stores carry crap items that no one ever buys. This store had a BIRKIN on display! Never in my life have I seen a Birkin on display in the store for everyone to see. They have a selection of scarves, belts, as well as home goods. If you are looking to purchase Hermes goods then definitely visit this store as I think it it the only store where it quite easy to pick up a Birkin. The next day we went in to see if the Birkin was still there, and it was NOT. We had gone in the day before 15 minutes prior to closing and so somewhere within that 15 minutes someone scooped up the bag! Pretty good store though. You have to expect that the sales associates won’t be very friendly though, as it is Hermes.

I called with my intention to purchase a Hermès reversible belt. I was greeted on the phone by an indifferent, bored, monotonous sales associate. My mind completely changed after speaking to this… robot /​drywall.
Here is the whole conversation:
Me: «Hello! My name is _​_​_​_​. I was looking to purchase your reversible belt in Black/​Gold, I was wondering if you happen to have it in stock in a size 85?»
Daft associate: «…no.»
: silence :
Me: «…Well, do you happen to know when you’ll be getting a new shipment of replenishment?»
: silence :
Daft associate: «…no.»
Me: «Do you have anything else to say besides „no“?»
She offered no suggestions, no help to get the belt in. Nothing. Nada. And just like the conversation, it was completely vapid and pointless to order from someone that didn’t want my money. I wanted to purchase, but now I’m glad that they didn’t get my business. Customer service and phone etiquette was awful — equivalent to watching paint on a wall dry. I expected more out of the employee training practices for Hermès.

We have bought many things here and despite that fact the salespeople are SO RUDE — they do not return calls from customers, and generally treat you like it is a Filene’s not a luxury store where you expect kinder and gentler service a la the old days like in Breakfast at Tiffanys. My husband bought me a bag there and a few years later the box was damaged in a leak in our basement; they said there are no extra boxes but that somebody would get back to me. After two additional phone calls — bear in mind, we have bought several things there — no response. When you spend $ 3,000 on a bag you think they could find an extra box, or at least take the time to call you back and be nice about it. Horrible attitude for luxury customer service, or any customer service!

Buyer you need to be aware. We have bought 3 Birkin bags from here and the service was great. Until one of the bags started to smell .We paid $ 8950.00 and had to buy a belt for another $ 980.00 so we could get the bag .We sent the bag back and asked them to exchange it for the same thing .They said it did not smell and returned it to us .My wife took it out again and it stank our car out .We wanted an exchange but again they said no .They were being very difficult to deal with .I took the bag to my lawyer who verified the bag smelt like skunk .They agreed to re smell the bag .We sent it back and guess what .They said it did not smell .They then sent it to NYC who also said it was not smelly and are sending it back to us .I do not see what they think we are getting from all this, as all we want is the same bag with no smell .The service from the Management is as bad as it gets, most department stores do better .Now we have to take them to court to get our bag replaced .Wow !!! We own 6 Birkin bags and they all smell great, so I think we know what it should smell like and Skunk is not it .They are implying that we are making this up, but for what ??? Buyer be very careful as if something is wrong you will not get it replaced.