Best Western Plus Palm Desert Resort

Don’t stay here!!! Avoid!!! This hotel makes for a horrible stressful unworkable room bad night sleep. The staff was extremely rude. It started with the key not working to the first room, then the second room because first room was keyed wrong wouldn’t work. Third room given supposed to be near pool to make up for that we weren’t but worse yet pool was FILTHY dirty. Guests didn’t feel comfortable swimming in it and neither did my kids it was that dirty. When they tried to shower off — the shower water was inoperable. The staff was rude and discourteous about calling maintenance — maintenance failed to notice bath tub also inoperable so I had to go back again to guest service who further yelled at me even though I then missed my dinner plans by that point. No remorse or real apology by hotel — not even to this point. General manager still hasn’t called back but it gets worse. We got back and tried to turn on TV. No picture! The volume was on, channels work but no picture! Turns out other Unilocalers have had this same annoyance and complaint! Well we call front desk it was intent ful as they had it on screen saver — pretty ridiculous to set the TV not to work properly when turned on. Then the walls were paper thin so we heard other TV in guest next door all night plus beds rolled around on floor and were not at all comfortable. Neither I nor kids could sleep due to those problems. To make matters worse, at breakfast my son with special needs awaited in line at the hot breakfast area while I got cereal for my other kids. He has a traumatic brain injury and frontal lobe syndrome and was eager to eat so he got in the line for hot meal before I did. However, he waited patient in the long line but when he got to front the cook yelled at the little guy, told him he couldn’t be there and had to go to back. It almost made my special needs child cry so I went to defend and say he shouldn’t be sent to back just because it took him awhile to read the menu once he got to front and he was special needs. It was embarrassing for him to have have others know his condition just because he wasn’t treated right and needed protection but the cook was mad anyways after that and threw a scalding hot breakfast plate at me and I burned my finger. He should’ve set the plate down instead allowing it to cool. Then upon checkout my same kid had his foot scraped with open wounds on a door to their lobby that was sharp at the bottom. If that wasn’t a nightmare enough, our iPad got left behind in the bed sheets the kids had left it and the staff never bothered to call to tell us they retrieved it. The find my iPhone tracker luckily did later that evening and luckily we were still local. We called to see that they had it. On first call a man answered who never called back. We were persistent due that we had it tracked and the woman staff thankfully admitted they had it and said I could get it sent to me for a fee! Luckily I said no I will be over to get it. Nightmare nightmare nightmare and because it was booked through Hotwire they say I have to go through hotel to get any remedy for all this disaster and hotel said they would email me to address problems I had. No emails came and it’s been 24 hours and the general manager didn’t return voice mail. Front desk accused me falsely of threatening them by phone when my own children were listening to the call and found the staff to be hostile. Worst western shouldn’t be affiliated with Best Western. Just to be on safe side I will never stay at another Best Western unless you enjoy feeling like a character headed to Wally World in the Movie vacation which is only a light hearted way to find humor in such an unnecessary horrific experience. Please learn from my experience because the worst part was how the staff handled all of it and me. NO guest should EVER be treated this way. My son didn’t deserve it nor did I nor any of my family need to go through that.

I would LOVE to give this place a good rating, but unfortunately the clerk who checked us in is obviously racist. We had booked a downstairs’ suite and when we arrived there wasn’t one available. ALL SOLD OUT! Just watched a Mexican family move from a regular room to the DOWNSTAIRS’ suite below us! We aren’t spring chickens, and they’re isn’t an elevator, plus it is HOT. Here we watch this young couple move into the suite — from another room — we practically BEGGED for. The Mexican clerk was so obviously disgusted with us from the moment we arrived. We WON’T be back! I am so sick of racists!

Got a good $ 80 deal on Hotel Tonight a couple nights before our stay. Wasn’t expecting too much after reading the reviews. But I guess we all have different experiences. The front staff was very amicable and our room was perfect for 2. The location of this hotel was great also. Didn’t spend too much time in the room since we had plans but it was a comfortable stay. I will definitely be booking here again.

