Canterra

We have been residence here for almost two years now. We will be moving out in May. No problems, management was easy to deal with.

This is an overpriced apartment complex. The walls are paper thin. Noise is a big issue. You hear everything from other apartments. The appliances are the cheapest. The water heater is inside the apartment. Other places have them outside the apartment. The gates are open most of the time so safety is another issue. Parking is a royal pain. You get one reserved space which has been taken by others freqently. The management and maintenance staff are really nice. I fault the corporation for this overpriced low end environment.

Low rating? No surprise here. I used to have high hopes for this place when we first saw it and only after the first month, I knew our stay wouldn’t be pleasant. Car parks at your spot every time and they don’t care to do something about this! Appliances and wall paper are outdated. And if you break the lease, you have to pay so much for it; a lot more than your month’s rent! Ridiculous!
We’re happy with the decision of moving out when our lease was up!

so happy to live here. great large apartments. huge walkin closet, 2 other closets. large side by side washer & dryer, biggest bathroom i ever saw in a rental apartment, large kitchen with huge c3nter island. then beautiful well kept grounds. love, love it here.

Canterra Apartment Homes are nicely designed and beautifully landscaped (there are a variety of fruit producing trees so there is fresh citrus you can easily pick). There is a walking/​dog path circling the property (complete with waste bags and refuse cans… and bunnies too). For warm days there are two pools to choose from to take a refreshing dip.
We rented for 6 months while we transitioned moving from WA state to looking for a house. Jenna in the leasing office cheerfully scrambled to find the right apartment for us after we had some last-​minute changes during move-​in (she could have rolled her eyes and said tough luck). We appreciated how pet friendly they are (our pooch’s share of rent = $ 40 mo).
Canterra does have high-​standards so good credit, ongoing renter’s insurance, being respectful of other residents and staff a given. They do offer a range of terms: mo-​to-​mo, 6mo, 1yr leases so the rent varies accordingly. There would have been a rent increase had we stayed and renewed our lease.
The staff (admin and maintenance/​grounds crew) were responsive to the few instances we needed service. We liked the waves from Canterra staff in the service/​golf carts passing by. We appreciated the friendly «good neighbor» vibe.

At the Cinco De Mayo party!!!
Fabulous food and people…
Friends, food, swimming,
The staff are long term and all work together for The benefit of the apartment community as a whole.
And darn good on the grill !!!

I’m downgrading this place to 1 star!!! Here is why: my husband and I have lived here for 3 months and it’s time to renew our lease. They didn’t even realize our lease was up and we asked them about renewing and they increased our rent by $ 100/​month! What kind of crap is that? If we had lived here for a year, our rent would’ve been $ 500 cheaper. Now we’re wanting to extend and they are jacking up the price. I’ve heard similar complaints from other tenants. It’s just wrong! Also, today was fire inspection day and we had to endure hours of loud alarms throughout the complex. Our building alarm was so obnoxious we had to leave. I understand checking the alarms, but leaving them on for longer than needed was pure torture! I think our building was at least 30 minutes. Why would it take that long to realize that they are sounding? I feel so bad for anyone that works nightshift and sleeps during the day or parents with small children/​babies at home or for the pets that stay indoors while their owners are gone to work. It was insane!!! Also, there is still a lot of litter around the complex. Another complaint is how people speed through the complex. The sign clearly states 9mph. They have speed bumps also, but no one abides. I fear some child or dog or rabbit is going to get hit one day.

I lived here for over two years and could not have been happier! Beautiful apartment and prompt efficient service every time. I really felt at home here!