This Best Western met all our needs, good location for our visit, great customer service from the front desk, housekeeping was efficient and friendly, to the make to order breakfast staff. On our arrival we were quickly and pleasantly served by Trip at the front desk. After checking into our room, we quickly found there were operating issues with the bathroom. After immediately returning to the front desk, Trip knowing my wife and I were pressed for time to attend an afternoon High School graduation. Trip didn’t hesitate in getting us checked into another room and was gracious enough to upgrade us to a suite for our inconvenience! Truly a show of top notch customer service. Thanks to Trip’s efficiency, we were able to make the graduation on time. The rooms, both the original room and later suite were very clean. We would not hesitate to stay here on our next visit to see family in the desert.

This place should have the ‘Best Western’ taken out of the name. It’s way run down and dirty. I was afraid to walk on the carpet. I didn’t stay long enough to try the breakfast.

Stayed here for one night and was very pleased with the room and location. There are two buildings here, and I would recommend reserving a suite, which is the building with only two levels. Very affordable, even on a holiday weekend) if they aren’t booked). The suites have been remodeled in the last year and are fantastic. Nice furniture, decent sized living room and room, central AC, and huge balcony to enjoy. The other building with 3 floors does not look as new as the building with the suites, but my experience overall was great. Friendly staff, easy online booking, AAA rate, free breakfast in the morning, and a Starbucks across the street (amongst other great stores/​food), can’t beat that! :)

Very clean, very professional employees specially Cristina. The breakfast ia not a continental breakfast it’s a la carte and continental. All the premises are very well kept this will be our new gateway spot. I highly recommend it!

The breakfast is great and the employees are very friendly. At registration I was welcomed into my room very fast with no hassle. Even though I was here before check in time. The man at the front desk told me at his age he only cares about me and my fiancé getting our rest. Thank you.

I’ve stayed at this place a few times, most recently last weekend. If you’re looking for an affordable place to stay around Palm Desert (especially in the spring, when reasonable prices are fairly non-​existent), this is a great option. It’s the biggest BW I’ve stayed in, with a good-​sized pool and a couple tennis courts. And the location is excellent, if you’re just looking for a nice central home base to explore the area. There are a few good restaurants within short walking distance.
And as many others noted, the breakfast here is great! Bacon, eggs, pancakes and hash browns. All were excellent. Made to order, so if you go at a busy time there can be a line, but it’s well worth the wait.
My biggest suggestion (especially if you have kids) is to spend a few extra bucks and book a suite. It’s two rooms completely separated by a hallway, so you can throw the kid (s) on one side and go about your adult business (whatever that may be) on the other side. Even if you don’t have kids, it’s well, well worth the extra $ 20 – 30. I’ve stayed in a regular room here and it’s OK — comfortable enough, but nothing to write home about. But everything in the suites seems to be much better quality — more comfortable beds, bigger bathroom, and a nice pull-​out sofa. Highly recommended!

I checked in this evening and the clerk seemed a bit confused. He finally gave me my room key and a map. No problem or so I thought.
I went to the room and key #1 did not work. Tried the other key. Nothing.
So I called only to hear «please hold». And this went on for 5 calls.
In my anger I banged on the door. This did not please the woman in the occupied room.
When I went down the 3 stories and drove to the front there were 2 clerks and only one customer.
While I was certainly not happy and indeed let them know, their attitude was no big deal. Finally my too keys were literally thrown at me.
I will call the GM tomorrow. Never again will I stay at this or any other best western piece of garbage hotels.
Find someplace nice. Don’t stay here.

Great spot for the price and star category. The place was clean and the room and grounds were well kept up. The staff was pleasant, not the most helpful. The location was great– walking distance to grocery stores and fine dining. The only issue was some loud noise, probably a cart being pushed, at 8:30 in the morning.

Nice clean place. First time I have seen no rug in the room, hard wood floor type. Good to keep clean vs carpet. Breakfast very good, made to order eggs, bacon and pancakes. Good central location. Nothing fancy but clean and decent. Staff was pleasant and helpful.