THIS PLACE IS AWFUL! We lived in a downstairs apartment at Canterra and we regret ever moving into Canterra. Don’t be mislead by the nice exterior! Save your time and money don’t live here! Noise is a big problem here.
The walls and ceiling are extremely paper thin that you can hear loud footsteps pounding from the living room to the bedrooms morning to night. The ceiling shakes every time people upstairs walk or run.
Unfortunately, for my husband and I, our upstairs neighbors are two little boys and a divorced housewife. The 2 boys jump and run all day and night and you can feel the ceiling, ceiling fan, and walls shaking like there’s an earthquake. You can’t sleep here! You can here loud screaming voices outside, upstairs, and even loud automobile noises all day! You can’t go swimming in the pool because it’s freezing cold!
Two of my mail packages got stolen when the USPS guy left them at the door and we were at work. The gates are always opened so safety is a joke here. Assigned parking is also a joke because I would come home late from work and some strange car would be in my spot. You have no one to call because they don’t even have security.
The interior home appliances and refrigerator are falling apart. When we called the front office they don’t even respond. So we emailed and they responded 4 weeks later.
Do not waste your time and money moving to Canterra. It’s overpriced and under deliver!!!

Lived here for 9 months and that was only because we were stuck in a lease. The facility looks nice in the photos but the putting green has constant debris on it, the swimming pool is ice cold with no heater, the business center computers and printer are always broken, and the gates are always open to let anyone drive in which also makes guest parking impossible at night. The staff here is a joke and by the time we had left the safety was as well. Allow me to explain…
1. We had 3 packages stolen and the staff told us to fill out an incident report but offered no resolution for how to prevent getting them stolen in the future.
2. We went out one night and came back to find our door had been kicked in but fortunately it was just dented and the handle was busted off. When I told the manager the first thing out of his mouth was I am liable for the damages without a police report. He never asked if I was okay or if my wife was okay. They never came to replace the door either so our safety was in jeopardy for the remainder of our stay there.
3. We had heard of staff coming into apartments unannounced here but we had no problem of this until right around the same time of the door being busted up one of our bedroom windows were unlocked. Me and my wife were the only ones in the apartment and both of us had not unlocked or opened any windows it was 110 degrees outside. After telling the manager this he got defensive and said there was no proof of this. He then put music headphones on and went to sit in his office… I guess that means the conversation is over.
Save your money and rent from somewhere safe.

Real nice facilities. However BEWARE if you rent here! Staff didn’t follow through on things they were supposed to do. When we moved out (were only there 3 months) they «routinely» charge you for cleaning the carpets even if they don’t need it (only one person lived there and they always took off their shoes). Actually the carpet was cleaner than when we moved in because we had to clean a spot on it that was there when we moved in! We asked the management several times for an invoice from the person that cleaned the carpet and they never provided it My understanding is that this is totally against the law! When we challenged them on this they referred us to their attorney. We still never got the requested receipt. Then when we tried to cash the return of deposit check they had stopped payment on it! They finally provided another check but we had to pay the bank fee for the first check. It just wasn’t worth taking them to small claims court and I’m sure that’s what they count on. My guess is that this is standard operating procedure for them. My humble opinion is that I wouldn ‘t feel comfortable renting there.
Responding to the comment from Ashley… we sent a letter to Lorena in your office on March 15, 2012 (as well as an email February 17). We also sent a FAX to your attorneys on May 1. Both correspondence stated that we never received an invoice regarding the carpet cleaning. Yes, supplying a copy of the bill would be a simple matter, yet neither your office nor your attorneys did this despite being told we never received it and that California Law required this information within 14 days of request. We still had no proof that the work was actually done since the carpet was very clean upon move out. Since you didn’t provide us with an invoice, I can only assume that the work wasn’t done and an invoice never existed. However, that is sort of a moot point. The carpet was spotless. The California Department of Consumer Affairs states, «Normal wear and tear to carpets, drapes and other furnishings cannot be charged against a tenant’s security deposit.» It’s nice that you have a policy of cleaning carpets after move-​out, but clearly the California Department of Consumer Affairs feels that the cost should be borne by Canterra when it is normal wear and tear (as it was in this case). Hmmm. Wonder how many tenants have been charged as we were? Also, as I recall, we didn’t wait 90 days to cash the check — it wasn’t a «stale check». Your office (or your agents) simply stopped payment on it. Again, I can only assume this was done because we contested your charges. Sorry, in my humble opinion I don’t feel that you followed the laws and policies that are in place.

Really nice place! We were staying in a condo for one night only, it was 7 of us and we cooked dinner and hang out all night. I would definitely recommend the place!