Where do I begin? I am not a picky person in any way — I’m always happy with what I get — I don’t send food back at restaurants — I ain’t that guy. My family booked 2 rooms at this Best Western (Resort??) this past weekend. I had to book the rooms online because I tried calling them for an hour and nobody answered at the reservation desk. We arrive in Palm Springs and check in — the staff is very friendly. We get to our 2 rooms which are next to each other on the 3^rd floor. We enter the first room and it feels like it’s 80 degrees but because we are from Vegas the kids tend to like the warmth so we give our kids that room. But we notice as we enter the room that the door looks like the room has been broken into many times (comforting). The strike plate that the door latches into if loose and half off the framing. We then see the thermostat is half off the wall with wiring exposed.
So we get to the next room and the door is in the same condition. We enter the second room and it is really cold in there — 59 degrees to be exact. We drop our stuff off — I raise the thermostat to 70 degrees and we head out to dinner. We come back 2 hours later and I kid you not — it is now a whopping 95 degrees in our room — I quickly run and shut the heat off. I then leave the front door open to let some cool air in and I go to open the back sliding door to let more air in and the screen door falls off. While the room is cooling off I start putting clothes away but I notice one of the closet doors doesn’t move — it’s broken… I turn on the tv and I can hear the tv but no picture comes on. (this «hit or miss» TV images happened throughout the stay) My wife yells ewwww as she sees hairs (not ours) on the bathroom wall — the bathroom was just not clean… no more to say.
We finally decide to go to sleep and I sit on the mattress and it sinks about a foot and a half — not firm at all — I thought — this thing is going to destroy my back — in all honesty it didn’t and I slept okay except for the fact that I had to manually turn on and off the heat throughout the night — I would turn it on and an hour later wake up sweating — then turn it off — 2 hours later freezing — repeat the process.
Look here’s the bottom line — Palm Springs is so beautiful and if you are vacationing there or doing business there you deserve a much better stay than we had at this Best Western Resort (which looked very nice by the way from the street!) Almost any place would be better. Best Western should be ashamed of this location and should remove the BW signs today! It represents them so poorly.

Had the worst experience here. During recent weekday stay, got 3 a.m. phone call during sound sleep. Thought it was a family emergency since daughter knew where we were staying in Palm Desert. Instead, it was an unrequested pre-​recorded wake up call! Couldn’t fall back to sleep for awhile since mattress and pillows were uncomfortable. Then as we fell asleep the clock alarm buzzer went off at 4:45 am, again, not our doing. What was even worse was the table lamp light kept flashing on and off. I thought the hotel was on fire and went to the door. Later I found out this was for the hearing impaired
Called the front desk and got the night manager who was very defensive. He said the wake up call was from the previous guests. HELLO. Don’t you know how to cancel previous wake up calls and reset alarm clocks to make sure the new guests don’t have their sleep interrupted twice?
The only thing that commends this place is the hot breakfast. And, oh yes, be careful in the tub shower. The plastic wall is very slippery. There is no grab bar on the side, as there should be.

We decided to stay here for Labor Day weekend, last minute. It was a bit packed due to the holiday and some tournaments in the area. They do up the price for holidays, but what do you expect.
Plenty of room to chill at the pool, it was very clean and they provide a sufficient amount of extra towels! Everyone had rafts to relax on and they were very friendly.
We got a suite, which was really nice, had an extra living room, with pull out coach, back porch to a nice outdoor area. AC worked amazing too!
Their complimentary breakfast was really good, everything was fresh, and they had nice outdoor sitting, as well as a indoor dinning room.

The two stars are for the made-​to-​order hot breakfast and the friendly staff.
In July 2015, we stayed here for 4 days and 3 nights. We wanted a room on the third floor (top floor) but was told that it was under renovation. During the whole 4 days of our stay, there was no renovation going on. My hunch is that there might have been some sort of plumbing issue on the 3^rd floor because the ceiling in our 2^nd floor room had brown spots near the entrance and bathroom that were covered up by spray on paint. This might be the reason why the 3^rd floor was off limits.
Aside from the above, the curtains/​draperies had pinholes on them. It was not a big issue but it does add to the other problems. The carpet had stains on them and housekeeping does not vacuum well, if at all.
This motel has the vibe of one that is about to change owners. That, or the current management mishandled this franchise.

I reserved my room the same day I arrived. I spoke with Sara at the front desk and she was super friendly and helpful. I requested a room on the top floor. When I arrived I was in room 345. The room was super clean. It overlooked the pool but not close enough to hear the noise. The view out the front door was beautiful! The AC work perfectly. It’s very close to El Paseo Drive which has lots of stores and restaurants. It was a great deal for the price.

This BW location has some good features… but calling itself a resort is a stretch. A resort implies plush surroundings, services, well-​appointed rooms, and spa-​like amenities. There is a pool/​jacuzzi and tennis courts but no services or spa — -the rooms are ok. For under $ 100 a night and a central location along Hwy 111, along with a hot breakfast, it’s a very good value as long as you don’t expect a «resort» experience.
We’re staying here because our air conditioner died, so the blast of cool air in our average room is a treat. Here’s what our impressions are once we regained our composure:
Good things:
–Good value for under $ 100
–Nice Front Desk staff… nice Housekeeping staff
–Free and ample parking
–Free wifi
–Free newspaper
–Free hot breakfast… cooked to order (very nice chefs)…good eggs, bacon and pancakes!
–Pets welcome (no pooch amenities/​treats though)
–Nice mini-​refrigerator
–Nice Hardwood flooring
–Good/​comfy Mattress
Could be better:
–Bathroom toilet so low to ground, practically squatting to use (very weird)
–Shower/​tub circa 1975 but nice showerhead… it’s like they remodeled just some of the bathroom as there is a nice granite counter and tiled floor
–Low end toiletries (we’ll leave in basket)
–Beds rolled away from wall every time we moved
–Uncomfortable bed pillows (4)…would settle for one comfy standard size to sleep on
–Duvet cover white… ugh shows everything so resting bare feet soiled from hardwood floor is icky
–Closet old and went off-​track when opened
–Furnishings ok… dresser drawers stuck together so when opening one they all opened
–Walls are thin (questionable moans n’ groans heard.)
Bottom line: This ain’t a resort… but it’s a nice, pet-​friendly place for good price

I was not happy at our stay here this past weekend Sat. The room was alright, we slept on top of the covers. The bathroom was very small, also the shower mat had hair on it, which wasn’t mine. It was Saturday night, but someone was playing music very loudly. People also were running on the third floor and kept on trying to open our door, like a prank and running off.
Pool was small and it’s very dirty, Open beer cans were left on the floor and tables. No pool towels were left for us to use. Just not an experience you expect from palm desert. Not staying here ever, even with the free breakfast.

I was a bit turned off at the fact that a Best Western was charging $ 100/​night. However, it was the cheapest we could find for my friends’ wedding. When we arrived, I understood the price. The location is in the heart of Indian Wells. IT is close to everything.
The rooms were nice and clean. The beds were decorated with style. The bathrooms were spacious and had plenty of counter space for my makeup and hair tools. They have a mini-​fridge, keureg-​ish coffee machine, quiet rooms (never heard a thing), nice blackout curtains, and outlets in the lamps that are easily accessible to charge electronics next to your bed. The AC is an actual AC unit built into the wall with vents in several spots across the room and bathroom, not one of those units that hands off the window and pumps air from one spot. The mattress was a little bouncy, but i definitely have a comfortable night’s sleep.
The property is well maintained. You really can’t tell the difference between the Best Western and the Embassy Suites across the street. They had a large nice clean pool and jacuzzi. They also had tennis courts. There was ample parking. Despite leaving the grounds three times on Memorial Day weekend, we were always able to park right in front of our room.
The included breakfast was very satisfactory. It is set up buffet style. The eggs were scrambled well. They weren’t too dry, but they definitely weren’t wet. Wet scrambled eggs freak me out, even if I know its just condensation from the buffet tray. These eggs had no such problem. They had eggs, pancakes, bacon, sausage, and hash browns. They had another table with a toast station and one of those conveyor belt toasters, two coffee stations with mugs and to go cups, a variety of cereals, a juice machine with multiple juices, and some other stuff I can’t remember.
All in all I’d say this was a perfect stay for what we needed, which was a convenient hotel with decent amenities while not breaking the budget for a quick wedding weekend.